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39,372 Responses to “Pre-sales Questions”

    • Hi Thomas, did you try this:
      1. In your WP admin go to Plugins->Add new->Commercial tab
      2. You will see the WPML planel where you can enter your site key.
      3. To generate the site key you need to be logged in your WPML account.
      If you don’t remember your password, use this link:
      https://wpml.org/account/lost-my-password/
      If your WPML account has already expired, you will see that information in your account and you can upgrade it also from your WPML account.

  1. Hi, I want to report a compatibility issue WPML and WP 4.5. After upgrading to 4.5 all my pages except home are giving a 404 error. I had to switch of WPML to get a functioning website again. Hopefully you will report something on your website about this compatibility issue and more hopefully a solution.

    Thanks,

    Dave

    • Hi Dave, I will pass that information to our developers. For future cases like this please register a thread in our support forum. It is easier to run the follow-up discussion.

    • Hi Agnes,

      I was and am still using WPML Multilingual CMS 3.0.1.
      I upgraded to WordPress 4.5.1 when I suddenly got 404 errors on all but the home page. First I switched off WPML and the original pages were showing ok.

      In the end what borught back the WPML functionality was:

      – deactiviate WPML
      – change Permalinks to default, save
      – change Permalinks back to custom, save
      – activate WPML

  2. Hi, does the WPML Blog Security Update also apply to the WPML Multilingual CMS (v3.0.1) or only to the WPML Multilingual Blog?

    Thanks.

    • Hi Dave,
      I’m not sure which update are you referring to. Could you please give me the release number and share where you can see it? Are you our former customer? Do you have a WPML account?

      We released the “CMS Security Update Package” 3.1.9.3 in the past and it is available for free for WPML former customers. This one applies to the WPML Multilingual package.

    • Hi Agnes,

      There is a security update, WPML Blog Security Update, on your site. It shows in my account under downloads (free). Because it has Blog in the name, I am wondering if it is also applicable to my site which has WPML Multilingual CMS.

      Also I am wondering how to upgrade from WPML Multilingual CMS to Lifetime subscription. Unfortunately I missed the window for the half price offer.

    • HI Agnes,

      My password has expired again (I had reset it on 30/4/2016). So I requested a new reset, but the confirmation email is not arriving at.
      Best regards,
      Dave

  3. Hi,

    I Just buy WPML standard. But I just understand we need to pay 60$ for automatic translation (Translation Manager) it’s real bad for me because I already pay 30$ for standard version and for me the translation is included in the rate 🙁 it’s real bad can you help me ?

    Best Regard,
    Noé

    • Hi, WPML doesn’t translate your content automatically. Even if you buy the “Multilingual CMS” package, you still need to translate your contents yourself. The “Multilingual CMS” package include the “Translation management” plugin but it allows you to connect (integrate) with procession services. If you want them to translate something for you, this is also paid (pricing depends on the service). No automatic translations are available with WPML.

  4. Hi there, I want to buy the plugin to use on a client site but then I want to be able to use it on my sites. Can the plugin be installed on two different hosting providers?

    Thank you,

    L

  5. Hi, I have a website using qTranslate… currently, there are a few issues with the translation on some places: http://laubadia.com/fr/portfolio/rehabilitacion-y-reformas/
    you can see the [esp] [fr] code with both languajes displaying at the same time… I am seriously thinking about changing the whole thing to wpml, but want to know how hard the transition between the two plugins/content will be… and if WPML will be able to easily work translate that navigation field…

    Please advise!!!

      • Hi

        So if I want the other plugin for tranlation like Translation Manager I need upgrade to Multinlingal CMS so I want to upgrade but in my account I must paid 60$

        • Yes, you need the “Multilingual CMS” package to access Translation Manager. Yes, you need to upgrade from Blog to Multilingual CMS and pay the difference.

          • T’es I Walt toi yoga de but when I Walt hé sa y you have to pay 60$ but vérité I paid 30$
            So Of I want to upgrade I just paid 30$ more nod 60$ ?

            • Hi,
              Sorry for my bad english i repeat for you :

              I’ve already paid the standard version (29Dollars) and if i wan’t upgrade to MultinLingual tools (60$) my account say you’ve to aid 60$ but me i just want to paid only the difference 31$ not repaid all

  6. While activating the “WPML Multilingual CMS” 3.1.8.4.

    Fatal error: Specified key was too long; max key length is 1000 bytes in /home/content/p3pnexwpnas07_data03/05/3039505/html/wp-content/plugins/sitepress-multilingual-cms/inc/sitepress-schema.php on line 366

    My hosting is Godaddy WordPress Managed and configured memory_limit is 128M.

    Couldn’t post of support forum due to expired subscription but I mistakenly didn’t downloaded the latest version till my subscription expired and stayed with an old outdate version 3.1.8.4.

    Please help.

    • Hello,
      the support help is available for customers who have active WPML subscription. Here in pre-sales questions I don’t have tools and skills to answer such specific technical questions.

  7. Hi,

    I am thinking about making my website availble in English too (now in the Dutch language only). Since I have read the page on website translation in WordPress codex and there it stats that the way plugins like WMPL add other languages would more than double the database-size going from one to two languages. Reading about WMPL makes me think that this is the most solid plugin to do the job, but I would also like to maintain speed and other technical issues. Ans since my domain is in the Dutch language I am also wondering if it may be prudent to use a different domainname for my English content.

    My question is:

    1. At what point would using WMPL translating a website start to effect performance of that website?

    2. Is it possible to use multisite installations seperating the two languages while connecting the same content (being translations of each other)?

    3. Is it possible to also separate the domains between languages and still connect the same content pages together using WMPL?

    4. If starting of with just one installation of WP and WMPL, could that latter easily be transformed to f.i. a multisite separating the languages if some technical aspect would make that desirable? Is there a scenario fort hat?

    As I understand it, the main reason to use a plugin like wmpl in the first place is not only to enable translations but mainly to connect the source to the translation so google (or other search engines) will know they are te same and can serve the right language to start off with?

    Would appreciate some pointers or sources to further orientate on how to do it, before committing to a solution. Your help would appreciated.

    Kind regards, Hans

    • Hello Hans,

      I’ll try to answer all your question as best as I can:

      1. At what point would using WMPL translating a website start to effect performance of that website?

      This really depends on many factors, such as:
      – PHP version
      – The database (MySQL/MariaDB) and it’s configuration
      – The availability of a server-side caching layer

      Even having the best and faster environment, adding multi language support will inevitably increase the amount of queries ran by the server, but we are constantly doing our best to keep them at the minimum by optimizing queries, creating indexes in the DB where needed (in our custom tables, as the core tables are already properly indexed) and making use of the cache.

      2. Is it possible to use multisite installations seperating the two languages while connecting the same content (being translations of each other)?

      Yes, this is possible, but not with WPML.
      If you want to use the multisite installation option, there are specific plugins for this.
      WPML can handle languages in different domains for the same site, and can even run in a multisite installation, but translations are always handled as part of the same site.

      3. Is it possible to also separate the domains between languages and still connect the same content pages together using WMPL?

      Yes, as anticipated in my previous answer.
      WPML allows to select 3 different language negotiation types:
      – Language as argument (e.g. http://domain.tld?lang=nl)
      – Language in directory (e.g. http://domain.tld/nl)
      – Language in domains (e.g. http://domain.tld, http://en.domain.tld, http://domain.it, etc.)

      4. If starting of with just one installation of WP and WMPL, could that latter easily be transformed to f.i. a multisite separating the languages if some technical aspect would make that desirable? Is there a scenario fort hat?

      As explained before, this is not possible with WPML.

      As I understand it, the main reason to use a plugin like wmpl in the first place is not only to enable translations but mainly to connect the source to the translation so google (or other search engines) will know they are te same and can serve the right language to start off with?

      That’s correct.
      More precisely, WPML adds some “hidden” attributes to the page (in the tag) to give search engines this information:
      – What’s the language of the current page
      – What’s the canonical URL of the current language page (as the same page might be reached with different URLs)
      – What are the URLs of the translated pages and in what language are these translation

      Would appreciate some pointers or sources to further orientate on how to do it, before committing to a solution. Your help would appreciated.

      You can read this independent article, which provides advice about plugins and different approaches (including the multisite one).

      As for more technical aspects, you can head to this page: the two most recent articles are respectively about the SEO aspects of dealing with the multi-language site (specifically, the answer to how search engines connect translations) and how to use languages in domains.

      I hope this answer all your questions.
      If not, feel free to ask!

      • Hi Andrea,

        Thank you for this extensive answer. I understand now that separating languages in different installations will not be possible with WMPL.

        There is one thing in the option of languages in different domains that I would like to ask more specifically, because in my case that option would only have purpose if the second domain would not only be a subdomain or have a different extension suggesting a different language, but the core of the domain would be different ergo dewitteprins.nl would need to change to the English thewhiteprince.com or something (witte prins means white prince) like that. Am I correct in thinking that your answer excludes such a difference in domain-variation, so that the English domain-counterpart could only be something like “dewitteprins.uk” or “en.dewitteprins.nl”?

        I much appreciate your answer already and will undoubtedly be able to choose after some study of the pages you advised. Perhaps translating the domain isn’t really that important, because it will be found by search engines based on page content and otherwise linked in some way.

        Kind regards, Hans

        • Hello again Hans,

          When enabling the language in domains option, you can use any domain, that is, the domain doesn’t need to be based on the default language domain.

          Of course, all these domains must be configured to point to the same site, but once you do that, the format of domain name bound to a given language is irrelevant.

          So, supposing you have Dutch, English, French and Italian, you could set the following domains as you wish, for instance, like this:

          – NL: dewitteprins.nl
          – EN: thewhiteprince.com
          – FR: leprinceblanc.fr
          – IT: it.dewitteprins.nl

          • That is great news, Andrea, in that case WMPL could to the outside world look like two separate websites without having to go to a multisite installation. Nice. Thank you.

  8. Hello, I have a one year subscription that is about to expire, is it possible to upgrade to the lifetime account at some sort of a discount?

    • Yes, you can upgrade to Lifetime. You will pay the difference only. Please log into your WPML account and you should see the links. If you have the Blog subscription you can upgrade to “Multilingul CMS” first.

  9. Hi,

    I have old WPML versions in a few websites and want to get an account to be able to get updates. If I buy the lifetime version will I be able to update WPML in all those sites? And will I be able to add it to new websites?

    Thank you

    • I buy the lifetime version will I be able to update WPML in all those sites?

      Hi Joseph, yes, you will.

      • Thank you,

        1. That’s also the case (updates for unlimited sites) if I choose Multilingual CMS with the renewal option instead, right?

        2. And if I do, after renewal I’ll still be able to update the plugin in all my websites for another year, right?

        3. If I then want to upgrade from Multilingual CMC to Multilingual CMS Lifetime how much would I have to pay?

        thank you

        • 1. Yes, you can use WPML for all sites you build, doesn’t matter which package you buy.
          2. That’s right.
          3. The difference (Lifetime price – Mult. CMS price)

          • Hi,

            I’ve purchased already.

            I’m not sure eaxactly how to install it on sites that already have old WPML versions. I can see that if old versions are before 3.1.7 there’s a step by step guide here: https://wpml.org/faq/install-wpml/

            But what to do when the old version is above that? “First time WPML installation” as seen on the same link?

            Thank you

            • Thank you for purchasing WPML Jose. If your current WPML installation allows you to register WPML, please do it. Then you will see a link to update it automatically from your WordPress panel. If you it doesn’t, it means that you have a very old WPML version and you need to follow the steps described under “Updating WPML manually”. Please don’t hesitate to ask for help here:
              https://wpml.org/forums/forum/english-support/

  10. Good Morning,
    we are an italian company and we’d like to ask you an offer to translate our website in english language..
    Here attached the website.
    if your offer will be advantageous we just have another website that we want translate in english language.
    Kind Regards

  11. Hi,
    I would like to ask to clear for me some questions before I will tak final decision:
    1.) If I will use WP as multisite and use WPML to create one language per one instance of WP (for example: http://en.domain.tld – english, http://de.domain.tld – german and so on) – is it possible to link posts between these languages/subsite ? …if i read post in english version and then click to german version – will it show me same post but in german mutation? (for example: http://en.domain.tld/post and after changing language to german http://de.domain.tld/post) ?
    2.) How is it linking between custom post types (I do not use any plugin, just pure registration custom post types in functions.php) – in this case same template.

    Thank you very much for answer it is important to know it before I will choose – it is for development purpose, not for single use 🙂

    • Hi Peter,
      1. If you want to use the WordPress Multisite and keep each language on a separate domain, WPML won’t help you, there are specific plugins for this. In WPML translations are always handled as part of the same site. However, WPML can handle languages in different domains for the same site . When you eneble the language in domains option, you can use any domain. All these domains must be configured to point to the same site. But again, WPML keeps the translations always as part of the same site.
      2. WPML allows you translate Custom Post Types even if you registered them yourself. From a site’s visitor point of view the URL will look as all other URLs, for example (mysite.com/post-in-english – English, es.mysite.com/post-in-spanish – Spanish or mysite.com/es/post-in-spanish )

  12. Hi!,

    I’m trying to help a friend with his website which was in charge of a guy who didn’t take care of it for long time, now I see that he installed WPML but without license so I would like to know which is the best way to be sure I can buy the plugin and update it keeping the contet I already have in our web.

    Thanks in advance for your reply.

  13. hi
    i have a wp site, where a developer installed wpml (i’m not sure what license he used).
    now i want to buy my own license. what is the procedure for this? do i need to change a key somewhere? reinstall? what about all the translation we did?
    thank you.

    • Hello,
      you won’t lose your translations even if you delete WPML. Registration is not mandatory but will allow you to update WPML directly from your WordPress admin so it’s a useful thing. Yes, you will need to register your WPML again with your new key (you will generate it in your WPML account) but first you will have to upgrade your WPML to the latest version.

      More instructions here:
      https://wpml.org/faq/install-wpml/

      Our supporters also can help you in case of further questions.

  14. Hey team,

    If I want to use your plugin can I configure it so that it will generate the translations on another domain. So I want to translate my site to Bulgarian and I want when someone clicks on the Bulgarian flag to be directed to domain.bg (I own the bg domain) address?

    Thanks!

  15. Hello,

    I would like to know if WPML is compatible with any Genesis theme (Themes from studiopress)

    I also would like to know if WPML is compatible with Mineral Theme (Themeforest).

    Thanks and regards

      • Hi again,

        2 years ago I bought mineral theme and I used WPML without any problem (althouh I didn’t know if they were compatibles). I would like to buy it again and use WPML but I can’t contact the author theme before buying it.

        Will they work fine together again?

        Kind regards

        • Hi Sandra, this theme wasn’t tested by our Compatibility Team so I cannot give you a “Yes/No” answer. You can take the risk and test it yourselve. If it turns out that it’s not working, please ask for a refund:
          https://wpml.org/purchase/refunds-policy/

          If that theme worked in the past the chances that it will still work are high. Most features work well with WPML even if a theme hasn’t been checked by our Team. Only theme custom options require special treatment. Everything else should work smoothly.

  16. Hi, I’m a web developer for an agency which have paid for your plugin but I don’t have access to the key right now so I can’t log in as someone who purchased the plugin. I don’t know if you have a way of verifying it but I’ll still ask my question and hopefully you guys can help.

    http://www.robotel.com is the website I’m have the annoying issue.

    Basically the site is in English by default and we had it translated in French and Spanish. Everything works fine for this. But the client has a new request and I need to add a custom field (used ACF PRO) to some post type (testimonials) in all languages. Everything is still working so far, the custom field appears as it should and where it should.

    The problem occurs when I try to add the desired information in the custom field. When I go back to the site, everything is fine in english but I have now lost all translations (I get “page not found” when I click on FR and ES). I found that people have had compatibility problems with ACF but it doesn’t seem to be my issue here since I’ve tried to add my custom field using other plugins and the same result happens.

    I’m totally clueless on what could be doing this and would really appreciate it if you guys could help me out.

    PS. I’ve seen some people having kind of the same problem since they were duplicating the original posts but this is not my case, all my posts are translated independently.

    • Hi Collin,
      that’s right, only the person (company) who purchased WPML has access to the WPML account and is the legal owner of the WPML subscription. That means having access to WPML new releases and our support help. This is what you pay for when buying WPML. Your case requires a closer look and only our supporters are capable to help here.

      Please ask your agency to give you access to the WPML account so you can raise a ticket in our support forum. If you don’t remember the password please use this link:
      https://wpml.org/account/lost-my-password/

  17. Have a potential WordPress Shopping Cart client. Will WPML translate all “on page content” such as content from the cart products/descriptions as well? Please advise asap thank you!

  18. Posted PreSales question for WPML have client that will be using WordPress Divi theme and Shopping Cart not WooCommerce. Need to know if it will translate the on page content from cart as well like product name, description etc? Please advise asap thank you!

  19. Dear WPml,

    I plan to buy basic plugin,

    i see condition:
    Account renewal per year : 15 usd

    I have to pay 15 usd every year? If i don pay , its lost this plugin?

    Thanks

    • Hey,
      renewing is not mandatory. You won’t lose your plugin – the copies you downloaded or/and installed. However you will lose access to future updates and our support help.

  20. I have purchased WPML Multilingual CMS for Life a year back. I need to use it on a website and when I login to my WPML account it takes me to the payment page again.

    How do I get started on this?

    • Hello,
      probably your subscription has expired. For customers who missed their renewal date we offer a discount for the upgrade too the Lifetime version. You should see that option after you log into your WPML account.

      • But we had purchased a lifetime subscription for 195$. How do we re-activate our subscription if its expired?

      • But we are already on a lifetime subscription. We had purchased the subscription for 195$. So, how do we re-activate the subscription if its expired?

  21. HI

    I have Real Homes theme if I purchased this would I be able to translate the search boxes that comes with the theme?

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