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39,427 Responses to “Pre-sales Questions”

    • Hello,
      if you didn’t save your plugin on your hard drive or on a website, you cannot access them without an active subscription. But even if you could, it is not safe because WordPress has changed and the old versions might not work with the recent WordPress.

  1. Hello,

    A company purchased our WPML license for us and is now taking it back. We’d like to purchase a new license in-house and replace the license without losing our current translated content on our website.

    What’s the best way to proceed?

    Thanks

    • Hello!

      I’d suggest that you delete the domains you have registered on this first account (The one that will be deactivated) and then create the new account and register the domains again. You can do that from this link: https://wpml.org/account/sites/

      As a next step, go to Plugins > Add new > Commercial, and deregister the site since it will have the “old” license. then register it again using this method: https://wpml.org/faq/install-wpml/#register

      That’s it! you will not lose any translations or anything since all the translations made have and will always belong to the site.

  2. Dear Support I need a help.

    I am using elementor and when adding images in the page , and try translate in other languge (using Classin editor) it’s not working .

    Can you help me understend what I doing wrong.

    Thank you

    • Hello,
      this is a section when we answer pre-sales questions. To get technical help please use our support forum: https://wpml.org/forums/forum/english-support/ To get your reply faster please provide as much information as possible (to avoid extra interactions until the supporters has all the details they need to continue). In this case, please specify what exactly you do and what you mean that it’s not working. Thank you.

  3. Hello to you,

    I represent the person who takes care of the website as a webmaster for a non-profit organization: https://lrcr.qc.ca.

    We would like to use your WordPress plugin “WPML” paid version at a reduced price if this is possible for you for our non-profit organization?

    Is it possible to help us please? I can leave you with the necessary proof that we are indeed a non-profit organization.

    Let us know and thank you very much.

    Yours truly

  4. I want to use this plugin for my multilanguage website. I use a pop-up on my website made with Elementor Pro to collect emails for my newsletter. I have a multilanguage newsletter so the important part is that a user can sign up in a form of their language and that this user will be placed in the right audience group.

    I know there are multiple ways of doing this with popup conditions. Does this plugin make separate pages in the backend in which I can place separate tags? So I have an English version with the tag “ENG” and a Spanish version with the tag “ESP”? So I can set the right popup conditions so the Spanish popup with the Spanish linked signup form is only shown on the Spanish pages. To make sure that when a user chooses his language everything works together as it should.

    Thank you.

    • Hello,
      First, let me explain how WPML works by default and then what options you have to display different content for the same page but for each language.

      When you translate a page, WPML creates a new (separate) page in a specific language. For example, About our company becomes “Sobre nuestra compañía” in Spanish (with the sobre- nuestra-compania slug in the Spanish URL). Now, when you open the Spanish page for editing it will open not in the Elementor but in our special translation editor where you can only translate strings (texts) coming from your page. It means, that you can only change the texts but you cannot replace other elements. But there are workarounds for this. For example, you can tell WPML that you want to translate a specific page independently. And then you can change whatever you want. I hope that helps.

  5. I want to use this plugin for my multilanguage website. I use a pop-up on my website made with Elementor Pro to collect emails for my newsletter. I have a multilanguage newsletter so the important part is that a user can sign up in a form of their language and that this user will be placed in the right audience group.

    I know there are multiple ways of doing this with popup conditions. Does this plugin make separate pages in the backend in which I can place separate tags? So I have an English version with the tag “ENG” and a Spanish version with the tag “ESP”? So I can set the right popup conditions so the Spanish popup with the Spanish linked signup form is only shown on the Spanish pages. To make sure that when a user chooses his language everything works as it should.

  6. Hello,
    I’m a toolset user.
    I want to create a site for the Southeast Asian region.
    I would like to pay attention to the following points as a countermeasure against seo.

    1.ccTLD (domain) → gTLD (.com or .net)
    2. International targeting designation in Search Console → Vietnam, Malaysia, Indonesia, Australia
    3. hreflang statement → gTLD, so do not set
    4. Server location → Scheduled in Japan
    5. Other information → Use default Japanese for phone numbers, addresses, languages, etc.

    Question 1
    I’m reading the site content of WPML.
    When using WPML, I think I don’t have to worry about the above five, is that wrong?
    Question 2
    With WPML, I can leave the general default language (Japanese) to machine translation without any problems.
    Question 3
    With WPML, I prefer to manually translate only special languages ​​(products, merchandise, etc.) or ask a professional translator (for a fee).

    Thank you for your response.

    Regards,

    Yoshihiko

    • Hello,
      WPML allows you to assign a separate domain per language but some extra work on your server is required:https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
      hreflang tags are created automatically for each of your languages – to see some examples check the HTML source of this very page (wpml.org) or one of its subpages: https://wpml.org/de/purchase/ruckerstattung/
      It doesn’t matter where your server is located.
      I’m not sure what you mean by using Japanese for phone numbers, addresses, languages, etc. Please elaborate.

      Question 2
      With WPML, I can leave the general default language (Japanese) to machine translation without any problems.

      Yes, you can but you can also edit automatic translations if needed.

      Question 3
      With WPML, I prefer to manually translate only special languages ​​(products, merchandise, etc.) or ask a professional translator (for a fee).

      Yes, you can choose the “Translate some” option when setting up WPML which means that you can choose what to translate automatically and what manually. You can even mix automatic and manual translations on the same page.

  7. Thank you Agnes,

    We talked about the option to tell WPML to translate a page independently. Is this something that we can do within the plugin or does this has to be done by a moderator from your end? To explain more I’m working for a magazine website. Creating around 4 articles a week and having always around 250 articles online. All of this needs to be multi-language and need to have different popups, offers and language-specific opt-ins > they go directly inside language groups. because of our multi-language newsletter. So all of these pages need to be translated manually and get the right tags. I guess then all of them need to be translated independlety. How will this look like in the backend? And what does it mean for the backend structure, (to see easily what has to be translated and is translated already)?

    Thank you.

    • If you are open to manual translations, duplicating a page/post and then translating it independently (without using our so-called Advanced Translation Editor) seems to be the best good option. Please note that the drawback of independent translation for content-rich pages is that if you update the original layout you need to do the same change in your translation (for each language). You ask how this will in the backend. You will have multiple copies on the same page/post, each in a different language. The same for the front-end. Yes, if you update the original content it will be indicated with a special icon that the other pages need to be updated.

    • It turns out that Elementor popups can be translated the same way we translate pages and posts you can try both ways. Our WPML supporters just confirmed that.

  8. Hi there

    Can we upgrade our package by paying the difference? For example, we buy the 39USD package and then upgrade it to the 99USD by paying 60USD?

    Do you accept payments through debit cards from Turkey?

    Thanks,

    Ben

    • Hello Ben, yes, you can, but please note that the $39-package has many limitations. We access payments via credit cars but you need to choose “Use a different payment processor” on your checkout.

  9. Hi there,
    I like to translate my website. I will need 1’110’000 credits for the translation of the whole page (370’000 words with deepl). How can I solve this? I just saw the limit for monthly translations is 500’000 credits. Do I need to buy 3x 200’000 credits for 180$ additionally or is there a better way?
    Thanks for your reply Pascal

    • Hello there,
      Yes, that would be the fastest way to get all the credits you need. Otherwise, you can contact us in our support forum and we can increase your monthly limit credit.
      Regards

  10. Dear Agnes Bury,

    Thank you for your reply yesterday.
    My question was ambiguous, so I’ll sort it out and ask again.
    Please give me an answer.

    Please tell me about multilingual SEO using WPML.
    1. Build a website with WordPress, Toolset, WPML, Japanese, Astra (thema).
    2. I want to send information to Vietnam (Vietnamese), Thailand (Thai), Malaysia (Malay), Indonesia (Indonesian).

    I am thinking of SEO for a multilingual site that meets the above conditions, so I would like to ask for advice.
    Following Google’s rules, I’ll remember to make the following settings:
    “GTLD (com,net) + GoogleSearchConsole (International Targeting) ”

    Question 1.
    I make heavy use of custom fields, categories and taxonomies in Toolset. The user transitions to many pages.
    Is the URL (tags, categories, etc.) at that time displayed in the translation language?
    Question 2.
    If the above site transitions in the translation language, I think that the seo plugin should be set in Japanese, isn’t it a mistake?
    Question 3.
    The site menu needs to be translated into the target language in advance in WPML, right?

    Regards,

    Yoshihiko,

  11. Hi, I have a website with an old version of WPML (paid license which I dont manage and dont have access to). I have created a staging website to update wordpress, php and plugins and when I came to WPML, I noticed that the WooCommerce Multilingual shows a warning message: “WPML is not set up” screenshot. I want to know how to proceed because I wouldnt want to pay for a second license yet.

    • Hello Jacobo,
      According to your screenshot, your WPML is not installed but we would need to investigate further. Unfortunately, this is not a technical support so we don’t have the right tools to help you. We have to kindly ask you to contact the license owner and open a ticket in our support forum.
      Regards

  12. Hi WPML team,

    I cant see my previous message in the thread so I will duplicate it here.

    I am updating a wordpress for a client (php, plugins, etc) whi has a paid license of WPML and translations. I have created a staging environment under the same domain which now works by changing the hosts file. When it came to updating WPML, I see an error in the WooCommerce Multilingual screenshot. I would want to fix this so my staging website is working properly before unregistering the production website and registering this one. How can I do this please?

    Best regards,
    Jacobo

    • Hello Jacobo,
      According to your screenshot, your WPML is not installed but we would need to investigate further. Unfortunately, this is not a technical support so we don’t have the right tools to help you. We have to kindly ask you to contact the license owner and open a ticket in our support forum.
      Regards

    • Hello Georgios,
      We don’t have lifetime licenses. However, you can buy our WPML and cancel the renewal, in that way you won’t have access anymore to updates or support.
      Regards

  13. Please I need your help, I am Jael and the technical support of my digital agency (walkerbrand) and yesterday we had 2 payments by paypal (contabilidad@walkerbrand.com) with you, but we aren’t working with you any web site, I would like to know if you can refound the payment to my paypal, and block it because they ware not authorized

  14. Dear support,

    we wont use your plugin for a while we had an one year subscription, when we order it, it shows arround 70$ of renewal, but after I login I saw I need to buy it again in full price. Can I anything to do with it, or it is fixed price?

    Thank you a lot.

    • Hello Mario,
      the discount we offer is for users who renew their subscription immediately after their previous subscription year ends. We also send two reminders. I can see that your subscription expired in August and this is why you need to buy it again paying the full price.

  15. My woocommerce is v5.9.0
    I have the following installed.
    Now I have issue causing by WPML String Translation size which cause the site down.
    Temporarily I disable all WPML plugins.
    What will be the right upgrade procedure? Which license I should purchase? Will it resolve the issue?
    I plan to update woocommerce to the newest also.
    Thanks,

    WooCommerce Multilingual Version 4.12.1
    WPML Media Translation 2.5.1
    WPML Multilingual CMS WPML 4.2.5
    WPML String Translation 2.10.3
    WPML Translation Management 2.8.4

    • Hello Mike, we don’t have any lifetime offers. Please note that renewals are not mandatory and you can still use WPML plugins if you cancel your WPML subscription.

  16. My status in Hold. When I try to click on pay now (119 $ for WPML Multilingual Agency) the site redirect on purchase page

  17. 다국어 블로그($39)를 구매하여 “신규사이트”에 활용하려 합니다.
    1년뒤에 연간 계정갱신($29)을 하지 않으면, “신규사이트”에 활용한 wpml이 사라지는 건가요? 아니면 유지되나요?

    • 안녕하세요, WPML은 구독을 갱신하지 않아도 계속 작동합니다. CMS 패키지 대신 블로그 패키지를 선호하는 이유를 알려주시겠습니까? 이 두 패키지는 많이 다르며 몇 가지 중요한 기능을 놓칠 수 있습니다. 나는 당신의 필요를 더 잘 이해하려고 노력하고 있습니다. 매우 감사합니다.

    • Hello,
      you can check the themes and plugins compatible with WPML here:
      https://wpml.org/theme/
      https://wpml.org/plugin/
      Please note that if your theme/plugin is not on these lists, it doesn’t mean it won’t work with WPML. It only means that it wasn’t tested by our team.
      We don’t have an official demo but maybe please let me know what exactly you would like to check on such a demo and I can think what we can do for you.

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