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37,036 Responses to “Pre-sales Questions”
Hi
Do we have to install seperate wordpress in each language folders and manage them over our main language or one word press installation is enough to manage all languages
hello I am in a process of purchasing wpml package, have couple of questions,
1. does it support all wordpress themes?
2. also my theme will have slider-banners, when using your package will it have an option for me to show different slider picture depends on the language user uses? i.e. http://smartowl.modeltheme.com/ has a banner slider, possible to have i.e. English one picture in a slider and when using Russian language use a different picture in a slider? thanks,
Hi Ben,
1. Depends what exactly you want to translate. If basic stuff only such as posts, pages, menus, categories, tags – WPML should work with any theme. If you want to translate all the elements of your site including sliders, theme custom options etc, best to choose a theme that is WPML compatible: https://wpml.org/theme/
2. I don’t know much about the slider used by this theme. WPML is compatible with a few, most popular slider plugins: https://wpml.org/documentation/plugins-compatibility/?dev%5B0%5D=0&wpv_post_search=slider&wpv_filter_submit=Search
Your theme wasn’t tested by our compatibility team. You can check it yourself and buy WPML with our refund policy in mind: https://wpml.org/purchase/refunds-policy/
hello,
I have installed a free WP-GLOBUS and I am not very happy with that. So, if I purchase WPML, can I integrate pages or do I have to add them again ?
thanks
There is a chance that you won’t have to do everything manually but you can expect some issues. What I would suggest: deactivate WP-GLOBAL, activate WPML and see on one or two pages how they work together – if 1) the translated page was automatically recognized and 2) if the connection between original and the other language was kept. Maybe you will only have to do the 2) part manually (meaning connecting your posts)
Hi, i want to by this plugin and apply to my avada theme on wordpress, and to have option to be translated on 4 languages: English, French, German, Chinese. Does this plugin has translation for this languages?
Bonjour, j’ai installé le pulgin qTranslate X sur mon site et je veux le désinstaller pour acheter WPML.
Quand je désinstalle QTranslate.X, le site bugg.
Comment je peux installer WPML et désinstaller qTranslate X sans risque?
Merci
hi
I am building an ecommerce website with woocommerce
now it’s only in english with euro currency
I want to add danish languange with danish krona currency
is it possible with this WMPL plugin. Or i need more additional features ?
thanks
Hello, I wanted to upgrade to the lifetime subscribtion and when I am going to do the order I am charged 21% VAT because I am from Spain. That would be correct for the most part of Spain, but I live in the Canary Islands, that belong to Spain but that have a totally different Tax system than the most regions of the country in which I should not be charged any VAT for a purchase like this.
Please, be so kind to check with your account or sales department that what I tell is right and please tell me how should I proceed to purchase the subscription without this VAT.
Hello, I would like to upgrade to the lifetime subscription and since I am from Spain, when I try to order the upgrade I am charged with 21% VAT. That would be right for most of Spain, but I live in the Canary Islands, that although belong to Spain, the tax system is totally different to most of the rest of the country and I should not be charged for a purchase like this with any VAT.
Please, would you be so kind to check that with your sales or account department, and tell me how I should proceed to to the upgrade without the VAT?
Hello
I am looking for a solution to Google Translate on this web site or another cloned site. The client wishes to have the desired language such as Spanish, load in Spanish without having the visitor click on the translate button.
So in other words, we wish to have Spanish or any other language AUTO load.
Hello Bill,
WPML doesn’t translate your contents automatically. You provide your translations yourself or you can use one of the professional translation services cooperating with us: https://wpml.org/documentation/content-translation/
That is disappointing to learn. Is it Google that ham strings you in not allowing this or is this something that is not supported in WPML?
While it might be hard for you to make a recommendation, do you know of any type of tool that can be used to allow for the auto load of a specific language.
Our client is going to market their products world wide. They have purchased several domain names. The first one we were asked to replicate was Spanish.
The next one is Chinese. They want prospective clients/visitors from other countries to automatically see the site in Chinese or whatever is the chosen language. They don’t want visitors coming from countries they are actively marketing to, to have to click on the language. They want it automatically rendered in that language.
I’ve just purchased Multilingual CMS 79$ 30 min ago. But cannot log in as I have not received any account info and password verification email..
Please help
Thank you so much
I bought the cms last year and are up to renewal. 50% discount now or lifetime for $116. If I decide to cms again for $39 and lifetime later, what will i pay for the lifetime? In other words, do I save for the lifetime license by buying cms every year, or is this discount only now?
I have a question regarding the media management, say I have a site with my main language English at domain.com, and then other languages at fr.domain.com, de.domain.com … etc ..
If I create a post on the main english site, and upload images, which will go to domain.com/wp-content/uploads… (by default),
When translating that post, and translating the images attributes, will it create a copy of the image file, or a redirection, from fr.domain.com/wp-content ….
Or will it insert the image link directly from the main site image folder ?
Also, will it work without problem if I use a CDN for for my images ?
Hi Rudy,
when you translate images with WPML you don’t copy the images physically. There will be always only one physical copy of your image file, you just translate all the attributes related such as alternative text, titles, description etc.
I’m looking to use WPML to make changes to terminology within a theme without hacking the theme. Both the theme and my users are US English. Will this work without the user having to select a language? Will the site be as fast as using the native .mo and .pot files? Is there an advantage to using WPML?
Hi Dirk,
the mo and po files let you translate only the strings coming from your theme. If your site is going to be displayed in one langue only, you don’t need WPML but relevant mo files only.
So if a user comes let’s say from Spain and she wants to see every single string of her site in Spanish (both on the front-end and back-end), she just switched the language in her WP admin to Spanish (WordPress settings) and that’s it. Everything will works fine, supposing all your plugins and the theme have relevant mo files.
You will need WPML only if you want to display your site’s contents in different languages. For example the entire “About us” page in Spanish.
I like to use two different domains for english and spanish languages. I have english language site already. When the visitor switches the language in english site, http://domain.com/test-post , I want him to redirect to spanish language site, http://domain.mx/test-post.
Is that possible without installing another wordpress on .mx domain?
I am interested to purchase the WordPress Multilingual Plugin, and I have few questions:
can this plug in allows the following:
1) Translate the English newspaper into Arabic and French Languages.
2) We are using plug ins for prayer time and weather, will they also be translated by this plug in.
3) We are using search archive using “wp-fullcalendar” plug in, will it be translated into Arabic and French languages. http://arezki.kr.cisinlive.com/archive/
Hello,
WPML supports Arabic and French but it doesn’t translate your contents automatically. You insert translations yourself or you can use one of the professional translation services that are integrated with WPML:
Does WPML loads target language automatically based on Geo Location?
e.g. Main language is English with additional languages French, German etc. IF any one visits from Germany, does WPML loads the site in German or the user has to switch manually?
Hi,
No, no support for Geo Location. However WPML can detect your visitor’s language based on her language settings in her browser. This option is disable by default but you can easily enable it in WPML settings.
If your site is multilingual you will get a lot of organic traffic from search engines such as Google and your user will jump directly into the page they found (which is of course in their language)
Hello,
hard to say because it looks like you are using a custom theme. For sure you will be able to translate the content of your posts and pages but I’m not sure about your custom elements available in your theme only.
Please note that WPML doesn’t translate automatically.
Just a quick pre-sale question: Should i buy the $79 option, then realise i’ll need it for life can I upgrade my subsrciption and pay the difference? Or would I have to pay for the full amount again?
We are aware of this issue but we need to fix it manually. Please use this form to contact us and provide more details (you order number) https://wpml.org/home/contact-us/contact-form/
Hi
Do we have to install seperate wordpress in each language folders and manage them over our main language or one word press installation is enough to manage all languages
thank you
Hi, you need one WordPress installation.
hello I am in a process of purchasing wpml package, have couple of questions,
1. does it support all wordpress themes?
2. also my theme will have slider-banners, when using your package will it have an option for me to show different slider picture depends on the language user uses? i.e. http://smartowl.modeltheme.com/ has a banner slider, possible to have i.e. English one picture in a slider and when using Russian language use a different picture in a slider? thanks,
Hi Ben,
1. Depends what exactly you want to translate. If basic stuff only such as posts, pages, menus, categories, tags – WPML should work with any theme. If you want to translate all the elements of your site including sliders, theme custom options etc, best to choose a theme that is WPML compatible:
https://wpml.org/theme/
2. I don’t know much about the slider used by this theme. WPML is compatible with a few, most popular slider plugins:
https://wpml.org/documentation/plugins-compatibility/?dev%5B0%5D=0&wpv_post_search=slider&wpv_filter_submit=Search
Your theme wasn’t tested by our compatibility team. You can check it yourself and buy WPML with our refund policy in mind:
https://wpml.org/purchase/refunds-policy/
thanks for your reply,
i am looking at different themes on themeforest website,. and some say they are compatible with WPML.
i.e.
http://themeforest.net/item/language-school-courses-learning-management-system-education-wordpress-theme/14857044?s_rank=4
shows that it is Compatible With WPML does it mean the wpml tool that is purchased here will translate all elements on the site?
hello,
I have installed a free WP-GLOBUS and I am not very happy with that. So, if I purchase WPML, can I integrate pages or do I have to add them again ?
thanks
We never tested this plugin but here’s the WP-GLOBUS authors say on their website about the compatibility between these two plugins:
http://www.wpglobus.com/news-archive/wpglobus-theme-compatibility/
“not all features of WPGlobus are supported by WPML’s configuration, so the WPML support is going to be very limited.”
I also found this:
http://www.wpglobus.com/faq/i-am-using-wpml-qtranslate-polylang-multilingual-press-etc-can-i-switch-to-wpglobus/
“require some manual work. ”
There is a chance that you won’t have to do everything manually but you can expect some issues. What I would suggest: deactivate WP-GLOBAL, activate WPML and see on one or two pages how they work together – if 1) the translated page was automatically recognized and 2) if the connection between original and the other language was kept. Maybe you will only have to do the 2) part manually (meaning connecting your posts)
Hi, i want to by this plugin and apply to my avada theme on wordpress, and to have option to be translated on 4 languages: English, French, German, Chinese. Does this plugin has translation for this languages?
Thank you
Hi, WPML is compatible with the Avada theme and supports English, French, German, Chinese but WPML won’t translate your contents automatically.
Do you have option for Chinese language?
Yes, we do.
Bonjour, j’ai installé le pulgin qTranslate X sur mon site et je veux le désinstaller pour acheter WPML.
Quand je désinstalle QTranslate.X, le site bugg.
Comment je peux installer WPML et désinstaller qTranslate X sans risque?
Merci
You can try ‘qTranslate Importer’: https://wpml.org/documentation-2/proyectos-relacionados/qtranslate-importer/
Keep in mind we no longer develop on this plugin.
hi
I am building an ecommerce website with woocommerce
now it’s only in english with euro currency
I want to add danish languange with danish krona currency
is it possible with this WMPL plugin. Or i need more additional features ?
thanks
Yes, it is. You will find more info here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/
HELLO I JUST BOUGHT THİS AND AFTER İNSTALLİNG THE PLUGİN I AM BEİNG ASKED FOR A SİTE KEY.
WHERE İS THE SİTE KEY?????
İSN’T THİS SOMETHİNG YOU PROVİDE TO THE BUYER AFTER THE PURCHASE?
Please Log into your WPML account, go to Sites and use the “Add new site” to register your site and generate a key for it.
I REGİSTERED THE SİTE AND GOT A KEY NOW I AM BİNG ASED TO GO TO TOOLSET AND NOW I HAVE TO PAY FOR TOOL SET.
WPML doesn’t require Toolset to work. Where exactly are you asked to buy Toolset?
Hello, I wanted to upgrade to the lifetime subscribtion and when I am going to do the order I am charged 21% VAT because I am from Spain. That would be correct for the most part of Spain, but I live in the Canary Islands, that belong to Spain but that have a totally different Tax system than the most regions of the country in which I should not be charged any VAT for a purchase like this.
Please, be so kind to check with your account or sales department that what I tell is right and please tell me how should I proceed to purchase the subscription without this VAT.
Thanks in advance,
Best Regards,
Eduardo Medina
Hi Eduardo, we are aware of this problem but we need to fix it manually for you. Please use this form to contact us:
https://wpml.org/home/contact-us/contact-form/
Thanks for your quick answer Agnes!
Hello, I would like to upgrade to the lifetime subscription and since I am from Spain, when I try to order the upgrade I am charged with 21% VAT. That would be right for most of Spain, but I live in the Canary Islands, that although belong to Spain, the tax system is totally different to most of the rest of the country and I should not be charged for a purchase like this with any VAT.
Please, would you be so kind to check that with your sales or account department, and tell me how I should proceed to to the upgrade without the VAT?
Thanks in advance
Eduardo Medina
Your comments was waiting for moderation. I have just replied.
is wpml work perfectly with yoast seo?
if yes which wpml version i should choose if i only want to create multi language post with multi language seo ??
Thank you
Yes, WPML is compatible with Yoast SEO. You need to purchase either “Multilingual CMS” or “Lifetime”.
do you provide trial for multilingual blog or multilingual cms or both ??
Can I upgrade from Multilingual CMS to Multilingual CMS Lifetime?
Can I use WPML freely for my clients (their sites)?
Yes, and you will pay the difference only. This will be possible 30 days before your Multilingual CMS expires.
Yes, you can.
Hello
I am looking for a solution to Google Translate on this web site or another cloned site. The client wishes to have the desired language such as Spanish, load in Spanish without having the visitor click on the translate button.
So in other words, we wish to have Spanish or any other language AUTO load.
Please advise as this is terribly important
Best Regards
Bill
Hello Bill,
WPML doesn’t translate your contents automatically. You provide your translations yourself or you can use one of the professional translation services cooperating with us:
https://wpml.org/documentation/content-translation/
Hi Agnes
That is disappointing to learn. Is it Google that ham strings you in not allowing this or is this something that is not supported in WPML?
While it might be hard for you to make a recommendation, do you know of any type of tool that can be used to allow for the auto load of a specific language.
Thanks for your help
Bill
Bill, may I ask what yo want to achieve with machine translation?
Here you can read more why WPML doesn’t support machine translations:
https://wpml.org/faq/does-wpml-support-machine-translation/
I’m sure there are plenty WordPress plugins out there that can help you auto translate your contents such as
https://wordpress.org/plugins/gtranslate/
the point is: what are you going to achieve?
Hi Agnes
Our client is going to market their products world wide. They have purchased several domain names. The first one we were asked to replicate was Spanish.
The next one is Chinese. They want prospective clients/visitors from other countries to automatically see the site in Chinese or whatever is the chosen language. They don’t want visitors coming from countries they are actively marketing to, to have to click on the language. They want it automatically rendered in that language.
I’ve just purchased Multilingual CMS 79$ 30 min ago. But cannot log in as I have not received any account info and password verification email..
Please help
Thank you so much
Maybe you made a typo in your email:
Please use this form to contact us:
https://wpml.org/home/contact-us/contact-form/
and provide your oder number so we can find you in our system.
My invoice Number: 869303
I ve just noticed that I did a typo mistake my email was written wrong by me.
Please help
Thank you so much
I bought the cms last year and are up to renewal. 50% discount now or lifetime for $116. If I decide to cms again for $39 and lifetime later, what will i pay for the lifetime? In other words, do I save for the lifetime license by buying cms every year, or is this discount only now?
Hi, if you decide to go with the $39 option now, in a year you will be exactly in the same situation.
Hello,
I have a question regarding the media management, say I have a site with my main language English at domain.com, and then other languages at fr.domain.com, de.domain.com … etc ..
If I create a post on the main english site, and upload images, which will go to domain.com/wp-content/uploads… (by default),
When translating that post, and translating the images attributes, will it create a copy of the image file, or a redirection, from fr.domain.com/wp-content ….
Or will it insert the image link directly from the main site image folder ?
Also, will it work without problem if I use a CDN for for my images ?
Hi Rudy,
when you translate images with WPML you don’t copy the images physically. There will be always only one physical copy of your image file, you just translate all the attributes related such as alternative text, titles, description etc.
Thank you, if I understood correctly I need the CMS version to be able to translate image ALT / description attributes ?
I’m looking to use WPML to make changes to terminology within a theme without hacking the theme. Both the theme and my users are US English. Will this work without the user having to select a language? Will the site be as fast as using the native .mo and .pot files? Is there an advantage to using WPML?
Hi Dirk,
the mo and po files let you translate only the strings coming from your theme. If your site is going to be displayed in one langue only, you don’t need WPML but relevant mo files only.
So if a user comes let’s say from Spain and she wants to see every single string of her site in Spanish (both on the front-end and back-end), she just switched the language in her WP admin to Spanish (WordPress settings) and that’s it. Everything will works fine, supposing all your plugins and the theme have relevant mo files.
You will need WPML only if you want to display your site’s contents in different languages. For example the entire “About us” page in Spanish.
Hi,
I like to use two different domains for english and spanish languages. I have english language site already. When the visitor switches the language in english site, http://domain.com/test-post , I want him to redirect to spanish language site, http://domain.mx/test-post.
Is that possible without installing another wordpress on .mx domain?
Thanks.
Hi Kevin, yes, this is possible, please see the details here:
https://wpml.org/faq/server-setting-for-languages-in-different-domains/
Hello,
I am in china now just for few days.
I am interested to purchase the WordPress Multilingual Plugin, and I have few questions:
can this plug in allows the following:
1) Translate the English newspaper into Arabic and French Languages.
2) We are using plug ins for prayer time and weather, will they also be translated by this plug in.
3) We are using search archive using “wp-fullcalendar” plug in, will it be translated into Arabic and French languages.
http://arezki.kr.cisinlive.com/archive/
Waiting for your reply.
Thanks a lot.
Arezki
Hello,
WPML supports Arabic and French but it doesn’t translate your contents automatically. You insert translations yourself or you can use one of the professional translation services that are integrated with WPML:
https://wpml.org/documentation/content-translation/
Here is the list of all plugins compatible with WPML
https://wpml.org/plugin/
Hi,
Does WPML loads target language automatically based on Geo Location?
e.g. Main language is English with additional languages French, German etc. IF any one visits from Germany, does WPML loads the site in German or the user has to switch manually?
Similarly, how about currency?
Thanks
Hi,
No, no support for Geo Location. However WPML can detect your visitor’s language based on her language settings in her browser. This option is disable by default but you can easily enable it in WPML settings.
If your site is multilingual you will get a lot of organic traffic from search engines such as Google and your user will jump directly into the page they found (which is of course in their language)
I have an existing wordpress site and now I want to add multilanguage support.
How can I add my existing content in WPML?
Yes, you can. When you will be installing WPML, just set your current site’s language as the site primary language.
Hello. I want to ask you if “Multilingual Blog” service it’s good to translate my site in English.
http://www.filadelfialogistics.com/
Hello,
hard to say because it looks like you are using a custom theme. For sure you will be able to translate the content of your posts and pages but I’m not sure about your custom elements available in your theme only.
Please note that WPML doesn’t translate automatically.
Hi there,
Just a quick pre-sale question: Should i buy the $79 option, then realise i’ll need it for life can I upgrade my subsrciption and pay the difference? Or would I have to pay for the full amount again?
Cheers
Hi there,
yes, you can get started with the $79 option and after the first year upgrade to the “Lifetime” and pay the difference.
Hi,
Actually this is a “post-sale” question but I don’t find any place where I can write it, so I’m triying everywhere.
My company is in The Canaries and our invoice cannot have IVA. Please, contact us, as soon as possible.
Thank you in advance.
We are aware of this issue but we need to fix it manually. Please use this form to contact us and provide more details (you order number)
https://wpml.org/home/contact-us/contact-form/