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36,842 Responses to “Pre-sales Questions”

  1. Hi,
    My name is Anissa and I am working for an international industrial company. We are currently on the lookout for a multi-currency/multi-language manager for the woocommerce online store we are working on. We will accept and settle in multiple currencies, in multiple languages.
    We would be interested by WPML as a language manager, and I have found interesting the multi-currency support for woocommerce. However, I have a few questions regarding this:
    First, we notice that we can set a lifting charge to add for automatic set prices. Does the lifting charge ads itself AFTER the exchange rate is added on the price, or during the process?
    2- Can different currencies have different lifting charge pourcentage? For example, a CAD product, when converted in USD, would have a 5% lifting charge on top of the automatic exchange rate, and EUR a 10% lifting charge on top of the exchange rate.
    Thank you very much in advance for your time,

  2. Hi, I have a question about multi lingual comments in woocommerce

    When i’m on the dutch version of the website I can’t see the english reviews. Is there a way to fix this with some code? My client really wants this to get fixed and I saw you guys get this request a lot.

    Thanks in advance.

    With kind regards,
    Jorrit

    • Hello Alex,
      I’m sorry but we don’t have any free demos/trials for testing. The only way to test WPML with your set of plugins and your theme is to buy it keeping our refund policy in mind. https://wpml.org/purchase/refunds-policy/ It allows you to test WPML for 30 days without any risk. If you are a blogger, you mighht be also interested in our affiliate program. You will see the details in your WPML account.

  3. Hello. The website now has all the pages in English. And the posts are mixed in English and Greek. I understand that I have to set a default language for the plugin to work. That would be English. So I will translate all the pages from English to Greek. The question is about the posts. Some of them are in English and some in Greek. Will I be able to translate the posts that are in Greek to English, since the default language is going to be set to English?

    Thank you in advance.

    • Hello,
      thank you for your interest in WPML. The same rules apply to the posts and pages. If your content is mixed now, it’s just a matter of some extra work to do to sort everything out but it will work. WPML has solutions. For example, you can do this: go to editing your post/page in Greek, use the duplicate button WPML provides and then when you switch the post/page to Greek, press “translate indendependly”.

  4. Hello,
    I’m interested in your plugin for a client website, but I have some questions.

    Is it possible to publish different content on the various languages (e.g. may I publish a post about Lady Gaga on the German language site and a post about politics on the English language site)?

    My client has a wordpress.com business plan. Can he use the plugin for multiples languages or needs he to buy a new business plan for each language?

    • “Is it possible to publish different content on the various languages (e.g. may I publish a post about Lady Gaga on the German language site and a post about politics on the English language site)?”
      Yes, it’s possible. Your posts in different languages don’t need to have their equivalents.

      “My client has a wordpress.com business plan.”
      You would need to ask wordpress.com. From our perspective, it doesn’t matter how many languages you would like to set up, as long as it’s one site, you can use the same WPML license (activation key).

  5. I have inherited a site which I have copied across and deployed, it is a multi-language site. I would like to purchase the licences I need to activate each plugin I have but would like advice on the package I need when I click ” Purchase a subscription or enter an existing site key. ”

    plugins that are currently live and activated are as follows:

    WPML Multilingual CMS
    WPML Sticky Links
    WPML String Translation
    WPML Translation Management
    Gravity Forms Multilingual

    To be fair, we need the multi-site element ( so can switch to spanish and english) but in terms of the translation, we have a number of Spanish writers and we prefer to write our own spanish content.

    Could you please advise?

    Thankyou.
    Paul

  6. I am using listing themes (classiads pro themes from designinvento) and it work nicely with wpml.

    only these thing occur

    Language switcher in listing single post link does not match with each other (english – myanmar).

    But it works nicely on other pages such as posts, pages.

    thanks in advance and best regards,
    Arker Phyo

  7. Hello,

    I have paid your package of 79 USD yesterday, I received the confirmation email from Paypal but have not received anything form WPML – no access, no email! What should I do to use my purchased license? Thank you!

    • It is machine translation provided by Microsoft (Azure’s MT engine), there are many sites with reviews about its accuracy. I cannot share the number of the sites our customers are using those machine translations.

  8. Hi I now have a Multilingual CMS account for 3 websites. I have to renew it, can I change it into an Agency account for the update price?… 119 dollar?

    Marja van Putten

    • Hello,
      Please log into your WPML account and check what option you have available. You might have to review first to see the upgrade option. But even in this case, our system will calculate the difference in price between those two packages.

  9. Hi Thanks for your reply
    But where can I see the options?
    And do I understand it right that your answer to my questioon:
    I have to renew it, can I change it into an Agency account for the update price?… 119 dollar?

    is YES?
    regards Marja

    • You will see options available for you in your WPML account. After logging in. Can’t you see anything? From what I can see you don’t have any active subscriptions at the moment so you might not see the discounts and you would need to buy again for $79 and then upgrade (in this case our system will calculate a difference, so it would be something around $80 ($159 – $79) for the upgrade). In other words, the reason why you cannot upgrade for $119 but for the full price is that your account has already expired. But let me check your case with my team. I’ll keep you posted. In the meantime, you can log in and check what option our system offers to you.

  10. Hello please i am intrested to buy the plugin for a client but i want to test it 1st. is it possible? where can i download the demo version?

    • Hello!
      If you don’t renew your account you will lose access to updates and support but you can keep using the files you have installed on your site. The translation will not stop working.

    • Hello Nancy,
      this theme hasn’t been checked by our Compatibility Team so it’s hard to say. I didn’t find any information about how it works with WPML. If those extra options have been coded according to WordPress standards those items should be translatable with WPML but the only way to find out is to check it out. You can buy the Multilingual CMS package and test it yourself. Our refund policy allows you to test WPML for 30 days and you can even ask technical questions on our support forum during that trial.

    • Hello,
      we are not integrated with this page builder. Here you will see a list of page builders that are integrated with WPML. Other pages builders can also work but you will need to recreate the layout for every language from scratch.

  11. I’m thinking about buying the agency version for an agency I work with.
    I have a question.
    If, for some reasons, the renewal is not payied, will the plugin stop to work or it’s just about the updates?

    • Hello Paolo,
      If you do not pay for the renewal you will lose access to updates and support but you can keep using the files you have installed on your site.

      Kind regards,

    • 你好,
      谢谢你的惠顾。 我看到您的付款被PayPal暂停了。 一旦他们释放它,该帐户将被激活以访问下载。

      亲切的问候,

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