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32,173 Responses to “Pre-sales Questions”
Dear sir madame,
I want to purchase the Multilingual Blog, but now I was wondering if this one will also be able to translate Elementor pages or that this is only possible with the Multilingual CMS.
I have one more question. Is it also possible to put our English version of the website for all English speaking countries (so for instance England, Canada and America), or does this not work for Google and do you have to give all those countries own translations / pages. And do you know what the best practice for this is?
I know that I can purchase agancy licence but I am nt an agency and I just need it for 1 more site. I have 15 sites of my own and for some of them I need english version of it. It is too much for me to pay $69 more for 1 site yearly!
I am afraid we don’t have custom subscriptions. We have the CMS, to register up to 3 sites, or the Agency, for unlimited.
If you need to reguster a forth site, you will have to upgrade to Agency.
Last year i bought WPML Multilingual Agency licence, but not used WPML in any of my site !
Today i received the mail regarding renew the licence.
I don’t want to renew as still i’m not in need to use the plugin.
Will i be able to use my expired licence in next future or will not able to use/activate the plugin ?
Or i will be able to install/activate the plugin with my current licence, but not will receive any updates/support ?
Hello,
if you cancel your subscription now, you will be able to use WPML plugins only on these of your sites that currently use WPML plugins and are registered. This is because the last step of installing WPML requires registering WPML and providing a key. The key can be generated on your WPML account only if your subscription is active. So, even if you download your plugins now, keep them on your local drive and then in the future you will try to install them, you won’t be able to complete the WPML wizard because it will ask you to provide the key.
So if you want to cancel your WPML subscription and still be able to use WPML on your site, please install and register WPML before canceling.
Thanks Agnes for your kind reply !
Ok got it, unfortunately i still no need of this plugin in any of my site.
Means this purchase becomes waste of my money.
No problem, it makes me learn a new lesson (not buy a theme/plugin licence, if not going to use it).
Sure. I don’t know what was your initial reason to buy WPML (and then not to use it) but please note that everyone can request a refund within 30 days after the purchase.
In terms of the plugins, we offer three packages: https://wpml.org/purchase/
Most users buy Multilingual CMS because this package includes Automatic Translation and allows you to translate sites created with popular page builders and plugins.
Hello Stefan,
we don’t have any coupons but you don’t need to translate everything at once. Each month you will get 2000 credits for free and when buying WPML you will get 90 000 credits. So, when installing WPML you can choose the “Translate some” mode and translate only some of your posts.
Hello Giacomo,
I have found the account registered with a different email address than the one you are using in this presales section.
It starts with c.be
Translating summer is not really an option to me. We are talking about 100 block posts over 4000 words translate into 10 languages and updating frequently.
Please continue in email, so I can send you more detailed info.
We need your help in the following case. We plan to launch a WP & WooCommerce based Multivendor Marketplace. As it is planned to be multilingual as well, we need advanced multilingual capabilities too. Our goal is to have a fully multilingual site including the dynamic content as well. It means we have Vendors using different languages and entering content in different languages, and we have Visitors/Members using different languages as well.
Example use cases: I’m an English speaking Vendor and I create my profile, product/service descriptions on the English site entering the content (Item name, descriptions, etc.) in English. When a visitor visits the German version of the site, can read all the static and dynamic content in German regardless which language the content was entered. E.g. product descriptions, reviews written in English or any other supported language can be read in German or Italian, etc. depending on what language the visitor selected.
We believe WPML can provide this capability for us. Is it the case?
Thanks in advance Norbert
I’m not clear about your one of section in purchase page. In your multilingual CMS plan, you describe “3 production, 9 development”. What does it mean, please?
Hello,
This means that you can register up to 3 live sites with WPML and while you are still working on the site and it has not gone public yet, you can also use WPML on the development instances.
You get 3 developemtn keys per each site that will go live.
See here https://wpml.org/faq/install-wpml/#register
Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.
I’m managing the content for an ecommerce store based on a now defunct platform, where the original code has been almost entirely replaced by our own. One remainder is its very 2012 content management system, which consists of a text editor via which HTML is embedded into a landing page template, surrounded by a static header, footer, and sidebars.
It has no quality of life functions at all, and while in theory, we can display everything we want, the look of the page depends on marketing’s webdev skills (hardly any), and maintaining even simple pages properly is time-consuming as we are managing content in 15 languages. I’m looking for a CMS that allows us to build pages in a modern manner (WYSIWYG, drag and drop of elements, responsive previews, field-level translation import ideally from CSV, Deepl integration) which are then embedded automatically into the existing template, basically replacing the text editor mentioned above.
Can we use the WPML interface to create multilanguage pages that are then embedded into the non-static section of the page, but retaining our URL structure etc?
Hello Justin,
WPML is a WordPress plugin which means you would need to migrate your site to WordPress to use WPML.
Yes, WPML is integrated with DeepL.
If you are looking for drag-and-drop features to design your pages, you can use the WordPress block editor or use a plugin, for example, Elementor (one of the most popular plugins for WordPress for designing your layouts). WPML works with both. The most popular eCommerce plugin for WordPress is WooCommerce. Again, WPML works with WooCommerce very well.
WPML also allows you to import posts and translations from CSV files but the most convenient way is to use the Automatic Translation features we provide (as mentioned, we are integrated with DeepL too)
– you can use automatic (machine) translation on individual pages
– you can select multiple pages using the bulk option and translate them automatically at once
– you can also enable the “Translate everything” mode that auto-translates the entire site in one go
Hi there, some days ago I got a message per e-mail that my subscription will be renewed in the next days. I logged in and cancelled subscriptions. I am 95% sure I made everything correctly, however, today my paypal was charged. Now in my account I saw subscription was still active. I now again cancelled. However, the charge has been done. Could you please refund?
Hello Florian,
We are very sorry for this. I just issued you a refund.
I checked your subscription and the renewal was still active, this is why the charge was processed. The subscription was only cancelled today.
In any case, let me know if you need any further help.
I just purchased your $99 package and I gave the wrong email, and now I am locked out of accessing my info
Can you please change my email to [edited] and send me via email my user and password.
Thank you
[sensitive data – edited]
Hello Michael,
I can see that your email is correct. Maybe your issue has been already resolved by my colleague covering the US time zone. If you still cannot log into your WPML account, please use this link to reset your password: https://wpml.org/account/lost-my-password/
I just purchased your $99 package and I gave the wrong email, and now I am locked out of accessing my info
Can you please change my email to [edited] and send me via email my user and password.
Thank you …Thank you
[edited]
Hello Steven,
thank you for your interest in WPML. WPML sets up appropriate hreflang links automatically for all the languages you are adding to WPML. Your case seems to be a challenge because of two reasons:
1. The language you plan to add are both English languages and you will need to add them manually by following these instructions: https://wpml.org/documentation/support/editing-wpmls-languages-table/#adding-your-own-languages-using-wpmls-gui
2. You are mentioning WordPress MU. Do you mean WordPress Multisite? Do you want each of your subsites to represent a separate language? If so, you might need this plugin: https://multilingualpress.org/ instead of WPML which supports such architecture.
I have a question regarding the plugin which is already using in the http://www.orienbites.com . currently we are Revamping the website in another environment. Later , We planned to shift the back to this website. Is there any other way to use the same plugin during the development or else we can use only after shifting the backup into the http://www.orienbites.com website?
Would it be possible to clarify the steps of Auto Translations and Editing Articles.
E.g if I auto translate my article into 5 languages and edit the English article. Will it automatically re-run the translation for all other languages, or is it a manual task?
Hello Ben,
that depends on your setup. Let me explain. First of all, when changes are applied WPML updates only the sentences that have changed and it doesn’t re-run all the translations within the article (this is because WPML uses translation memory and keeps track of what has changed).
When setting up WPML you have two options to choose from:
A) Translate Everything
B) Translate some
When the first (A) is selected, WPML will translate all your content and then, when edits are made (as in your question), it will automatically update the translations of all 5 languages without your manual intervention.
When the second one (B) is selected, you can still use machine translations but you need to go and open each of your translated pages manually and then click the “Translate automatically” button.
Not sure which of these two options you’d like to choose. You can start with B to check how it works and switch to A later. When you switch, WPML will detect all the untranslated pages and will ask you if you want to automatically translate them all.
Translations are saved on your WordPress site which means, you can keep them even if you don’t renew your WPML subscription.
I hope it helps.
Hello,
Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.
Hello,
I’m gonna report your issue to check by our team and investigate why your subscription was updated if you had canceled it. To request a refund, please log into your WPML account and then visit this page: https://wpml.org/purchase/refunds/ – you should see a form to request a refund. I will notify Mercedes to monitor your case to make sure you get your money back. Thank you.
Thanks for your answer regarding our previous question above (comment-5807621). We are pleased to hear that WMPL can cover our high level goals. Before starting with WMPL in details, please help a little more us, and check our Multilingual requirements below. We studied the documentation, but not all aspects were clear and it’s it better to avoid any misunderstandings.
I hope we could describe it clearly and shortly. Please, let us know whether these are supported and highlight the ones aren’t. Once you have any questions let us know.
Thanks a lot in advance, Norbert
Background (I repeat it again to have it here as well):
• WordPress, WooCommerce and WCFM based Multivendor marketplace
• providing activities (=bookable services) as well
• Other plugins are used as well
• Market place must be fully Multilingual (see requirements below)
Multilingual requirements:
1. 3+ languages are used
2. other languages can be added easily later
3. Visitors, Members, Vendors can use the site on their preferred language (for WP-Admins English is enough)
a. Site language is defaulted based on the language settings of the Browser.
i. If that language is not available on the site, then the fall-back is the default language of the site
b. Can select from the available languages using selector in menu (EN, DE, IT, FR, etc.)
c. Preferred language (selected last time) is saved
i. for visitors using cookies (selected last time)
ii. for Members and Vendors in their profile (in the My account of the Member!)
d. Members, Vendors can enter all of their (manual) content on their language (such as: product descriptions, vendor profile details, reviews, messages, etc.)
i. On the top of that can enter specific translation in other languages as well in unique cases when they want a more precise translation. This manual translation will override the automatic translations done by the API calls.
e. Can read all the content on their language independently from the original language of the content
i. static content (entered and configured by Admins) on the pages
ii. content entered by Users manually
iii. e-mails sent to users are also in the language of the users
4. Search capabilities
a. WooCommerce product search using the language search properly. Means:
b. When I’m on an Italian site and I provide one or more Italian keywords as search criteria, all the products will be listed as result where the criteria matches in any word in any original language. Like words entered in English or Spanish or any other with same meaning.
c. E.g. When the visitor selected English as the language of the site and entered “swimming” as a keyword, all the products containing the equivalent word to swimming in any language would come up as a result.
5. WP-Admins can setup the site, pages (static content) in English at least.
a. All these content will be displayed in the language of the readers
b. Admins can enter specific translation in other languages as well in unique cases when required. This will override the automatic translations done by the API calls
6. technical:
a. at least Google and DeepL translate API (one of them configured) can be used for translation
b. translated texts are “cached” in database (to avoid unnecessary API calls)
c. dynamic content (e.g. generated by JS) is also translated on the fly
Hello Nobert,
your list of requirements is huge. If you need the “yes” answer to all of your questions in order to use WPML, then I can tell you even know that WPML cannot handle all of your requirements. Since your site seems to be a complex site it would be best to install a WPML on a copy first and try it out using the “translate some” mode we provide (instead of selecting the “Translate everything”).
Let me answer your questions to the best of my knowledge. I can consult the answers I’m not sure about with the developers from our Compatibility Team but before I do, please let me know which of these issues you mention are must-have for you.
1. 3+ languages are used
If you need automatic translation please check if your languages are supported: https://ate.wpml.org/mt_langs
2. other languages can be added easily later
yes, but please keep the list I shared in mind.
3. Visitors, Members, Vendors can use the site on their preferred language (for WP-Admins English is enough)
The language switcher will appear on the menu or in the footer and it will included languages you added to your site
a. Site language is defaulted based on the language settings of the Browser.
This will work if you enable the redirections in WPML
i. If that language is not available on the site, then the fall-back is the default language of the site
Yes
b. Can select from the available languages using selector in menu (EN, DE, IT, FR, etc.)
Yes (we call it a language switcher)
c. Preferred language (selected last time) is saved
i. for visitors using cookies (selected last time)
ii. for Members and Vendors in their profile (in the My account of the Member!)
Since the language redirection feature is rarely used I’m not sure about the answers here.
d. Members, Vendors can enter all of their (manual) content on their language (such as: product descriptions, vendor profile details, reviews, messages, etc.)
Not sure, would need to check it with our developers
i. On the top of that can enter specific translation in other languages as well in unique cases when they want a more precise translation. This manual translation will override the automatic translations done by the API calls.
WPML always allows you to manually update machine translations
e. Can read all the content on their language independently from the original language of the content
i. static content (entered and configured by Admins) on the pages
ii. content entered by Users manually
iii. e-mails sent to users are also in the language of the users
This is what happens if a plugin is considered WPML compatible but the tricky ones here are:
– content entered by Users manually
– e-mails sent to users are also in the language of the users – I’m not sure if machine translations are available for translating emails. Would need to check it with our developers.
4. Search capabilities
not sure, would need to check it with our developers.
5. WP-Admins can setup the site, pages (static content) in English at least.
yes
a. All these content will be displayed in the language of the readers
this is expected to happen if a plugin is considered compatible by WPML
I never tested a site that uses WCFM so I’m not sure.
b. Admins can enter specific translation in other languages as well in unique cases when required. This will override the automatic translations done by the API calls
yes
6. technical:
a. at least Google and DeepL translate API (one of them configured) can be used for translation
yes, WPML supports Google and DeepL
b. translated texts are “cached” in database (to avoid unnecessary API calls)
yes, we store them in the so-called Translation memory
c. dynamic content (e.g. generated by JS) is also translated on the fly
No
Nobert, please check my answers and let me know if you are still considering using WPML even with all the limitations I listed. If so, I will check with our developers the answers for the points I’m not sure about.
Dear sir madame,
I want to purchase the Multilingual Blog, but now I was wondering if this one will also be able to translate Elementor pages or that this is only possible with the Multilingual CMS.
Hope to hear from you.
Kind regards,
Coen
Hello Coen,
You will need the CMS version to translate your site with Elementor
https://wpml.org/documentation/plugins-compatibility/elementor/
Dear sir madame,
I have one more question. Is it also possible to put our English version of the website for all English speaking countries (so for instance England, Canada and America), or does this not work for Google and do you have to give all those countries own translations / pages. And do you know what the best practice for this is?
Hope to hear from you.
Kind regards,
Coen
You can add the English variants as custom languages
https://wpml.org/documentation/support/editing-wpmls-languages-table/
I know that I can purchase agancy licence but I am nt an agency and I just need it for 1 more site. I have 15 sites of my own and for some of them I need english version of it. It is too much for me to pay $69 more for 1 site yearly!
Hope we can work something out.
BR,
Vlastimir
I am afraid we don’t have custom subscriptions. We have the CMS, to register up to 3 sites, or the Agency, for unlimited.
If you need to reguster a forth site, you will have to upgrade to Agency.
Best regards,
Last year i bought WPML Multilingual Agency licence, but not used WPML in any of my site !
Today i received the mail regarding renew the licence.
I don’t want to renew as still i’m not in need to use the plugin.
Will i be able to use my expired licence in next future or will not able to use/activate the plugin ?
Or i will be able to install/activate the plugin with my current licence, but not will receive any updates/support ?
Awaiting for your kind reply.
Regards
Hello,
if you cancel your subscription now, you will be able to use WPML plugins only on these of your sites that currently use WPML plugins and are registered. This is because the last step of installing WPML requires registering WPML and providing a key. The key can be generated on your WPML account only if your subscription is active. So, even if you download your plugins now, keep them on your local drive and then in the future you will try to install them, you won’t be able to complete the WPML wizard because it will ask you to provide the key.
So if you want to cancel your WPML subscription and still be able to use WPML on your site, please install and register WPML before canceling.
Thanks Agnes for your kind reply !
Ok got it, unfortunately i still no need of this plugin in any of my site.
Means this purchase becomes waste of my money.
No problem, it makes me learn a new lesson (not buy a theme/plugin licence, if not going to use it).
Regards
Sure. I don’t know what was your initial reason to buy WPML (and then not to use it) but please note that everyone can request a refund within 30 days after the purchase.
Please could you provide pricing for our site? I can’t seem to find the pricing on your site anywhere.
Thanks,
In terms of the plugins, we offer three packages:
https://wpml.org/purchase/
Most users buy Multilingual CMS because this package includes Automatic Translation and allows you to translate sites created with popular page builders and plugins.
In terms of translation credits, you will get 90,000 translation credits when you buy the Multilingual CMS package which will allow you to translate 45,000 words. If you need more translation credits, please check this page: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Please feel free to ask me any other questions.
Hi there,
i am considering purchasing your service, but I will have many long articles soon. It’s going to cost me a lot of money. Do you have a coupon?
Best,
Stefan
Hello Stefan,
we don’t have any coupons but you don’t need to translate everything at once. Each month you will get 2000 credits for free and when buying WPML you will get 90 000 credits. So, when installing WPML you can choose the “Translate some” mode and translate only some of your posts.
Hi, we’re having issue with log in to upgrade our plan, could you please help me out?
Hello Giacomo,
I have found the account registered with a different email address than the one you are using in this presales section.
It starts with c.be
Let me know?
Hi again.
Translating summer is not really an option to me. We are talking about 100 block posts over 4000 words translate into 10 languages and updating frequently.
Please continue in email, so I can send you more detailed info.
Thx
Hi Stefan,
I just dropped you a line directly.
Dear WPML Pre-sales Team,
We need your help in the following case. We plan to launch a WP & WooCommerce based Multivendor Marketplace. As it is planned to be multilingual as well, we need advanced multilingual capabilities too. Our goal is to have a fully multilingual site including the dynamic content as well. It means we have Vendors using different languages and entering content in different languages, and we have Visitors/Members using different languages as well.
Example use cases: I’m an English speaking Vendor and I create my profile, product/service descriptions on the English site entering the content (Item name, descriptions, etc.) in English. When a visitor visits the German version of the site, can read all the static and dynamic content in German regardless which language the content was entered. E.g. product descriptions, reviews written in English or any other supported language can be read in German or Italian, etc. depending on what language the visitor selected.
We believe WPML can provide this capability for us. Is it the case?
Thanks in advance Norbert
Hello Norbert,
Yes, you can do this with WPML. The Multivendor functionality is provided by another plugin, but you can translate it with WPML.
Here is one of the plugins we have tested, explaining how to use it https://wpml.org/documentation/plugins-compatibility/building-multilingual-multi-vendor-marketplace-sites-using-wcfm-plugins-and-wpml/
Here is a link to our complete documentation to translate WooCommerce sites fully https://wpml.org/documentation/related-projects/woocommerce-multilingual/
Remember you can ask for help in our forum if you need it.
We also offer a 30-day Refund policy to let you try WPML https://wpml.org/purchase/refunds/
Kind regards,
Hello, I am swapping from GTranslate to WPML. Currently GTranslate offers Spanish translated urls in the form of domain.com/es/
If I switch to WPML will it keep the same URL structure or do I need to edit settings to get it to work correctly? Thanks
Hello Chris,
Yes, you can select the language url format when installing WPML on your site
https://wpml.org/documentation/getting-started-guide/language-setup/#id2
Kind regards,
Hi Agnes
So will I have to pay all 3 translation ‘engines’ at a total cost of $640? Or do I chose which one to use?
Thanks
Derek
Hi Derek,
You can choose which translation engine to use
https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/
Kind regards,
Hello,
I’m not clear about your one of section in purchase page. In your multilingual CMS plan, you describe “3 production, 9 development”. What does it mean, please?
Hello,
This means that you can register up to 3 live sites with WPML and while you are still working on the site and it has not gone public yet, you can also use WPML on the development instances.
You get 3 developemtn keys per each site that will go live.
See here https://wpml.org/faq/install-wpml/#register
Kind regards,
Hi, Do you accept payment without using Paypal? If so, how do I do it?
Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.
I’m managing the content for an ecommerce store based on a now defunct platform, where the original code has been almost entirely replaced by our own. One remainder is its very 2012 content management system, which consists of a text editor via which HTML is embedded into a landing page template, surrounded by a static header, footer, and sidebars.
It has no quality of life functions at all, and while in theory, we can display everything we want, the look of the page depends on marketing’s webdev skills (hardly any), and maintaining even simple pages properly is time-consuming as we are managing content in 15 languages. I’m looking for a CMS that allows us to build pages in a modern manner (WYSIWYG, drag and drop of elements, responsive previews, field-level translation import ideally from CSV, Deepl integration) which are then embedded automatically into the existing template, basically replacing the text editor mentioned above.
Can we use the WPML interface to create multilanguage pages that are then embedded into the non-static section of the page, but retaining our URL structure etc?
Hello Justin,
WPML is a WordPress plugin which means you would need to migrate your site to WordPress to use WPML.
Yes, WPML is integrated with DeepL.
If you are looking for drag-and-drop features to design your pages, you can use the WordPress block editor or use a plugin, for example, Elementor (one of the most popular plugins for WordPress for designing your layouts). WPML works with both. The most popular eCommerce plugin for WordPress is WooCommerce. Again, WPML works with WooCommerce very well.
WPML also allows you to import posts and translations from CSV files but the most convenient way is to use the Automatic Translation features we provide (as mentioned, we are integrated with DeepL too)
– you can use automatic (machine) translation on individual pages
– you can select multiple pages using the bulk option and translate them automatically at once
– you can also enable the “Translate everything” mode that auto-translates the entire site in one go
Hi there, some days ago I got a message per e-mail that my subscription will be renewed in the next days. I logged in and cancelled subscriptions. I am 95% sure I made everything correctly, however, today my paypal was charged. Now in my account I saw subscription was still active. I now again cancelled. However, the charge has been done. Could you please refund?
Best Regards
Florian
Hello Florian,
We are very sorry for this. I just issued you a refund.
I checked your subscription and the renewal was still active, this is why the charge was processed. The subscription was only cancelled today.
In any case, let me know if you need any further help.
Kind regards,
Thank you, got the refund already 🙂 *****
I just purchased your $99 package and I gave the wrong email, and now I am locked out of accessing my info
Can you please change my email to [edited] and send me via email my user and password.
Thank you
[sensitive data – edited]
Hello Michael,
I can see that your email is correct. Maybe your issue has been already resolved by my colleague covering the US time zone. If you still cannot log into your WPML account, please use this link to reset your password: https://wpml.org/account/lost-my-password/
I just purchased your $99 package and I gave the wrong email, and now I am locked out of accessing my info
Can you please change my email to [edited] and send me via email my user and password.
Thank you …Thank you
[edited]
Your previous comment has been waiting for moderation. Please check my previous answer.
Hi Folks,
We are building a WordPress MU subdirectory network:
http://www.example.com – global site
http://www.example.com/uk/ – United Kingdom site
http://www.example.com/au/ – Australian site.
Will we be able to use WPML to set hreflang links on each site’s pages to the other sites’ equivalent pages?
Thanks,
Steve
Hello Steven,
thank you for your interest in WPML. WPML sets up appropriate hreflang links automatically for all the languages you are adding to WPML. Your case seems to be a challenge because of two reasons:
1. The language you plan to add are both English languages and you will need to add them manually by following these instructions: https://wpml.org/documentation/support/editing-wpmls-languages-table/#adding-your-own-languages-using-wpmls-gui
2. You are mentioning WordPress MU. Do you mean WordPress Multisite? Do you want each of your subsites to represent a separate language? If so, you might need this plugin: https://multilingualpress.org/ instead of WPML which supports such architecture.
Hi Team,
I have a question regarding the plugin which is already using in the http://www.orienbites.com . currently we are Revamping the website in another environment. Later , We planned to shift the back to this website. Is there any other way to use the same plugin during the development or else we can use only after shifting the backup into the http://www.orienbites.com website?
Hello, yes, if you copy your existing site with a duplicator/migration plugin (or similar), WPML plugins will be copied as well and you can use WPML on your copy too. You might be asked to reregister your site again on the new domain (especially if your site uses Automatic Translations). Please check this tutorial for details: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/
To register your site you need to have an active WPML subscription.
Hi,
Would it be possible to clarify the steps of Auto Translations and Editing Articles.
E.g if I auto translate my article into 5 languages and edit the English article. Will it automatically re-run the translation for all other languages, or is it a manual task?
Regards,
Ben
Hello Ben,
that depends on your setup. Let me explain. First of all, when changes are applied WPML updates only the sentences that have changed and it doesn’t re-run all the translations within the article (this is because WPML uses translation memory and keeps track of what has changed).
When setting up WPML you have two options to choose from:
A) Translate Everything
B) Translate some
When the first (A) is selected, WPML will translate all your content and then, when edits are made (as in your question), it will automatically update the translations of all 5 languages without your manual intervention.
When the second one (B) is selected, you can still use machine translations but you need to go and open each of your translated pages manually and then click the “Translate automatically” button.
Not sure which of these two options you’d like to choose. You can start with B to check how it works and switch to A later. When you switch, WPML will detect all the untranslated pages and will ask you if you want to automatically translate them all.
Translations are saved on your WordPress site which means, you can keep them even if you don’t renew your WPML subscription.
I hope it helps.
Hi,
Is it possible at all to purchase and pay with a credit cart in a direct gateway, without having to have a PayPal account?
Best regards,
Said
Hello,
Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.
Hi Agnes and Mercedes !
Unfortunately me too have the same problem of florianK-35 as mentioned above https://wpml.org/purchase/pre-sales-questions/comment-page-524/#comment-5810633 :-
On 4th may after reply of Agnes to my message i cancelled my subscription, but just found that my Paypal was charged.
7 may 2022 20:31:50 CEST
Transaction code: 9FF74286WR918363X
-119,00 $ USD
Could you please issue the refund ?
Thanks and Regards
Hello,
I’m gonna report your issue to check by our team and investigate why your subscription was updated if you had canceled it. To request a refund, please log into your WPML account and then visit this page: https://wpml.org/purchase/refunds/ – you should see a form to request a refund. I will notify Mercedes to monitor your case to make sure you get your money back. Thank you.
Dear Mercedes, WPML Pre-sales Team,
Thanks for your answer regarding our previous question above (comment-5807621). We are pleased to hear that WMPL can cover our high level goals. Before starting with WMPL in details, please help a little more us, and check our Multilingual requirements below. We studied the documentation, but not all aspects were clear and it’s it better to avoid any misunderstandings.
I hope we could describe it clearly and shortly. Please, let us know whether these are supported and highlight the ones aren’t. Once you have any questions let us know.
Thanks a lot in advance, Norbert
Background (I repeat it again to have it here as well):
• WordPress, WooCommerce and WCFM based Multivendor marketplace
• providing activities (=bookable services) as well
• Other plugins are used as well
• Market place must be fully Multilingual (see requirements below)
Multilingual requirements:
1. 3+ languages are used
2. other languages can be added easily later
3. Visitors, Members, Vendors can use the site on their preferred language (for WP-Admins English is enough)
a. Site language is defaulted based on the language settings of the Browser.
i. If that language is not available on the site, then the fall-back is the default language of the site
b. Can select from the available languages using selector in menu (EN, DE, IT, FR, etc.)
c. Preferred language (selected last time) is saved
i. for visitors using cookies (selected last time)
ii. for Members and Vendors in their profile (in the My account of the Member!)
d. Members, Vendors can enter all of their (manual) content on their language (such as: product descriptions, vendor profile details, reviews, messages, etc.)
i. On the top of that can enter specific translation in other languages as well in unique cases when they want a more precise translation. This manual translation will override the automatic translations done by the API calls.
e. Can read all the content on their language independently from the original language of the content
i. static content (entered and configured by Admins) on the pages
ii. content entered by Users manually
iii. e-mails sent to users are also in the language of the users
4. Search capabilities
a. WooCommerce product search using the language search properly. Means:
b. When I’m on an Italian site and I provide one or more Italian keywords as search criteria, all the products will be listed as result where the criteria matches in any word in any original language. Like words entered in English or Spanish or any other with same meaning.
c. E.g. When the visitor selected English as the language of the site and entered “swimming” as a keyword, all the products containing the equivalent word to swimming in any language would come up as a result.
5. WP-Admins can setup the site, pages (static content) in English at least.
a. All these content will be displayed in the language of the readers
b. Admins can enter specific translation in other languages as well in unique cases when required. This will override the automatic translations done by the API calls
6. technical:
a. at least Google and DeepL translate API (one of them configured) can be used for translation
b. translated texts are “cached” in database (to avoid unnecessary API calls)
c. dynamic content (e.g. generated by JS) is also translated on the fly
Hello Nobert,
your list of requirements is huge. If you need the “yes” answer to all of your questions in order to use WPML, then I can tell you even know that WPML cannot handle all of your requirements. Since your site seems to be a complex site it would be best to install a WPML on a copy first and try it out using the “translate some” mode we provide (instead of selecting the “Translate everything”).
Let me answer your questions to the best of my knowledge. I can consult the answers I’m not sure about with the developers from our Compatibility Team but before I do, please let me know which of these issues you mention are must-have for you.
1. 3+ languages are used
If you need automatic translation please check if your languages are supported:
https://ate.wpml.org/mt_langs
2. other languages can be added easily later
yes, but please keep the list I shared in mind.
3. Visitors, Members, Vendors can use the site on their preferred language (for WP-Admins English is enough)
The language switcher will appear on the menu or in the footer and it will included languages you added to your site
a. Site language is defaulted based on the language settings of the Browser.
This will work if you enable the redirections in WPML
i. If that language is not available on the site, then the fall-back is the default language of the site
Yes
b. Can select from the available languages using selector in menu (EN, DE, IT, FR, etc.)
Yes (we call it a language switcher)
c. Preferred language (selected last time) is saved
i. for visitors using cookies (selected last time)
ii. for Members and Vendors in their profile (in the My account of the Member!)
Since the language redirection feature is rarely used I’m not sure about the answers here.
d. Members, Vendors can enter all of their (manual) content on their language (such as: product descriptions, vendor profile details, reviews, messages, etc.)
Not sure, would need to check it with our developers
i. On the top of that can enter specific translation in other languages as well in unique cases when they want a more precise translation. This manual translation will override the automatic translations done by the API calls.
WPML always allows you to manually update machine translations
e. Can read all the content on their language independently from the original language of the content
i. static content (entered and configured by Admins) on the pages
ii. content entered by Users manually
iii. e-mails sent to users are also in the language of the users
This is what happens if a plugin is considered WPML compatible but the tricky ones here are:
– content entered by Users manually
– e-mails sent to users are also in the language of the users – I’m not sure if machine translations are available for translating emails. Would need to check it with our developers.
4. Search capabilities
not sure, would need to check it with our developers.
5. WP-Admins can setup the site, pages (static content) in English at least.
yes
a. All these content will be displayed in the language of the readers
this is expected to happen if a plugin is considered compatible by WPML
I never tested a site that uses WCFM so I’m not sure.
b. Admins can enter specific translation in other languages as well in unique cases when required. This will override the automatic translations done by the API calls
yes
6. technical:
a. at least Google and DeepL translate API (one of them configured) can be used for translation
yes, WPML supports Google and DeepL
b. translated texts are “cached” in database (to avoid unnecessary API calls)
yes, we store them in the so-called Translation memory
c. dynamic content (e.g. generated by JS) is also translated on the fly
No
Nobert, please check my answers and let me know if you are still considering using WPML even with all the limitations I listed. If so, I will check with our developers the answers for the points I’m not sure about.