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40,585 Responses to “Pre-sales Questions”

  1. Hi again,

    Thank you for answering to my previous questions.

    1. Will you plugins translate every string on Front End and Back End of the directory themes from:

    https://www.ait-themes.club/

    I have an issue with translating for its profile page; I have asked its support for about 2 weeks now; it is just back and forth questions/answers as the guy who supports my ticket seems not know enough about the theme or translations.

    2. Will your plugins translate all strings for this plugins:

    https://www.cozmoslabs.com/wordpress-profile-builder/

    Or:

    https://userproplugin.com/

    I look forward to hearing from you soon.

    Regards

    Thon

  2. Thank you for your response.

    If your company worked with AIT theme before, there is a good chance that I can use your plugins to translate their theme.

    I have a number of issues with UserPro now and want to give it up and move on with this guide:

    https://www.cozmoslabs.com/wordpress-profile-builder/

    mentioned above.

    It seems it wont translate front end registration form using PO & MO files as UserPro. But the support told me that it can be done using this Multi-language plugins which they claim to own:

    https://translatepress.com/

    If your plugins can do the same things as that above plugins, it should be OK for my theme’s translation?

    Cheers
    Thon

    • Hello,

      the Profile Builder hasn’t been tested by our Compatibility Team which means you can expect some issues. From time to we are getting support requests indicating that this plugin gets into conflicts with WPML, please check some examples here.

      You can give it a try and test yourself. Our refund policy allows you to test WPML for 30 days without any risk. https://wpml.org/purchase/refunds-policy/

      • thanks for your reply.

        yes, it is good to try your plugins. However, I have found out that the theme from AIT using Polyland instead. Is that OK if I use your plugins on top of Polyland to translate front end strings?

        Cheers
        Thon

  3. Hi,

    Now I test my new wordpress theme on the the sub domain. I also installed WPML to test and translate the theme on my sub domain. If I move my site on sub domain to be on the main domain, will the translation and setting be gone? Do I need to verify the new site key for main domain? (right now I created a key for sub domain)

    • Hello Kan,
      If the url is different you will need a new key, yes.
      Do you still have issues installing the plugins? Is your subscription active? Please try unregistering and registering your site again.

      Let me know how it goes.

  4. Hello,
    I have a question regarding the Multilingual CMS and its lifetime version. If I get the lifetime bundle, will I have support and updates same as in annual payment model?

    Thanks,
    Fatih

  5. Is your WPML plugin and all its addons fully compatible with porto wordpress theme because a lot of my friends who tried both the theme and your plugins say that there is a conflict between the porto theme and the Woocommerce Multilingual addon

  6. Hi

    I have a question regarding the license of this plugin.

    The license for WPML CMS for $79, is it an annual license or the annual renewal is just for the plugin support?

    Regards

    • Hello William,
      79$ is the first time cost. Afterwards we will charge a renewal fee for 51$. If you do not renew you will lose access to updates and support, but you can keep using the files which you have already downloaded and installed.

      Best,

  7. Hello,
    I would like to make my website multilingual.
    How does your product handle Googles hreflang tags? Does it present these to Google, so Google know the country which the webpage is targeted at?
    Many thanks in advance,
    Brian Willcox.

  8. HI Team

    i have rebuild a clients website from http://portofiscardo.com/rates.php to http://www.portofiscardo.com/new/rates

    The client currently used curry currency – however it cant work on wordpress. i noticed here and there that you make mention of currency converter. just how you would choose a flag to change language – is it possible to have the same drop down n give different currency on the pages as per above? where the euro can be switch to rand or pound?

    Thanks

  9. Hi
    1. I looked over the list of developers and themes that are compatible with WPML. I see that you have ThemeTrust listed but not the particular theme I use, “Create”. Does this mean I should not purchase your pluggin or is it also possible that you have just not hd time to test all their themes yet? (almost all of their other themes are compatible according to your site).
    2. I want to translate my homepage which does not include any commerce. Will the most affordable version of WPML be enough for my kind of webpage (se the link above)?

    • Hello Miriam,
      We have worked with Themetrust on several of their themes, yes. I imagine “Create” should also be compatible, since they know how to do this. In any case, I cannot say it’s going to work 100%. You are welcome to try WPML with this theme and if it does not work we will refund you. You have until 30 days to do this https://wpml.org/purchase/refunds-policy/
      About your second question, the Blog version will allow you to translate posts and pages of your site. You can start with this one and if needed upgrade to CMS later on, for the difference only.

  10. Hi I’m only really looking at the WooCommerce currency switching feature I was wondering if it bills the customers credit card in the selected currency for checkout when using PayPal or PayPal express

    I.e if the customer has the site in USD it bills in USD if they have it in aud does it bill their card/account in AUD etc?

    • Hello Tom,

      If we’re talking about PayPal it will bill in current currency if PayPal supports it.

      for example:
      – you are ordering in USD then PayPal will use USD
      – you are ordering in EUR then PayPal will use EUR
      – you are ordering in UAH (Ukrainian gruvna) then PayPal will use the default one ( in most cases USD ) because it’s not supporting UAH

    • Yes, thats how it works with PayPal.
      Your customer will see the selected currency during the whole process, including PayPal.

  11. I currently build the site in English and will translate it to French. So for that, the main (current) language will be English. After it is done, we will need to continue in French as the main language and the translations go to English (swapping the main language, after the two languages are there). I wanted to know if it is possible to swap later-on, and that the main language will be a different one. I don’t mind if the main URL will be always English, but that we put content in French and to be able to use the WPML to translate to English. Please let me know if it is possible.

    Also, concerning the payment: What happens to the content if I do not update after one year? Is the translated pages are erased, or it is only a question of support and updates?

    Thank you in advance!

    • Hello,
      Yes, you should be able to change your primary language later but please let me double check with our developers since in the past there were some issues in such cases provided you were using additional WPML add-ons such as Strong translation. They should be resolved by now but please let me double check with our developers.

      If you don’t renew you can still use the plugins you downloaded (and/or installed) but you lose access to new versions and our support.

      • Hello Agnus,

        Thank you for your detailed reply. Have you got a chance to ask the developers if it might cause any problem? Also, I would like to know if swapping the main language is complicated and if you could instruct me on how doing so.

        Thank you in advance!

  12. Hello,

    1. is it possible to hide the language option selection ( language flag icon ) from the users that are not logged in? In other words – one can select language only when logged in in WP (as customer).

    2. Can the plugin be setup in such way that will switch the language automatically depending on the location the website is accessed from? (maybe that can eliminate the flag icon altogether)

    I’m trying to help my client. They are manufacturing their products that are 100% hand-made in the USA, and now they have distributors in China. They concern is that USA customers may perceive the choice of Chinese language option as a sign that their manufacturing has something to do with China.

    Do you have any suggestions how to go about this “problem”?

    Thank you for your support!

    • 1. There are several possibilities. If your language switcher is in a widget, you can use “Widget Logic” to show it only to logged in users. There are also filters available that a developer can use to hide/show any type of language switcher.

      2. We only offer automatic redirection based on the browser language, not the location. However, there are 3rd party plugins available and also a developer should be able to add this functionality with a few lines of code.

      If you need more details you should post your questions to our support forum and our employees will help you:
      https://wpml.org/forums/forum/english-support/

      If you dont have the required skills you can contact someone from our list of contractors:
      https://wpml.org/contractors/

  13. Hi WPML team! I am interested in purchasing a license, but the checkout page (and also the ‘contact us’ page, by the way) looks to be broken. I’m getting an unstyled page. Could you please fix this? 😉

    Thanks!

    • I just tested and it looks ok. Please try again, this was most probably just a temporary glitch.
      If you still have problems let us know and we will take a deeper look.

  14. Hello!

    I would like to buy WPML lifetime option. I need an invoice for a private person, not for a company, so that I am wondering how should I fulfill a field ‘Company Details’. Should I leave it empty or should I leave my Private details? Moreover, is there maybe a possibility to receive an invoice in Polish version :)?

    Cheers,
    Adam

    • Hello Adam,
      the invoice is automatically regenerated by WPML and you will find it in your WPML account. Yes, in the Company details feel free to enter your private details (first and last name, your postal address). The invoice is generated in English only but according to Polish law is perfectly okay to have an invoice in English.

  15. Hi guys,
    My subscription has expired, but I believe it doesn’t mean the old version of plugin (that I purchased) should appear with bugs?

    For some reason these mixed up language switcher flags appear on the bottom of the footer
    https://snag.gy/4uIvLU.jpg (divi theme, css igniter olympus inn).

    I haven’t even activate language switcher in footer, its activiated only at the top menu. Can you please fix this?

    best regards.

    • Hello,
      The first step is always updating plugins. I am afraid that if you update the other elements of your site, there may be compatibility issues with your current version of WPML. I suggest you renew your subscription so that you can access updates and technical support.

      Kind regards,

  16. Hi WPML team!
    If we have ten sites, and each site in different hosting, can we use the same license for all websites or we need license for each website?

    sincerely,

  17. Hi, I need to upgrade to the Pro edition of WP All Import (in order to be able to Import Images in a staging copy).

    1)I can’t pay, after having a chosen a payment method nothing happens …

    2)I will have to implement this pro add on, in a staging copy of my online website. Will I be able to use this add on later in my online version ?

    3)Should I by it from the link in the staging copy or from my life website ?

    4)Will I be able to enter the registration key in both websites ?

    Many thanks for your reply,
    Roos

    • Hello,
      #1 – you mean you cannot buy WPML? Does this error persist? If so, please let us know what error do you get, what browser and operating system you use.
      #2 – if you buy the CMS or Lifetime subscription now, then yes, you can use one WPML license on multiple sites. Please note that we are going to change our subscription model soon: https://wpml.org/2018/04/lifetime-plan-going-away-favor-annual-renewals/
      #3 – as explained in #2 you need to buy only one license and you will be able to generate many keys, for each site.
      #4 – we generate one key per site. This is happening in your WPML account.

  18. Bonjour,

    Je souhaiterais installer WPML sur ma V2, afin de disposer d’une version anglaise.

    J’ai cependant une question importante :

    Mon site est principalement composé de pages (et non d’articles), qui contiennent de nombreux modules (boutons, blocs texte divers, etc…). Si je demande une aide pour la traduction, les traducteurs vont-ils pouvoir traduire tous les modules directement , ou devrais-je réimplémenter manuellement le contenu dans chaque emplacement?

    Merci pour votre réponse,

    Bonne soirée

    • Bonjour Sarah,

      Aucun problème, WPML est compatible avec de nombreux constructeur de page et vous permets de traduire chaque module, text block, bouton, URL etc. Disposez vous d’un Page Builder? Si oui, lequel?
      Merci!

  19. Hi WPML-

    I’m looking to leverage WPML for a client website that will be in English by default, but will also need to be translated into French. For some Posts or Custom Posts types, however, there will be content that is in French only. I see in your documentation that content in the default language (English) can be hidden from a secondary language (French) if it is not translated by selecting “Translatable – only show translated items”, but can the reverse happen as well? Ie is it possible to post a blog post in French, but hide it from the English site?

    Thanks,
    LN

  20. Hello, i have website that have about 100 posts daily , id like to have additional 5 languages , can wpml translate automaticly all new posts and save them to database so that goole can index them ?

    • WPML allows you to run a site with several languages, but it doesn’t automatically translate the content for you. With WPML, you can translate yourself or send content to external translators, but not translate automatically.

  21. Hi,
    We just recently started a sort of an e-shop startup and wanted to know whether there was a free trial or something similar to try out before buying the real thing?
    Just wanting to see how it feels, as the 79$ version seems like quite a leap of faith.

    Thanks,
    Rokas

    • Hello, no, we don’t but our refund policy is even better – it allows you to test WPML on your site without any risk for 30 days and during the probation time you can even ask technical question in our support forum.

  22. I am using polylang now, I want to know if WMPL allows exporting and importing of posts without breaking the language relationship information for the individual posts? It will be a good reason for me to switch over to WMPL if it can do it.

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