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36,842 Responses to “Pre-sales Questions”

  1. Hello,
    I am planning to purchase this plugin for 3 websites and suppose I use it on only 2 websites in a year so do I have to renew my account with $59 to use this plugin after 1 year?

    • Hello,
      renewals are optional and required to get access to our new plugin releases and our support forum. If you don’t renew your account you can still use the plugins that you have installed or downloaded.

      The Multilingual CMS package can be used for one, two or three sites. If you need to use WPML for two sites, you need the Multilingual CMS package since the Multilingual Blog package will allow you to register only one site and besides the Multilingual Blog package is suitable only for simple blog pages where you translate only the pages and blog posts.

  2. Hi,

    I write to You becouse I’m responsibe to creating web site for our big sport event in Poland. Next Year we organize World Championship in kynology sport names Mondioring. Big competition for many people for all of the world.
    We check many theme for this project and Your theme it wolud be the best. But we have a question to You mayby You want support Us Your theme in exchange for advertising your developer theme?
    It is just a question becouse this project requires significant financial outlays and we do many things on our own, like creating a website.
    What do you think about this?

    Regards
    Dawid

    • Hi Dawid,
      Thanks for your interest. I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/

      Hope this helps!

  3. Hi,
    I’m working in City Administration of Doboj, Bosnia and Herzegovina.
    We would like to buy your software, WPML CMS, but there is legal problem with payment. As local government body we don’t have PayPal account neither credit card, and my question: is there any possibility to pay via bank account (via SWIFT or some other bank payment)?
    If there is possible to pay with bank account you just send us bank instuctions for payment-

    Sincerely.

    • Hello Mladen,
      I am afraid we do not accept direct wire transfers. We can offer you to pay from your bank account selecting PayPal as the payment processor. They have the option to pay with your bank directly.

      Hope this helps.

    • Hello Jaka,
      If you purchase a subscription, you can cancel the automatic renewal but you will lose access to updates and support. You can keep using the files which you have already installed, though.

      Best regards,

  4. Hi, I’m using this plugin because I’m developing a web that need 5 different languajes. I would like to know if I have to pay every year the licence of the plugin. I mean, for example, I pay (for the Multilingual CMS) first $79 and the next years I have to pay $59? Or just once $79?
    I will apreciate the info.
    Regards

  5. Hello iam trying to buy the plugin , and iam getting a pending status. When i click pay it bring me back to the purchase form , and in history transaction is still pending. What i have to do ?

    • Hello Andreas,
      You cannot re-use the pending invoice. We have not charged any money from it and it’s ok to start the transaction all over again.

      kind regards,

  6. I’m a translator. Does the license allow me to install the plugin on every client site, or clients need to buy the plugin? Thank you.

    • Hello Mario,
      If you want to install WPML on your client’s site you will need the CMS version (allows up to 3 sites) or the Agency (for unlimited). You will be responsible for managing updates and support for your clients. If you want to let them manage these independently it’s a good idea that they buy their own subscription.

      KInd regards,

  7. Hello iam trying to buy Multilingual Agency package. Can you please let me know whats the first charge ? Because it keeps decline my payment process .

    • Hello Andreas,
      The first payment for the Agency subscription is for 159$. You may need to contact your credit card company to validate this transaction online. Remember PayPal is also available.

      Kind regards,

    • Hello Reginald,
      To translate your store you will need the WooCommerce Multilingual plugin (if it is built with WooCommerce) which comes included in the CMS or Agency version. The CMS allows to register up to 3 sites and the Agency unlimited.

      Kind regards,

    • WPML works fine on multisite installations (WPMU). Sorry, but we don’t normally have sales. We offer the same good price all year.

  8. I bought plugin year ago. I believed that I could install wpml and after 1 year. Unfortunatley i paied 79$ and I menaged only to use it on my test page (www.marko-skovrlj.from.hr).

    Can I remove my testpage and install it on new test page, and for a month on a real page? If I purchase licence again will I be able to install as you proclaimed on 3 pages after 1 year period? I feel that I bought something that I did’t use and I’m hidered in using what I paied.

    • You can remove registered sites from your account (so you can use WPML on other domains). Log-in to your account in wpml.org, click on sites and remove the test site. This will allow you to register another site in its place. In order to register new sites, your account in wpml.org needs to be valid. You can renew it and pay only 75% of the original price. After you are logged-in, you will see the renewal/upgrade options.

  9. Hello I live in Canary Island,
    In the island the VAT (igic) is 7% not 21%.
    how do I make the order and apply the correct VAT.

  10. Hi Team,

    In my website I am using Translatepress plugin for multilingual.

    Translated many places by front end edit option, by shortcodes in pages and posts, widget titles and extra. if I purchase and use WPML and disabling that translatepress, will it be able to use the translated language without any interruption the current one please explain ASAP.?

    Thowheed.

    • Hello Mohamed,
      thank you for your question. I’m not sure if I understand what you mean by “without any interruption the current one” but generally speaking WPML will work if you disable the other plugin but you will need to configure everything using WPML and then translate your content using WPML – you can copy-paste some of your translations if you already have it but you need to do the work again, using WPML.

      • Hi, Thanks for your reply. I mean for “without interruption”

        If I deactivated the previous plugin then download and install WPML.

        After activating WPML will automatically the languages come in my website which is already translated..

        Many places I have used with shortcodes thats why..

        Thowheed.

        • Thanks for clarifying.
          > After activating WPML will automatically the languages come in my website which is already translated.
          It depends on how the translations were stored by the other plugin. If as separate posts/pages, in the post/page body, you don’t need to do the work again just need to assign it to the correct language. But that’s for pages and posts. To translate other elements (menu, categories, some custom strings used by your theme) you need to do this in WPML again.

  11. Hi Team,

    I have previously posted a reply for pre purchase, But it was not showing in this page, please go through the below query.

    In my blog website I am using Translatepress plugin for multilingual.

    Translated the Tamil language in many places by front end edit option, by shortcodes in pages and posts, widget titles and extra. if I purchase and use WPML and disabling that translatepress, will it be able to migrate the translated language to WPML without any interruption the current one please explain ASAP.?

    Thowheed.

  12. Hi, we have performance issues in our web, I know that the WPML plugin can consume many resources and we have an outdated version (3.8.0 for WPML multilingual CMS, 2.6.0 for String Translation…). If we pay and update the plugin, will we have improvements in the performance of the website?

    • Hello, we cannot promise anything like this since each case is different and something the poor performance is caused by using WPML with a combination of other plugins or other plugins themselves. But if you register a ticket in our support forum and provide credentials to your site (we have special fields for that, nobody else will see it) we can have a closer look.

  13. Sehr geehrte Damen und Herren,

    bitte lassen sie uns eine Preisinfortmation für die Übersetzung unserer Website zukommen.

    Die Übersetzung wäre von der Sprache DEUTSCH in die Sprachen ENGLISCH, SPANISCH und FRANZÖSISCH vorzunehmen.

    Mit freundlichen Grüßen

    Claudio Pammer
    ILESTO

  14. Hello,

    I have a question regarding if the client didn’t renew for another year using WPML, will he will be able to continue to use WPML without updating the plugin?

    • Hello Gaby,
      If your client does not want to renew the subscription they can keep using the files they have installed on their site without receiving updates or support.

      Hope this helps!

  15. Hello, we would like to renew our WPML license. However, during the purchase process the VAT is not deducted. When we bought the original WPML license, the VAT was deducted. How can we renew the license without paying the VAT?

  16. Hello,

    we would like to use WPML plugin to translate WordPress company pages. Simple web presentation, 5 static pages (+translation). Page is build with Elementor.
    Which edition of WPML do we need?

    Best regards

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