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Hi – what currency are your prices in? US$?
Yes, we sell in US dollars.
Hello, I would like to snap – and I would like a refund money
Anna, please use this form: https://wpml.org/purchase/refunds/
We’re wanting to list your services on our directory for free (normally paid) however we’re unable to find our page on yours ?
Australia’s Business Directory
It must have been a mistake or I don’t understand your question.
I am working on a staging environment and wanted to know if I could install the plug-in here and then deploy it to the actual domain.
Also I wanted to know how much time does the plug-in takes to complete the translation of the website?
yes, you can install WPML plugins both on your staging environment and then in production. If you want to use machine translations, completing translations will be fast, you just need to “send” your pages to our ATE editor and click a button to apply machine translations. But you need to register first. More about using ATE https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/
Similar question: we have a dev/staging/prod environment setup and don’t want to use up all of our 3 site licenses as there’s only 1 production site. Can we use production key on the other environments?
No, you cannot use the same key on more than one site. After finishing your work on the staging environment, you can unregister the site, delete the key and generate a new one in its place. It won’t affect the staging site but you won’t be able to receive plugin updates for it.
Thanks Agnes for the fast reply. That is disappointing, as we work in an agile environment and will be constantly updating all 3 environments. It’s not really an option for us to be frequently registering and unregistering the different environments. Please reconsider this in future.
In the meantime, can I upgrade my account from CMS to Agency and pay the difference rather than take a full new Agency plan?
Yes, we have plans to reconsider this in the future. Yes, you can upgrade from CMS to Agency and pay the difference.
Thank you Agnes! Can you arrange that for me? I’m not sure how to go about the upgrade without following the regular purchase process.
Please log in to your WPML account and you should see an option to upgrade.
We would like to cancel our renewal, as we do not currently need it. According to the information on your pricing page, we will still be able to use the plug-in and everything will continue to work on the website. However, we will not be able to download updates or register or re-register sites. Is this correct?
Is it possible to later reactivate the account, should we need it?
Yes, that’s correct. Nothing will stop working except the fact that you won’t receive updates. Yes, you can reactivate your subscription later.
I’m using the WPML Multilingual CMS 4.3.4 plugin for my site and I want to upgrade to the newest version but I get this message: “You must have a valid subscription in order to get upgrades or support for this plugin”.
Does that mean I have to buy the plugin again or just renew my support?
I don’t know my WPML account so I can see if I have a valid key.
I haven’t found any user with the email you used for posting this comment so it means that you don’t have any active account in our system yet. So you would need to buy WPML anew, register your site, and then you will be able to update your plugins.
Does this mean that I have to delete the old plugin and reinstall the new one that i’ll buy?
Because I already have a lot of languages and content on the site, and recreating everything is not an option?
Is it possible to buy it again and have all the settings as they are now?
You need to update the plugin (updating any WordPress plugin replaces the previous version with the new one), but you won’t lose your existing content and your translations.
Hi, I´ve just bought a 5 dolars credit and the automathic translation isn´t working.
Can you please take a look, what is the problem?
Thank you very much!
Yes, we can have a look but you need to open a ticket n our support forum. https://wpml.org/forums/forum/english-support/
Pre-sale question: Is this theme even possible to make WPML multilingual compatible? Multilingual meaning to have language selector in frontend. https://themeforest.net/item/mylisting-directory-listing-wordpress-theme/20593226
Can you check it, scan it and/or confirm the compatibility. Developers said that they are not planning this, so i’m considering to do it my self.
Thank you so very much.
I didn’t find this theme on our list of themes compatible with WPML: https://wpml.org/theme/ so you can consider it not compatible.
Hello, can your support agent contact me by e-mail please? I want to purchase your product, but have few questions.
Hello, it’s not possible, I’m sorry. The only way to ask pre-sales questions is to ask them here or via our Facebook page.
Can any support agent contact me by mail please? i want to purchase your product, but i have few question.
Can I buy a new instance of WPML for my second blog if I do not want to renew the licence for my first blog? When I go to the “purchase process” section of the WPML website, I am given only one option – to renew the previously purchased licence only. Do I get it right that I need to register under another name or using a different email address to purchase a second basic licence? I would appreciate a prompt response.
You cannot have two different kinds of packages (Blog and CMS) under the same mail. If that’s your goal, yes, you need to register under another email.
we’re going to buy the 79$ plan.
Is it possible to buy more years since now? We’d like to be able to buy 2, 3, or 4 years (paying, of course, activation + renewals all in once).
Hello, it’s not possible to pay in advance for more than 1 year. But if you leave enough money on the account associated with your card and if you don’t cancel your subscription in the meantime, it will auto-renew automatically after the first year (the renewal price is lower).
Hi! I would like to purchase wplm but is there a way to pay with card instead of paypal? Thanks!
Yes, there is. Please choose Stripe (Use a different payment processor) and then you will be able to enter your card number
I have 4 websites.. can you offer me a price for 4 websites only please?
Hello Damian, I’m sorry but we cannot. You can buy the CMS package and upgrade to the Agency later (for the difference in purchase price).
Hello, we have found WPML installed on our client’s site, but the client does not seem to have details of their WPML account: would it possible to find out whether they do indeed have an account with you and in that case reactivate the subscription?
The site address is the one provided.
if their site is registered, we can track it down. Please go to Plugins -> Add new -> Commercial tab and check if the site is registered. If it is, send me the URL and I will find the user in our system. If you cannot see the Commercial tab at all, it means, it’s not registered and I cannot do much. They can also try to reset their password: https://wpml.org/account/lost-my-password-reset/
thanks for getting back.
I do see the Commercial tab, but the WPML sync button just says “Register WPML”.
Now, it may be that whoever built their site just installed a copy of WPML for them and left it at that, or they indeed purchased a license and didn’t complete the syncing process. In any case, I’m not able to find the URL you ask for.
Don’t you have a way to find in your records if the client has a purchase history? They’d have used an email ending with the provided domain, the company name is the same as the domain name before the extension, the domain extension is the country they are based in.
Thanks for any help
If their site is not registered, their subscription might have expired anyway. I don’t know if we are able to run a query with a substring. This is not our standard routine and I would need to arrange it with our admins and I cannot promise when they can do this. But you would need to share the domain with me. We can easily check the client’s purchase history once we know their full email. You can send us the email via this form: https://wpml.org/home/contact-us/contact-form/
Ok, will do.
Running a query on a substring is very expensive (resource-wise) and there is a slim chance we can do this. But we can check a client’s purchase history once we know his/her email address. If you can share this email with us, please use the form I mentioned, and the person who receives the form will be able to do it and check if their WPML account is still active. Thank you.
I just subscribed and it didn’t work for me. I want to cancel my subscription and get a refund. I send an e-mail but no answers. Please reply.
I will let the person handling refunds double-check.
I plan to use WPML on a multisite setup with a root domain + 3 sub-sites. The WPML will be used on the sub-sites. Which license should I buy? Would the Multilingual CMS be OK?
yes, the CMS package will be okay. You need one key per WordPress install. Your subsites are part of a WordPress Multisite, you need just one key. If these are three separate WordPresses, you will need to use 3 keys.
Hi, I wanted to buy credits for automatic translation.
I would need to translate an e-commerce, after translating is it possible to lower the monthly charge?
If I stop paying for the subscription, will the translations remain stored in the site’s memory or are they deleted?
Thank you for using WPML.
it possible to lower the monthly charge
No, we cannot lower the monthly charge but you can choose one of the three services we offer: Microsoft Azure = 1 credit/word, Google Translate = 2 credits/word, DeepL = 3 credits/word
So if DeepL is too expensive, you can consider Google Translate or Microsoft Azure which is the cheapest.
Yes, the translations remain stored in the site’s memory.
Salve sto gestendo un sito aziendale sul quale è gia attivo Wpml vorrei prendere una versione pro non so se il sito lo aveva gia in ogni caso All one seo e la versione wp non sono mai stati aggiornati posso fare upgrade ugualmente o va in conflitto? con versione vecchie del 2017?
Hello, WPML works fine with the recent WordPress version and it also works fine with the All in one SEO plugin. You would need to update WordPress first and then other plugins. But if you use very old versions, you need to do it carefully. The best would be to do it on a copy to see if there are no issues or if you don’t cannot use a copy you should put your site under maintenance mode. In case of any issues, open a ticket on our support forum.
yes i want open a ticket before buy premium
I’m sorry but that’s impossible. Only paying clients can use our support forum. But we offer a 30-day refund for everyone who buys WPML. You can do the following: buy WPML, open a ticket on our support forum, check anything you need, and if it turns out that you are not 100% convinced that WPML is for you or it doesn’t work as you would expect, please request a refund.
what will happen if I don’t renew the License. do I lose the translatio
Hi, no, you won’t lose your translations. An active subscription is required for receiving new updates and getting access to our support forum.
Currently WPML has a jQuery dependency due to jquery-cookie.
As jQuery cookie has been deprecated and moved to https://github.com/js-cookie/js-cookie some years ago I think WPML should also switch to this dependency and remove jQuery as a dependency.
let me share your note with our WPML developers and get back to you. Thank you.
Our lead developer says that what you are requesting is already part of the work they are doing (will be ready for the next major WPML release) and we also have plans to reduce the number of resources loaded on the front-end coming from various JS scripts.
That sounds great. Thanks for your response!
We have a client who is building their website on WordPress and WooCommerce and we were hired for the translation of their website. We are using Smartcat and Smartcat told me, that there is a WPML connector for WordPress (we have already worked with it and it works, so no issue/question here) and that it potentially could also work with WooCommerce. Could you please confirm that our client would be able to send us translation projects from WooCommerce via the WPML plugin to Smartcat? If so, could you please send me an explanation on how to do this?
Thank you in advance,
Smartcat is one of the translation services we are integrated with. https://wpml.org/translation-service/smartcat/
When you install the WPML Translation Management plugin (it’s available in the CMS package) you can send your posts, pages, product to this service directly from your WordPress. Please check the page I’m sharing to see detailed instructions. If you get stuck our feel free to ask for help on our support forum.
Thank you very much for your quick help Agnes.
The main question is: does this also work with WooCommerce?
Yes, it does. Here’s a screenshot from a random user: https://wpml.org/wp-content/uploads/2020/05/6097423-tot_1.png
I want to know what is included in the package? is WPML Woocommerce and import also included? please provide the list
Hello, both WooCommerce Multilingual and WP All Import Multilingual plugins are included in the CMS/Agency packages.
I have a website that has approx. 60,000 words and we are looking to translate this automatically into 3 languages.
I understand the automatic translate service is a pay monthly basis for the pages translated, per language. What I need to know is, do I then ‘own’ these translations? Meaning I will not be charged the following month for the same pages? (providing no edits have been made).
Basically I am wondering if (in theory) I could translate the entire website in the first month, using Google Translate (2 credits per word), into three languages. It would be:
60,000 words x 2 credits x 3 languages = 360,000 units
This would put me in the:
‘Up to 500,000 credits for $72’ bracket
The following month, if I make no new pages, no edits on pages, will I be charged when people visit the site and translate?
Thank you. I hope that makes sense.
yes, if you make no edits on translated pages, no additional credits will be used. The translated content is saved for good so it doesn’t affect the number of visits. In other words, you pay only for new phrases/content or updates.
We plan to migrate our website to a WordPress on another server. We want to use WPML and then buy it. Unfortunately, we do not have any credit card or paypal account, so is that possible to pay you by bank transfer and send you proof of payment ? If the answer is “yes”, can you send me the way to do that ? (Bank account, Communication, …). You can use my e-mail address to send me those informations.
Thanks in advance.
thank you for your interest in WPML. Unfortunately, it’s not possible to buy WPML by paying by a bank transfer. If you don’t want to use a standard credit card you can create a virtual card and use it only for online payments (most banks provide such an option).
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