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40,589 Responses to “Pre-sales Questions”

  1. Hi –

    I need a few clarifications regarding the use of WPML with Elementor :

    #1 – Let’s say I have 2 languages (FR, EN) and I am updating the FR design in Elementor (e.g. adding a section with images and text), will WPML automatically update the EN design accordingly (mirror the design in FR) ?

    #2 – Let’s say I have 2 languages (FR, EN) and I remove all sections / design in EN through Elementor, will WPML keep my translations to EN so that if I re-generate the design in EN from FR my translations are automatically added ?

    #3 – More generally, what is the best practice when updating designs (not only text / content as shown here : https://wpml.org/documentation/plugins-compatibility/elementor/#adding-a-new-element-to-the-page-and-updating-the-translation) in Elementor / WPML and making sure the design updates are reflected in other languages ?

    Thanks in advance. Julien

    • Hi Julien,
      thanks for your interest in WPML.

      WPML doesn’t translate your content automatically. It works with Elementor but you need to provide the translation. If you change the content in the original language you will need to update the translation as well. It won’t happen automatically. Please watch this video: https://www.youtube.com/watch?v=uyeK177B9aM and it should help you undestand how you translate your pages using WPML and Elementor.

  2. Hi! My company is settled in Spain, but in the Canary Islands, where we have a different tax system and don’t pay the mainland VAT. How can we do it to purchase WPML without paying this tax? Because it automatically loads it when you select SPAIN… Thank you!!!

    • Hello, if you need the WPML Translation management you need to buy the Multilingual CMS ($79) or if you will be buying after the price switch – the Standard or the Agency subscription.

    • I’m not sure which version you call economic, but the Multilingual CMS version includes all our plugins.

  3. How accurate is the English to French translation?

    How accurate is the English to Chinese translation?

    Is there a way I can test the translation to see the accuracy of translation?

    Thanks,

    Vivian

    • Hello,
      WPML doesn’t translate your contact automatically. You need to provide the translations or can send your posts, pages etc to professional translation services where everything is translated by humans.

  4. Hi, I would like to purchase WPML for my site.

    Before that,
    1. Could you advise is it compatible to my site?
    2. And What is the procedure of the plugin installation?

    The wordpress site is purchased from Xtemos. According to Xtemos, their theme is WPML Compatible and below is the theme I am using.

    WordPress Site Theme : Demo Fashion Flat – WoodMart
    https://woodmart.xtemos.com/demo-fashion-flat/demo/flat/

    Appreciate if you could help me on this, Thanks.
    Chong

    • Hello,

      The theme hasn’t been tested by our Compatibility Team but according to the change log which I can see on the theme site I assume this theme is WPML compatible. You can give it a try and test it yourself since our refund policy allows you to test WPML for 30 days without any risk.

      The installation of the plugin is explained here: https://wpml.org/faq/install-wpml/

  5. Hi there! I’m wanting to achieve the following. Have both http://www.domain.de (Germany) AND http://www.domain.at (Austria) pointing to the same WordPress site with the same content. Austrian IP addresses are to be redirected to the .at domain. Currently the only difference will be the country specific contact details on the contact page. Will I be able to achieve this with your plugin? Thank you!

    • Hello,
      thanks for your interest in WPML. It is not clear from your description whether your site is going to be multilingual and which languages you need. I assume that you will need to German languages, one for German users and one for Austrians where the content of all pages will be the same with a few exceptions. If so, WPML can help here. You will need to set up two German languages with diffrent codes.

      WPML doesn’t have a a feature to redirect your users according to their IP but it has a feature to detect the user’s language set in their browser and then redirect. Also if you want to keep these two language version on separate domains, some additional setup on your server will be required, as explained here: https://wpml.org/2016/04/use-wpml-different-domains-per-language/

  6. I use Replete wordpress theme with woocommerce. Products are sold worldwide. I want to charge CDN $ in Canada but USD everywhere else. I don’t want to give the option to customers to choose I want to force those currencies. Will this product do that?

    Thanks.
    Rob

    • Hello,
      in WPML you can assign a specific currency for a language and then when a user browse the site in a given language, the products will be available in this specific currency. But if they switch the language, they can buy in the other currency as well so complete forcing is not possible. Please note that setting up a multilingual store with WPML and WooCommerce makes sense when your goal is to run a multilingual store. If you just need WPML to sell your products in two currencies and you don’t want to translate your products installing WPML plugins might be a kind of overkill but such a usage is also possible.

  7. We’re looking to use the plugin on a site that is solely in English but is for potential customers all over the globe. If we duplicate pages will the plugin create the correct hreflang (or be configured to) as shown in the example below for users in France?

    • Hello Toby,
      WPML handles the hreflangs automatically for each language. Please read more about it here. https://wpml.org/documentation/support/adding-hreflang-wordpress/

      What is not clear from your description whether you would like to run the site in English only (“site that is solely in English”) or in some other language as well, providing relevant translations.

      WPML doesn’t translate your content automatically. It provides the duplicate option but to attract organic traffic to your site from diffrent users all over the globe you will need to provide good translations.

  8. Hi,

    if I do not renew my account yearly, will the translations on my web page still work?

    Thank you, regards,
    Gasper

    • Yes the plugins you have downloaded and installed will continue working even if you don’t renew your subriptions but please note that WPML doesn’t translate your content automatically.

        • You need to pay yearly only if you want to receive updates and our support help which is of course something you can benefit from but if you cancel your subription, the plugins you installed will continue working fine (of course we cannot anticipate what will happen in the future if you upgrade your WordPress to future version and won’t update WPML).

  9. Hi there,

    I am currently building a website for a client who might want to add another language to the site in the future.
    Is it possible to install WPML after finishing the website or does it need to be installed from the beginning in order to work?

    Thanks!

  10. Hi, will WPML work on the multisite network?
    I am building a small network of three sites wor a client and if your plugin works on the multisite network then I need to build only two sites as one can be multilanguage.

    Which version I need to purchase for this.

    Best regards.

    • Hello David,
      yes, WPML works on the multisite network. If you buy today, you can either buy the Multilingual CMS or the Lifetime subriptions and you can use it for all of your sites. We are about to change our pricing model, please read more about it here.

      In case of using multisite, you need to register one domain and use one WPML key so if you buy WPML when our new plan is active, the Standard plan should suffice in your case.

  11. Hi,

    I am looking around to resolve my issue.

    Can your plugins translate email verification sent to users upon registration. I use UserPro which is OK for a single language website. But it cannot be used for for multilingual site; it only sends email verification to users in English not in other languages.

    Can your plugins figure out how to do that? (I know my question may be very stupid, but I am desparate to find a solution)

    Cheers
    Daro

      • Hi Agnes,

        Many thanks for your help. Yes, I am sure your plugins is compatible with UserPro. It is better to buy and test your plugins.

        1. I already have built-in Polyland installed with the Theme on my wordpress site. Is it ok to install WPML with Polyland on my site?

        2. If I buy Multilingual CMS $79, and it expires after one year, will that plugins continue to work? And can I upgrade to Multilingual CMS Lifetime after 3 or 6 months?

        3. Can your plugins translate email content of UserPro. That email content is email verification being sent to users by UserPro after users submit registration form. Can WPML send, for example, that email verification in French when French users submit a french registration form, in English when English users submit an English registration form?

        Many thanks for great pre-sales support.

        Regards
        Daro

        • and:
          4. Is it possible for your plugins to redirect French users to a french custom page after they click the above verification link (it is the same unique verification link created by UserPro; all registration forms have the same verification link), the same for English users (but by default, users will be redirected to UserPro file page which is in English)

          Cheers
          Thon

          • If all forms have the same verification link and if it’s not translatable, WPML you won’t handle this redirection.

        • 1. You mean Polylang? You should use either WPML or Polylang. If you are already using the Polylang plugin we also have a migration plugin from Polylang to WPML.

          https://wpml.org/documentation/related-projects/migrate-polylang-wpml/

          2. Yes, you can still use WPML even if it expires. Please note that there is going to be a change in our subscription model: https://wpml.org/2018/04/lifetime-plan-going-away-favor-annual-renewals/

          3. Yes, if a plugin is compatible with WPML, you should be able to translate everything.

          • Hi Agnes,

            Many thanks for answering my questions. Sorry I am not quite sure of your answers.

            1. I cannot remove Polylang as it is built in with the theme. Is it possible to use WPML with Polylang on that theme?

            2. That page does not say how to upgrade to life time plugins from Multilingual CMS $79?

            3. Will WPML automatically send that translated email verification to users in French langue after French users submit their French registration form?

            4. You have mistyped; I dont understand that. Can you please help clarify that answer to my question: “Is it possible for your plugins to redirect French users to a french custom page after they click the above verification link (it is the same unique verification link created by UserPro; all registration forms have the same verification link), the same for English users (but by default, users will be redirected to UserPro file page which is in English)”

            Many thanks in advance.

            Regards

            Thon

            • Hi Daro,
              1. Are you sure you cannot remove it? There should be a way. If I were you, I would write to the theme support checking how to do this.
              2. There will be no lifetime option soon.
              3. WPML only allows you to translate different elements of your site. It doesn’t change the core functionality of your theme/plugin. It your plugin does something automatically for one language, it will do the same for the other languages. I will check with the Compatibility Team developers if the emails of this plugin are fully translatable in WPML.
              4. Please see my answer for #3

              • Hi Agnes,

                1. No I cannot remove it as all the theme’s features and pages are built with Polylang; it is not good ideas of removing it which results in massive work and may in errors too. Can WPML be installed on top of Polylang?

                2. There is on this page:
                https://wpml.org/purchase/

                3. I means can you plugins translate that email verification for French users when he submit his French registration form before UserPro sends it to them which is in French (not English)

                Cheers
                Thon

                • #1. May I please have the link to the theme website? It’s not recommended using both Polylang and WPML since it might lead to conflicts.
                  #2. Yes, we have the option now but in about two weeks we will remove it and it won’t be possible to upgrade to the Lifetime option. But you can buy the Lifetime subscription now.
                  #3 I asked the question to our developers from the Compatibility Team. Waiting for their feedback.

  12. Подскажите пожалуйста, могу я купить лицензию за 79$ и пользоваться WPML на нескольких своих сайтах?

  13. Greetings –

    2 questions:

    1. As a web developer, if I build a site for a client and continue to perform regular maintenance on the site, am I permitted to use the Multilingual CMS Lifetime license to do this?

    2. If so, can I disable the license (so additional updates are not available, but still have functionality as it existed still work) if we no longer work with each other later on? Can this be handled remotely if access it locked out?

    Thanks for your assistance with this!
    Be Well.
    Paul.

    • Hello Paul,

      1. Yes, but please note that we are going to change our subription model soon. https://wpml.org/2018/04/lifetime-plan-going-away-favor-annual-renewals/ If you buy the Lifetime subriptions before the switch, nothing will change for you.

      2. Yes, you can. You register each of your customer site in your WPML account. If you discontinue your work with one of them, you simply remove his/her domain from the list in your WPML account and their won’t receive future updates but the version they have installed will still work for them.

  14. Hey,

    I’m currently using different top domains for my languages, I’m not using WPML. I only install different wordpress copies on each language top domain and translate it from there. I saw that WPML can be used with different domains for each language, but if so, what’s the difference and advantages of using WPML and not doing it as I am right now?

    • Hello Jens,
      that a very good question.

      Now you need to maintain separate copies of WordPress sites for each language. It means:
      – separate updates for each
      – separate login and passwords
      – multiple copies of images
      etc

      also, when you change something in the content of one site, you need to find its counterpart in the other version, which takes time. I don’t know if your sites are linked so that Google and other search engines know that these are actually translations of each other.

      Using WPML you can have one WordPress copy and do everything in one place. When users visit your site in one language they can use the language switcher to change the language version and they will get the translation of the page that were browsing.

      Before you switch to WPML, please make sure that your theme is compatible with WPML https://wpml.org/documentation/theme-compatibility/

  15. hi

    I need to buy CMS Lifetime, via my friend’s card.
    First I need to signup in your site, then I gona give him my login info to complete tge buying process.
    whay I need that, because I need the license been registered with my own name. not any body else.

    please help

  16. Hi,

    We have a non-profit organisation actual around Africa, Middle East, Middle and West Asia. Also we use many web sites for our projest. I want use WPML for growing organisation from main web site also other our web sites later. I asking you about Multilingual CMS Lifetime purchase (free or discounted) for non-profit organisations.

    Thaks a lot.

    Best regards,

    Halil.

  17. Hi
    For a client I need the following plugins:

    WPML All Import
    WPML CMS Nav
    WPML Media
    WPML Multilingual CMS
    WPML Sticky Links
    WPML String Translation
    WPML Translation Management

    Will all the above be available for download, when purchasing either “Multilingual CMS” or “Multilingual
    CMS Lifetime” packages from https://wpml.org/purchase/ ?

    Best Regards, Jens

  18. Hi,

    I need to ask if the WPML plugin can help us to translate the woocommerce product into the desired languages and then to sent order emails according to the user language on the website.

    For example, one customer will be someone from UK, he has an account in our site and he will make an order – so with WPML is it possible to send him an email with order items translated into the english?

    Another customer will be from Poland, so same situation, but the order items in email should be in Polish.

    Is it possible with WPML?

    Thanks a lot

    Best regards

    Peter

  19. Can i use a banktransfer as payment if you don’t have a creditcard because paypal is also linked to a creditcard.

    Kind Regards,

    • Hello Ramon,
      I am afraid we do not accept bank transfers but you are welcome to pay with PayPal or your credit/debit card through 2Checkout.
      Hope this helps!

  20. Hello,

    I have several websites in seven different languages.

    Technically it looks like this: each site is a different WordPress installation under different domain. I want to change this – now every change requires too much time – but before I choose Your plugin I have to know answer about few questions:

    1) As I understand I don’t have to use WordPress Multisite to create multilingual version of the same page?

    2) What is direct URL for the each language version (especially for home page)?

    mypage.com (for basic language, for example English)
    mypage.com/pl (for polish)
    etc.?

    3) Is there any possibility to connect a different domain to each language version?

    4) What is the easiest way to export/import data for translator (export for translator, and import new translation making by translator)?

    5) I’m using Visual Composer, is there any option to export content for translator without VC/themes shortcode or html?

    Thanks for Your help 🙂

    • Hi, WPML is compatible with Avada and many of our customers use Avada with WPML. If you have issues with WPML and Avada, best would be to open a ticket in our support forum. To do so you need to have an active WPML subription.

  21. Is WPML compatible with visual composers like wpbakery or others?
    Also, it is possible to translate various data in a theme setting, widgets etc?

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