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36,949 Responses to “Pre-sales Questions”

  1. Dear,
    I am new with multi-language, i use wordpress and elementor

    But my site doesn’t have text.. is basically only flyers.. my question, how is going to work, for each page there are 2 versions, where i can change each flyer?

    Very Best

    • Hello Jose,
      what are flyers? Images? Yes, WPML allows you to translate images too, meaning you can use a different version of an image per language.

  2. Hello, can your plugin be used to permanently translate an entire site? (Not multilingual).

    We’ve set up a new site on a new domain and a diffrent name then the original page. And would like to translate the entire site to english permanently. Can the plugin be used for this?

    • Hello Jonathan,
      WPML requires at least two languages installed to work correctly. When you install WPML, you should add the default language of the site and English, then you can translate your entire site to English. Finally, you have to set English as your default language and hide your default language, however you shouldn’t deactivate it.
      Regards

  3. I would like to know how I can remove the automatic renewal option and remove my credit card or any payment data.

    • Hello,
      if you want to cancel your Pay-as-you-go account (for translation credits), you need to go to your WordPress site, WPML > Translation Management > Automatic Translation > Settings and cancel it from there. If you want to remove your WPML subscription (for the plugin), you need to log into your WPML account and you will find the opinion there.

  4. Hi,

    My site’s default language is English (mysite.com). I plan to translate it to Spanish (mysite.es).

    My English site uses lots of manual internal links in posts/pages/products. For example, here is a manual link to one of the landing pages: How to choose packaing However the Spanish version of the landing page will have a different URL: /cómo-elegir-el-embalaje/

    Will WPML automatically replace the manual links for me? If so where can I learn more details on how link replacement works?

    Thank you
    Shawn

    • Hello Shawn,
      thank you for your interest in WPML.
      Yes, WPML can detect internal links and will replace them automatically to point to the translated version. When you use the “Translate everything” mode that translates your whole site automatically replacing links will be done automatically. If you plan to open each page and then click the “Translate automatically” button for each, you might need to do some extra work to manually approve some links (apply the so-called markers).

      I don’t know much about the nature of these links. Whether these are normal links (href tags in HTML terms) or buttons, whether you use Elementor or other page builders. depending on the case, some extra manual work might be needed but if you have a page/post using WordPress blocks, these internal links will be handled automatically.

    • Hello,
      yes, you can. Technically you will need 3 plugins from WPML to set up a multilingual and multi-currency website with WPML
      – WPML core plugin
      – WooCommerce Multilingual plugin
      – String translations plugin (to translate some extra texts from WooCommerce such as email notifications)
      but all three are available in the Multilingual CMS package.

  5. Hello my account has expired. I’d like to make my client pay this time but I can’t because my account has expired. Does my client need to create a new WPML account?

  6. But, he isn’t a web agency, with type of account should he buy? 99/year is the only price you have?

  7. My website is setup to receive land/houses for rent/sale from users and then to display them on a map. I would like to confirm that the users will be able to submit data from the website forms I’m using with the HOUZEZ theme.

    When my users submit data from the website forms, when will it be translated into english? Will there original text the user submits be stored as well?

    • Hello,
      WPML is compatible with this theme but there is one known issue you need to be aware of: your site’s primary language needs to be English. Otherwise, you will get into issues and you can read more about it here: https://wpml.org/errata/houzez-theme-translations-revert-when-the-default-language-is-not-english/

      WPML works in two modes:
      1. Translate everything – that translates content as soon as new posts/pages appear.
      2. Translate some – you need to select which pages to translate (but here you can also apply manual translations).

      The first option might not work with forms from specific themes. I’m gonna check it out with our Compatibility Team. If they confirm that it doesn’t work with forms, you would need to manually select the forms on your backend and apply translations.

      But yes, in either case, WPML stores both the original text and the translation.

  8. Hello we have a site from developer and we need to make some changes so we made a copy of the site – but the licence there is not working, could you help somehow, can we get the licence that is registred on the site ?

    • Hello, only the person who bought WPML can register the site. You need to ask the developer to register your new domain. He needs to do it on his WPML account and then you take the registration key and you log into your WordPress site, go to Plugins > Add new > Comercial tab and then paste the key. Or you can buy WPML for yourself and then you don’t need the developer’s help.

  9. We are looking into solutions to have two or three languages for each country. We are interested to build a country switcher that shows just a part of the languages with custom content to that country.

    For example, if a user comes from Belgium and he picks Belgium as a country, he gets content about Belgium in either French, German or Dutch.

    Question 1: How can we have several languages per country?
    Question 2: Do we need additional tools to do this besides the ones provided by you?
    Question 3: Can you recommend a developer/company that can help us with this feature? I must state that I have checked the list of developers provided by your website and none have in their portfolio a website with a similar feature.

    Thank you

  10. Hello dear wpml team
    Is there a discount at the end of this month or at the beginning of the next month?
    I would appreciate if you inform me about this subject, good translations

    • Hello,
      we don’t offer any discounts for buying WPML plugins. If you use translation credits and have the so-called “pay-as-you-go” account you will get 2000 credits for free each month.

  11. Hi.

    I’m planning to buy this 99$ version.
    What is the meaning/difference of these 3 production and 9 development sites?
    And is this 99$ on time cost or is it meant to be renewed once a year in order to keep using the plugin.

    Thank you.

    • >What is the meaning/difference of these 3 production and 9 development sites?
      On development sites, you will have a banner on the admin telling you it’s a development site. It prevents using WPML on more than 3 production sites for your clients (for which you should buy the Agency version)
      >And is this 99$ on time cost or is it meant to be renewed once a year in order to keep using the plugin.
      You can renew your subscription after the first year and we will give you a discount. Renewals are optional and needed only for updates.

  12. I odered a product, but when i want to pay, i’m redirected to paypal. The login page from Paypal is hanging then. So i can not pay.

    • Hello T,
      You are welcome to pay with your credit card directly by selecting Alternative payment processor during checkout.
      About the PayPal login page, if you still want to use PayPal, can you please try clearing your cache or from a different browser?

      Let me know how it goes.

  13. What happens when I have already translated my site and insert new content and click “translate all” again, is only the new content translated or the whole site translated again?

    • Hello,
      basically, there is no “translate all” button so I’m not sure if you are referring to something specific in WPML or you have a general question because you would like to understand your options. WPML can work in two modes: 1) Translate everything 2) Translate some. If you have the first option turned on, whenever you add new content it gets translated automatically the moment you add it. If you make edits to existing content, the existing translations of this page/post are being translated again but only the parts that you have just updated in your original language. If you have the “Translate some” option turned on nothing happens automatically but you can still apply machine translations. If you switch from option #2 (Translate some) to option #1 (Translate everything) WPML will ask you if you want to automatically translate all of your existing content or only new content. Even if you select automatically translate all of your existing content only untranslated pieces of your content will be translated. In other words, if something has been translated, it’s saved for good (both in your WordPress database and in WPML’s so-called translation memory so that you don’t waste translation credits to translate the same stuff again). I hope it helps but if you need further help to understand your options and possibilities, please let me know and I will explain.

  14. Hi, just to clarify, our website has around 65,000 words over 100 pages and would need 4 additional languages, would i buy credits to do the automatic translation (around $350) and buy the plugin ($99) and that would be the total cost?

    Thanks

    Derek

    • Hello Derek,
      if your site has around 65,000 words and you would like to translate your website to 4 additional languages you will pay:
      1) $126.00 (Microsoft)
      2) $218.00 (Google Translate)
      3) $296.00 (DeepL)
      for the translation credits (according to our calculator). Please note that in practice you will pay less because when you buy WPML, you will get 90 000 credits for free, and also when signing up for Pay-as-you-go (to use credits) you are getting 2000 credits for free each month. Besides, WPML uses the so-called translation memory which means that if a given phrase has been translated once the translation saved in the memory will be used for the next occurrences of this phrase and translation credits won’t be used again.

      Buy yes, your total cost would be the cost of the WPML subscription (needed to use WPML plugins) plus the cost of translation credits.

    • Hello, yes, you can. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.

  15. Hi!

    I need to translate my website from BG to EN. I tried a product of your competition which did the job with literally one-click, however I find it too expensive and need an alternative. Your product came in highly recommended. I do have a couple of questions though.

    1. I read over the web that I don’t have an easy default language switcher with WPML. Rather, I have to set it up by myself either as a shortcode or directly into my HTML/PHP. Is this true?

    2. Regarding machine translations – Ideally I would like to enable the plugin and get my website translated automatically, after that I only want to review the translations and make edits wherever necessary. I have three questions coming from this:

    2.1 Is it possible to one-click translate my entire website? I saw you have machine translate, but I want to confirm.
    2.2 Do I have an easy-to-use intuitive dashboard through which I can review the translations and make changes on the fly?
    2.3 Will the plugin automatically create a /en subsite translated into EN and will I have to do additional things to ensure it’s SEO friendly (granted that my main website has a relatively good SEO)?

    3. I am looking into the middle plan. Can you clarify the 90,000 credits? If I am translating into one single language only, how many words are covered by the 90,000 credits? My site should have around 50,000 words I think.

    Thank you for looking into my questions.

    • Hello Svetoslav,
      thank you for your interest in WPML. Yes, WPML is much cheaper than Weglot when it comes to translating your content. Moreover, we allow you to choose the translation engine (Microsoft’s Azure, Google Translate or DeepL) and this way further control the costs of your translation. Besides, ones translated, your translations are saved in your WordPress database and you can keep them even if you cancel your WPML subscription

      To answer your questions:
      1. You can insert the language switcher easily through our GUI (no need to use HTML/PHP or even shortcodes). You go to WPML > languages and there you will have a bunch of option where you can inster your language switcher (to you menu, sidebar, footer etc…) Can I ask what made you think that this is not possible? Maybe we need to imorvide our documentation to make it clear and not to confuse our users.
      2.1 Yes, we provide the Translate everything option – please check this screenshot: https://cdn.wpml.org/wp-content/uploads/2021/09/wpml-translation-mode-settings-translate-everything.png. You can choose this option immediately in the wizard when setting up WPML or you can switch to it later. This option will translate your pages, posts, posts based on the so-called custom post types (if you have such), categories, menus. There might be some texts on your site that will need to be manually translated (especially content coming from some plugins or non-strandard options from your theme).
      2.2 When selecting the above-mentioned Translate everything mode you can see two review-related suboptions (please check my screenshot again). If you select any of these review options and visit your translation queue you will see all your translations marked as awaiting review. It will allow you to review the translation and make edits where needed. I’m not sure what you mean by making changes on the fly.
      2.3 By default, WPML creates URLs for the translated page based on the title of the page/post. If you use SEO plugins you can further control SEO meta tags. In addition, WPML automatically adds all needed language information to the HTML source of your pages – the ones SEO bots need to optimize your pages.
      3. This calculator will help: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
      To translate 50,000 words to one language you need 100 000 credits if you use the Google Translate engine (which is the default one in WPML). This means, that given the 90 000 credits you are getting when buying WPML, you can translate your site almost for free.

  16. Hi, I’m intrested in the 99$ pack
    am I going to be able to install it unlimited time after 1 year or should I renew to do that?

    • Hello,
      if you don’t renew your WPML subscription, you can still use WPML plugins (and keep the translations) only on sites that you installed when your WPML subscription was active. To install it on new sites after the first year, you need to renew your WPML subscription (you will get a discount for the next year – account renewals cost 75% of the original price). Please note that the 99$ package allows you to register WPML only on 3 production websites and if you need to install WPML on more websites you need to upgrade it to the Agency plan.

  17. I want to turn the shopping site above into a multilingual site and it looks like your plugin will be most useful. I have three questions before making the decision:
    1) Using Woocommerce as my shopping cart plugin, will I still be able to have one inventory (with the products from the different languages) and one place where orders come in? How does WPML work with woocommerce? I haven’t used your multilingual plugin before. If have a documentation link that would great.
    2) Is it okay to have woocommerce products in some languages and not in others? In the other multilingual plugin I have used that was possible.
    3) the checkout experience and all that is related to woocommerce can that be ‘translated’ too? I will be working with the following languages: English, French, Italian, German and Finnish

    Thanks. Your feedback is much appreciated.

    Nya

  18. Hi I have questions before making the decision below:

    1.With Elementor builder can I use different template per language? For example, EN homepage has contact section and another language shows different section instead of contact section.
    2. If different template per language is possible then when changing design of one language will it synchronize to another language?
    3. Which plan is the best for blog&ecommerce website?

    • Hello Parisa,
      1. Yes, you can use different templates per language. However you would need to use the manual translation as explained here.
      2. If you use the manual translation, the designs should remain independent.
      3. For a WooCommerce site you should need our Multilingual CMS or Agency licenses.
      I hope it helps.

  19. My question is about URLs in countries with different languages, like Catalonia in Spain.
    And some countries with the same language, like french in Belgium.

    In the first case I would like to use /es-es/ or /es/es/ and /es/ca/
    In the second I would use /fr/fr/ and /be/fr/.

    Can I do this with your plugin?

    • Hi valstimir,
      You will need to upgrade to the Agency version. Log in to your account and you will see a link to do it for the difference only.

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