Skip to content Skip to sidebar

Have a question? Need clarification? Leave a comment here and get an answer.

40,609 Responses to “Pre-sales Questions”

  1. Hi,
    I have a wpml account. I have bought the plugin Multilingual CMS that expired in March 2015 and I have just noticed it. I remember the renewal cost $39. Could I pay that much or am I obliged to pay $79 to buy it again?
    Thank you

    • Hi, the renewal costs $39 but you cannot miss your renewal date, which means you have to renew your WPML subscription before your current subscription expires. For users who missed their renewal date we offer upgrading to Lifetime license at a reduced price. Please log into your WPML account you will see this option. If you are not interested in this one, you need to pay $79 again, yes, that’s right.

    • Yes, for updates and support only. So if you have your WPML plugin downloaded (or installed) you can still use it. Instead of renewing you can also consider upgrading to the Lifetime subscription and pay the difference only.

    • Hello,
      this theme wasn’t tested by our Compatibility Team so I cannot say if it will work or not with WPML. Translating basic elements such as posts/pages/menus/categories/tags is possible with any theme, you might have some issues with the theme custom options.

      You can buy WPML and check it yourself since our refunds policy allows you to test it for 30 days and if you are not completely satisfied we will give your money back
      https://wpml.org/purchase/refunds-policy/

      During that testing period you can ask for help using our support forum.

  2. I have a site and I’d like to dump the posts into a new WordPress install and have them auto translate. Will your software do this?

    • Hi, no WPML doesn’t auto translate your content. Auto-translated text is not welcome by search engines and this is the reason why we don’t support this either.

  3. Hello,

    I just bought the wpml plugin from your website. The account details I was provided after the purchase does not work. The website says the password I enter is wrong.

    Since I cannot login to your website because I am not a member, I can’t get any help. Please reset my password.

  4. Hi, my name is paolo prieto

    The day Saturday I made a purchase WPML and I had a problem with my e-mail, the order number is #105767298486 and so do not have my license thanks and regards.

  5. Hello,

    I already purchased WPML several month ago, but I can’t get in my account because your password recovery doesn’t work. I have ASAP problem: In lestetique.lv menu isn’t showing when switching from Latvian to rus language!

    Kristaps

  6. Hi, my name is paolo prieto

    The day Saturday I made a purchase WPML and I had a problem with my e-mail, the order number is # 105767298486 and so do not have my license thanks and regards.

    • I have just replied to your comment. It was waiting for moderation. Somebody from our team will send you an email in a while.

  7. Hi,
    Do you have any on-line support after I buy the licence?
    I gonna use on several webs for my customers, which version should I buy?
    What different between Multilingual CMS and Multilingual CMS Lifetime?
    I’ve got a problem is that once I activate WPML plugin, I can’t upload any Media.
    It only makes hundreds error pics in Media Library, I still don’t know why, and how to fix it.

    • Hi,

      Do you have any on-line support after I buy the licence?

      Yes, we do. https://wpml.org/forums/forum/english-support/

      I gonna use on several webs for my customers, which version should I buy?

      You can use all the WPML subscriptions on multiple sites. So you buy your license once and you can use it for all your customers.

      What different between Multilingual CMS and Multilingual CMS Lifetime?

      The “Multilingual CMS” will expire after the first year and you will need to pay again ($39) to have access to downloads and our support forum. This is optional, your plugin won’t stop working if you don’t renew your subscription. If you have the “CMS Lifetime” it will never expire and you pay only once when you buy it.

      I’ve got a problem is that once I activate WPML plugin, I can’t upload any Media.

      Our supporters can investigate it for you, you need to raise a ticket in our support forum.

      • Dear Agnes,
        Could I use the support forum before I purchase?
        I’ve searched the forum, there’s no answer. I have to create a new topic.
        I think I have to know could it be fixed before I purchase, ’cause it’s a big problem for me.

          • Hi Agnes,
            I ve purchased 195us version, But I didn’t receive the account information, could u plz check for me?

            my mail is [edited]
            plz delete my mail after u read.

              • I tried this many times, but can’t receive either.
                May I change to another mail?

                Plz help me change my account to [edited]
                I need invoice and the account information, thx

                (Plz hide address after you read)

                • Hi Lucas, our admins will check this for you and probably somebody will contact you to exchange some personal data. We cannot change the email of an account only because somebody asked us to do so via comments. It could have been anybody, so we need to ask more questions to validate your identity.

            • Hi, our admin confirm that your WPML account was successfully created with this email so you should be able to recover your password. If you still have problems please let me know and we will send you the credentials via email.

    • Hi Marcel, sorry but we didn’t test WPML with the SQLite Integration plugin so I cannot predict how it will behave. If you want you can check it yourself since our refunds policy allows you to test WPML for 30 days and if you are not completely satisfied we will give your money back.

  8. Hi!

    I have had wpml before. I read about this update security discount you had and answered your email on that, but I never got any answer. Do you have any such discount I can use to purchase?

    I use poedit to translate my theme to swedish now. Can I use wpml to both translate theme/plugins to swedish, and on the other hand translate my listings to english, as I will build a two language shop?

    Thanks!

    • Hi there,
      yes, the security update is still available for our former users. Please log into you WPML account to download it. If you don’t remember your password please reset it using this link
      https://wpml.org/account/lost-my-password/

      Can I use wpml to both translate theme/plugins to swedish, and on the other hand translate my listings to english, as I will build a two language shop?

      I’m not sure what you are asking for, but yes, you can translate the strings from your themes and plugin using WPML.

  9. Hello,
    Your plugin looks amazing and would come in handy for me as I often do multilingual websites. I am currently using translate and it’s incredibly unsatisfactory.
    However I use the plugins Advanced Custom Fields and Advanced Custom Fields Flexible Content for all of my websites. Will that be compatible with your WPML plugin?
    Fingers crossed because I’m sold!
    I look forwards to hearing from you,
    Regards,
    Melissa Rissel

    • Hi Dora,
      yes, you can do this but you don’t have to since you as a WordPress developer can use one license for all your customers (for different sites) and this is legal. You just need to register the sites (this is done in the plugin settings).

  10. hi sir,

    I’m from Malaysia.

    if i will like to buy the plugin Multilingual CMS.
    1)can i use for 2 different site? http://www.epalstore.com.my and http://www.epaldiy.com.my?
    2)May i know how its work if some of the page i need to translate myself- to Malay as i know your system provide this service.
    3)For multi-currency support for woocommerce – may i know which plugin do i need to buy again?
    4)My default currency is in RM , if i need currency in USD. Do i need to go to every product page to update the USD price? or can i jez prefix a rate like 4.3 , so when choose the currency from RM to USD- it will automatic convert to USD with multiply each product with default RM currency by 4.3 rate?

    pls reply

    Thank you

    • Hi,
      thanks for your interest in WPML.

      1. Yes, you can. Actually you buy only one WPML subscription and you can use for all the site you build.
      2. Yes, you translate the content yourself or you can send them professional translators (this is done via the WPML panel but paid extra). WPML doesn’t translate anything automatically.
      3. To handle multilingual shops you need to buy the CMS or Lifetime subscription and install this plugin https://wordpress.org/plugins/woocommerce-multilingual/ (this one is free by we are the authors). You will find all the instructions here
      https://wpml.org/documentation/related-projects/woocommerce-multilingual/
      4. No, you don’t need to go to every product. You set the rate once and then you also have the possibility to set some prices manually for specific products if needed.
      In case you have more technical questions when configuring the plugin for your store, our support team will help you.

    • Hello,
      this particular theme wasn’t tested by our Compatibility Team so I cannot predict what issues (if any) you might get. All basic elements should work without any problems (you will be able to adjust posts/pages/menus/categories/tags/strings/widgets/ for different languages), for some sophisticated themes you might have issues with custom options only this theme provides. These can also be translated but sometimes more advanced work is required, you need to cover all these “special” cases in WPML config file.
      https://wpml.org/documentation/support/language-configuration-files/

  11. Hi, I have an old (unupdated) version of WPML and am considering buying a real version. I am a bit annoyed at the fact that if I choose say English as my default language and French as the translated one at the moment, and create sections on the English page, they get added to the translated French page, but if I add a section from the French page it doesn’t get added to the English page (I’m using ACF Flexible Content to generate different page layouts from some section layouts organised in different ways). Did this get fixed in the newer versions?

    • Hi Lily,
      this look like a technical issue to investigate. Let me contact our developers/supporters to get their feedback.

    • Hi Lily, our developers from the WPML Compatibility Team say that they will contact this plugin’s author and test this plugin with WPML. I will keep you posted.

  12. Hi, I need to manage my account (update keys and stuff) but I cannot login and reseting password does not work: email address is not recognized. Invoice number is [data edited]. I may have changed the email associated with this account, but none of the email addresses I use (XXX@my-domain-name) are recognized either,

    Thx

    • Hi,
      our admins will check it for you and fix. That’s good that you shared your invoice number. It helps. I will let you know when this is fixed.

  13. I have WPML 2.0.4.1 on my website (with WP 4.3). It works great, but I consider to buy the commercial version because of new functionalities and because I need a support for Revolution Slider.
    Questions:
    1. do you have any manual how to install it in a safe and non-problematic way?
    2. do I get money back if this upgrade will be problematic?

    And the second question: if I will buy 79$ version then I will have rights to use this version lifetime but after 1 year I do not have rights for free upgrades and technical support. Am I right?

    • Hi,
      1. Yes we have: https://wpml.org/faq/install-wpml/
      You should focus on “Updating WPML manually (for WPML before 3.1.7)”
      2. Yes, you have 30 days to test it according to our refunds policy
      https://wpml.org/purchase/refunds-policy/

      if I will buy 79$ version then I will have rights to use this version lifetime but after 1 year I do not have rights for free upgrades and technical support

      If you buy the $79 subscription and it expires after the year and you won’t do anything, yes, you lose access to upgrades and technical support but you can still use the version you installed.

      After the first year you can also upgrade to Lifetime by paying the difference only. Actually you should do this within 30 days before your yearly subscription expires. The Lifetime version allows you to access WPML future upgrades and support forum forever.

  14. Hi,

    I am deciding to purchase Multilingual CMS for now. In future if I would convert to Multilingual CMS Lifetime, how much difference I have to pay?

    Thanks,
    Khurram

    • Hi, if you don’t miss your renewal date you will pay the exact difference so (Current Lifetime price – current CMS price). We will send you a reminder 30 days before.

  15. Hello,

    We’re building a new website for our saddles in WP, Divi theme. When I have bought and installed WPML, is it posible through WPML to direct the customer to the right language automatically? Maybe through IP-detection or something? What should be done to enable this and is it technically complicated? We’re not programmers or anything.

    Thanks in advance!

    • Hi,
      WPML is compatible with the Divi theme.
      WPML can detect the user’s language based on his/her browser settings. This option is disabled in WPML by default but you can enable it in WPML settings. Please note that more important than having this possibility is to make your language switcher stand out. This will help the user to switch the site into their language but also the search engines bots to index your site contents in all the languages available and then you will get organic traffic directly to these pages from Google.

      The goal of having a multilingual site is to attract organic traffic from Google (or other search engines), so when people search for something in their language they can see your site in the Google results and the langue detection is not needed any more – since they will jump into the page in the language they were looking for. That’s the power of having a multilingual site with good content and good (= human-made) translations.

      • Thank you very much for the explanation Agnes! I read a few things about having to install or program your website so Google finds it relevant in the right country. They were talking about ‘href lang’ tags and Geo-IP detection. I asked a company how much it would cost to implement and they send me a quote for over 2000 pounds. Do you know anything about this by any chance?
        If you tell me SERP works great just by having well written translated content, obviously I’m happy as well. 🙂

        • Sorry we don’t have anything like Geo-IP detection. In WPML setting we have the SEO Options section that allows you to display alternative languages in the HEAD section. Also WPML plugin is fully compatible with the SEO by Yoast and All in One SEO Pack plugins.

  16. Hi,

    I would like to buy your plugin.
    However, whenever I want to buy it I get the following error: VAT API Error: MS_MAX_CONCURRENT_REQ
    Is there a problem with Danish VAT numbers?

  17. I have dude, i try to do a purchase with a debit card from usa but the system redirect to bank of america payment window and strangely secure social id asks that I have as a foreigner . I have used it in different places but do not ask me such data. The account is in bank of america. As you could make the payment has another site or mode of payment??. thanks

  18. Hello,
    I would like to use English (Main) and Arabic (Secondary) languages in my website.
    As you now that Arabic language is RTL, so how can I access the Arabic website?

    Example URL: http://www.example.com/ar
    How can I see the menus, the pages, etc…?
    I mean that I must edit the styles.css to change everything RTL

    Thank you

    • Hi Ahmed, WPML supports RTL and Arabic. The only thing you need to take care of is to have your theme RTL ready. Best is to start with a theme that supports RTL out of the box, which means has the proper CSS (“mirroring” your output) included. I would recommend to search for themes that supports RTL. For example, one of our customer (you will find her case study here) used the Avada theme so it worked smoothy.

      But in case you write the theme from scratch this article is useful:
      https://wpml.org/documentation/theme-compatibility/build-rtl-wordpress-themes/

Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>