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40,599 Responses to “Pre-sales Questions”

  1. Hello,

    Kindly could you please inform and confirm if
    this theme
    tested by author and reviewed from your company?

    Looking forward hearing from you as soon as possible.

    Thank you for your support and your time.

    Kind Regards,
    Etleva

  2. I’m a wp-types lifetime customer. I want to purchase a Multilingual CMS Lifetime license. Is there a discount coupon available?

  3. Hi,

    we are currently using WordPress 4.4.3 with Qtranslate X 3.4.6.4 multilanguage plugin.

    The site has been online since 2012 and around 1000 articles have been published in that time.

    Now we would like to migrate to WPML because we have some issues with current plugin.

    The question is – is there a simple and safe way to do this? I noticed that you developed a plugin for this purpose but stopped its development some time ago so my concern is that it will not be compatible with newer versions of WP and/or Qtranslate.

    Any suggestion would be welcome.

    Thanks in advance.

  4. I am using themefuse’s Voyage theme for usglobaltravel.com site. The default language will be Chinese. English is another language for this site. Voyage theme does not support “Language Switcher by default”. I think that is why it dose not work with PolyLang and Ceceppa Multilingual plugin. I wonder will WPML CMS with compatible with Voyage theme. If it does I consider to buy WPML CMS plugin.
    Thanks,

    • Hi Dan, this theme wasn’t tested by our Compatibility Team. By default WPML allows you to add a language switcher to your menu, widgets and into the footer. You can also add a language switcher anywhere in your site by using a code snippet we provide.

  5. Hello,

    why do i get this mail ‘Hurry, last chance to save 50% on WPML renewal’

    ‘Your subscription to wpml.org will expire on June 18th, 2016’.

    I have purchased Multilingual CMS for life upgrade from CMS on September 9, 2015.

    Rok

    • Hi Rok, maybe you have more than one subscription. Let me ask our admins to check the subscriptions registered with your email.

    • For the records: you have a Lifetime subscription, so no worries. I emailed you to ask for the email you got to further investigate your case. It shouldn’t have happened anyway and we need to find the reason.

  6. Hello,

    We are a translation company. We are advising a client on using WPML for the translation of their content. Is there anyway we can test the plugin, namely it’s usage for 3rd party translation companies, without having to buy the plugin?

    • Thank you Agnes for your quick reply.

      I had filled that form yesterday, and did it again just now.

      If I could have a quick answer that would be perfect. Please be aware that I do not need to download the plugin and test it locally. I would be fine with a couple of days with online access to test the plugin so I can instruct my client how best to use it.

  7. Hello,

    Can you please tell me if this is compatible with my website’s theme? Does the translation have to be done manually or this automated?

    Thanks!

    • What matters most for Google is the content of each page. Each page includes the relevant lang attribute (preview the HTML source of one of our pages here and you will see HTML the lang= line) but search bots will often ignore it and will try to “guess” your site’s language (per each page) by analyzing the contents. Please read more here: https://webmasters.googleblog.com/2010/03/working-with-multilingual-websites.html

      To answer your question, if you take care about providing good translations (made by humans), Google will index your site correctly in relevant languages.

  8. Hello we are about to buy a copy of WPML plugin. However there is no credit card available, so could you please give me a bank account number (iban) to make a transfer to. Thanks!

  9. Hi,

    I wanted to know if I purchased the Multilingual CMS lifetime if I would be able to use it on more than one website?

    • Yes. You can use WPML and receive automatic updates on all your sites and sites that you build for your clients.

  10. Hello,

    I love WPML but I have two concerns with WPML. I need to confirm before buying.

    1. When I install it, it is possible to choose Azerbaijan as main site content. It was not possible when I bought years ago but I am not sure you have updated it or not. I asked for it and that was the reason I left WPML. Because I have big site in Azerbaijani with huge content so I cannot change main content.

    2. I want to build a multi currency store on Woo Commerce. As you know Woo does not have multi currency system. I know WPML does some help but not sure it is what I wanted.
    I want to be able to add my products in their owon currency. Let us say today I want to add Azerbaijani manat and tomorrow I want to add Turkish lira as a base currency. Woo does not allow it as it is only one currency. Open cart does it very well but I want to build it in WP. Do you think this is possible with WPML or you also do just exchange?

    Thanks

  11. Hello

    I was on a lengthy photo assignment for a few weeks and missed the renewal window. Please advice on how We can renew with the -50% discount.

    Thanks in Advance
    Stratos agiani

    • How about upgrading to a Lifetime account? You will pay $116 and will get updates and support for WPML for life. Most of our clients choose this option after the first year. Even if your account expired, you can still upgrade for Lifetime now and only pay the difference.

      Still, if you want to renew for one year, let me know and our sys admin will set your expiration date manually tomorrow.

    • Hello,
      yes, you can use WPML with the Rowling theme. It hasn’t been tested for WPML compatibility by our team but most of this theme futures should work fine. In case you are not satisfied you can ask for a refund – please see details here.

      You don’t need anything extra to run WPML, just your WordPress site and WPML plugin(s). But you will need to provide translations of your site’s contents since WPML doesn’t translate automatically.

    • Hi, sorry for my late reply (we don’t work on weekends). As I replied above, you can use WPML with the Rowling theme but we didn’t test this theme with WPML. However, you should be able to translate your posts, pages, menu, categories without problems.

  12. Hy guys, I’m planing to buy your WPML Plugin, but I think up to now I cant afford it. Could you please make a discount for me?

    Thank you very much in advance!

    • Hi Martin, sorry we don’t offer any discounts. You can use WPML for all the sites you build, the subscription includes access to our support help and new releases, we believe that the price is fair.

  13. hello,

    we are using the theme Sailing for our – soon to open – resort’s website together with the TP hotel booking plugin.
    for displaying prices in different currencies the developers told us to use WPML.

    is it possible to use ONLY the currency converter function of your plugin? without the language translation?

    THX and best regards.
    angela

    • Hi Ana,
      I can see that some pages work ok, for example:
      http://www.stiftar.si/en/ (English)
      http://www.stiftar.si/de/ (German)

      If your WPML subscriprion expires, the WPML plugin won’t stop working but of course we cannot anticipate what will happen if you upgrade your WordPress to newer version. If you want to make sure that WPML works with the most recent WordPress releases, you need to use the most recent version of WPML as well.

      If your subscription has already expired you can still upgrade to the Lifetime version at a reduced price. Please log in your WPML account and you will see a link.

      • Hi,

        ok, I will check it out what happened with these pages that dont work. Thanks.

        Another question – I guess that we didnt buy renewal for last year, I dont know why, I am sorry, but is there any chance, that we get renewal for multilingual blog for the reduced price? This would be very nice of you, since we are your multiple years and satisfied customers?

        Thanks for your reply and nice day,

        Ana

        • Hi Ana, sorry there is no such option for multilingual blog. Please log into your WPML account and see what options you have available. I think you should be able to upgrade to Lifetime.

  14. Hello,
    I have sent an application for free WPML for the non-profit I work for on June 3rd.
    Could you please confirm that you received it and tell me when it will be reviewed?
    Thank you very much!

    Best,
    Raphaelle

    • Hello Raphaelle,
      we’ve been getting lots of requests from non-profits recently and the queue is long. Let me contact the people in charge to check your status.

  15. Hi, I just purchased WPML and am having problems with the widget functioning and would like to contact support; however I don’t know what my log in is or how to sign up for one.

  16. I am updating website using WPML. In WordPress I am getting message “Subscription is expired. You need to either purchase a new subscription or upgrade if available.”
    The login that I received from former employee does not work for wpml.org and I dont know which email it was registered with. I have username of the user who was registerd on wpml.org. If I give you username can you tell me what is the email address so I can use reset password?

    • Hi,
      we need to protect our users’ private data. If there is a way you can prove that you have privileges to that subscription, we can help you to reset the password. Please use this form to continue this thread:

      https://wpml.org/home/contact-us/contact-form/

      we cannot exchange sensitive data through comments. I hope you understand.

  17. We were using your plugin v. 2.9.1 with out site and all was great; however, now with WP 4.5.3 the plugin is no longer working correctly and all translated pages give a File not found error.

    We would like to purchase a lifetime license but, being a municipality in Italy, we would have to have an e-invoice from you to be able to pay for the license (our government only allows the public sector to pay for transactions using an e-invoice). So my question to you is: would you be able to provide an e-invoice for the purchase (please see: http://www.fatturapa.gov.it/export/fatturazione/en/c-1.htm?l=en)?

    Thank you.

  18. Hi

    Can you software be used on a website without WordPress?

    We have a website build in Laravel (PHP, Mysql & HTML)

    Or is it recommended for WordPress use only?

  19. Hi, now my web is http and i want to change it to https,but my wplm do not let me; no acept the change to https and no work. My subcfiption is expire. If i buy the new version forlife time, wil the wplm run ok and let me get https for my web? my ssl is wildcar. If you say yes,i will buy to day the wplm license for life.
    Thank you very much
    sorry abaut my inglish (is posible that find some one who speak spanish,please?

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