Skip Navigation

Have a question? Need clarification? Leave a comment here and get an answer.

32,173 Responses to “Pre-sales Questions”

  1. Dear sir madame,

    I want to purchase the Multilingual Blog, but now I was wondering if this one will also be able to translate Elementor pages or that this is only possible with the Multilingual CMS.

    Hope to hear from you.

    Kind regards,

    Coen

  2. Dear sir madame,

    I have one more question. Is it also possible to put our English version of the website for all English speaking countries (so for instance England, Canada and America), or does this not work for Google and do you have to give all those countries own translations / pages. And do you know what the best practice for this is?

    Hope to hear from you.

    Kind regards,

    Coen

  3. I know that I can purchase agancy licence but I am nt an agency and I just need it for 1 more site. I have 15 sites of my own and for some of them I need english version of it. It is too much for me to pay $69 more for 1 site yearly!

    Hope we can work something out.
    BR,
    Vlastimir

    • I am afraid we don’t have custom subscriptions. We have the CMS, to register up to 3 sites, or the Agency, for unlimited.
      If you need to reguster a forth site, you will have to upgrade to Agency.

      Best regards,

  4. Last year i bought WPML Multilingual Agency licence, but not used WPML in any of my site !
    Today i received the mail regarding renew the licence.
    I don’t want to renew as still i’m not in need to use the plugin.
    Will i be able to use my expired licence in next future or will not able to use/activate the plugin ?
    Or i will be able to install/activate the plugin with my current licence, but not will receive any updates/support ?

    Awaiting for your kind reply.

    Regards

    • Hello,
      if you cancel your subscription now, you will be able to use WPML plugins only on these of your sites that currently use WPML plugins and are registered. This is because the last step of installing WPML requires registering WPML and providing a key. The key can be generated on your WPML account only if your subscription is active. So, even if you download your plugins now, keep them on your local drive and then in the future you will try to install them, you won’t be able to complete the WPML wizard because it will ask you to provide the key.

      So if you want to cancel your WPML subscription and still be able to use WPML on your site, please install and register WPML before canceling.

  5. Thanks Agnes for your kind reply !
    Ok got it, unfortunately i still no need of this plugin in any of my site.
    Means this purchase becomes waste of my money.
    No problem, it makes me learn a new lesson (not buy a theme/plugin licence, if not going to use it).

    Regards

    • Sure. I don’t know what was your initial reason to buy WPML (and then not to use it) but please note that everyone can request a refund within 30 days after the purchase.

  6. Hi there,

    i am considering purchasing your service, but I will have many long articles soon. It’s going to cost me a lot of money. Do you have a coupon?

    Best,
    Stefan

    • Hello Stefan,
      we don’t have any coupons but you don’t need to translate everything at once. Each month you will get 2000 credits for free and when buying WPML you will get 90 000 credits. So, when installing WPML you can choose the “Translate some” mode and translate only some of your posts.

    • Hello Giacomo,
      I have found the account registered with a different email address than the one you are using in this presales section.
      It starts with c.be

      Let me know?

  7. Hi again.

    Translating summer is not really an option to me. We are talking about 100 block posts over 4000 words translate into 10 languages and updating frequently.

    Please continue in email, so I can send you more detailed info.

    Thx

  8. Dear WPML Pre-sales Team,

    We need your help in the following case. We plan to launch a WP & WooCommerce based Multivendor Marketplace. As it is planned to be multilingual as well, we need advanced multilingual capabilities too. Our goal is to have a fully multilingual site including the dynamic content as well. It means we have Vendors using different languages and entering content in different languages, and we have Visitors/Members using different languages as well.
    Example use cases: I’m an English speaking Vendor and I create my profile, product/service descriptions on the English site entering the content (Item name, descriptions, etc.) in English. When a visitor visits the German version of the site, can read all the static and dynamic content in German regardless which language the content was entered. E.g. product descriptions, reviews written in English or any other supported language can be read in German or Italian, etc. depending on what language the visitor selected.
    We believe WPML can provide this capability for us. Is it the case?
    Thanks in advance Norbert

  9. Hello, I am swapping from GTranslate to WPML. Currently GTranslate offers Spanish translated urls in the form of domain.com/es/

    If I switch to WPML will it keep the same URL structure or do I need to edit settings to get it to work correctly? Thanks

  10. Hi Agnes

    So will I have to pay all 3 translation ‘engines’ at a total cost of $640? Or do I chose which one to use?

    Thanks

    Derek

  11. Hello,

    I’m not clear about your one of section in purchase page. In your multilingual CMS plan, you describe “3 production, 9 development”. What does it mean, please?

    • Hello,
      This means that you can register up to 3 live sites with WPML and while you are still working on the site and it has not gone public yet, you can also use WPML on the development instances.
      You get 3 developemtn keys per each site that will go live.
      See here https://wpml.org/faq/install-wpml/#register

      Kind regards,

    • Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.

  12. I’m managing the content for an ecommerce store based on a now defunct platform, where the original code has been almost entirely replaced by our own. One remainder is its very 2012 content management system, which consists of a text editor via which HTML is embedded into a landing page template, surrounded by a static header, footer, and sidebars.

    It has no quality of life functions at all, and while in theory, we can display everything we want, the look of the page depends on marketing’s webdev skills (hardly any), and maintaining even simple pages properly is time-consuming as we are managing content in 15 languages. I’m looking for a CMS that allows us to build pages in a modern manner (WYSIWYG, drag and drop of elements, responsive previews, field-level translation import ideally from CSV, Deepl integration) which are then embedded automatically into the existing template, basically replacing the text editor mentioned above.

    Can we use the WPML interface to create multilanguage pages that are then embedded into the non-static section of the page, but retaining our URL structure etc?

    • Hello Justin,
      WPML is a WordPress plugin which means you would need to migrate your site to WordPress to use WPML.

      Yes, WPML is integrated with DeepL.

      If you are looking for drag-and-drop features to design your pages, you can use the WordPress block editor or use a plugin, for example, Elementor (one of the most popular plugins for WordPress for designing your layouts). WPML works with both. The most popular eCommerce plugin for WordPress is WooCommerce. Again, WPML works with WooCommerce very well.

      WPML also allows you to import posts and translations from CSV files but the most convenient way is to use the Automatic Translation features we provide (as mentioned, we are integrated with DeepL too)
      – you can use automatic (machine) translation on individual pages
      – you can select multiple pages using the bulk option and translate them automatically at once
      – you can also enable the “Translate everything” mode that auto-translates the entire site in one go

  13. Hi there, some days ago I got a message per e-mail that my subscription will be renewed in the next days. I logged in and cancelled subscriptions. I am 95% sure I made everything correctly, however, today my paypal was charged. Now in my account I saw subscription was still active. I now again cancelled. However, the charge has been done. Could you please refund?

    Best Regards
    Florian

    • Hello Florian,
      We are very sorry for this. I just issued you a refund.
      I checked your subscription and the renewal was still active, this is why the charge was processed. The subscription was only cancelled today.
      In any case, let me know if you need any further help.

      Kind regards,

  14. I just purchased your $99 package and I gave the wrong email, and now I am locked out of accessing my info
    Can you please change my email to [edited] and send me via email my user and password.
    Thank you
    [sensitive data – edited]

  15. I just purchased your $99 package and I gave the wrong email, and now I am locked out of accessing my info
    Can you please change my email to [edited] and send me via email my user and password.
    Thank you …Thank you
    [edited]

  16. Hi Team,

    I have a question regarding the plugin which is already using in the http://www.orienbites.com . currently we are Revamping the website in another environment. Later , We planned to shift the back to this website. Is there any other way to use the same plugin during the development or else we can use only after shifting the backup into the http://www.orienbites.com website?

  17. Hi,

    Would it be possible to clarify the steps of Auto Translations and Editing Articles.

    E.g if I auto translate my article into 5 languages and edit the English article. Will it automatically re-run the translation for all other languages, or is it a manual task?

    Regards,
    Ben

    • Hello Ben,
      that depends on your setup. Let me explain. First of all, when changes are applied WPML updates only the sentences that have changed and it doesn’t re-run all the translations within the article (this is because WPML uses translation memory and keeps track of what has changed).
      When setting up WPML you have two options to choose from:
      A) Translate Everything
      B) Translate some
      When the first (A) is selected, WPML will translate all your content and then, when edits are made (as in your question), it will automatically update the translations of all 5 languages without your manual intervention.
      When the second one (B) is selected, you can still use machine translations but you need to go and open each of your translated pages manually and then click the “Translate automatically” button.
      Not sure which of these two options you’d like to choose. You can start with B to check how it works and switch to A later. When you switch, WPML will detect all the untranslated pages and will ask you if you want to automatically translate them all.
      Translations are saved on your WordPress site which means, you can keep them even if you don’t renew your WPML subscription.
      I hope it helps.

    • Hello,
      Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.

    • Hello,
      I’m gonna report your issue to check by our team and investigate why your subscription was updated if you had canceled it. To request a refund, please log into your WPML account and then visit this page: https://wpml.org/purchase/refunds/ – you should see a form to request a refund. I will notify Mercedes to monitor your case to make sure you get your money back. Thank you.

  18. Dear Mercedes, WPML Pre-sales Team,

    Thanks for your answer regarding our previous question above (comment-5807621). We are pleased to hear that WMPL can cover our high level goals. Before starting with WMPL in details, please help a little more us, and check our Multilingual requirements below. We studied the documentation, but not all aspects were clear and it’s it better to avoid any misunderstandings.
    I hope we could describe it clearly and shortly. Please, let us know whether these are supported and highlight the ones aren’t. Once you have any questions let us know.

    Thanks a lot in advance, Norbert

    Background (I repeat it again to have it here as well):
    • WordPress, WooCommerce and WCFM based Multivendor marketplace
    • providing activities (=bookable services) as well
    • Other plugins are used as well
    • Market place must be fully Multilingual (see requirements below)

    Multilingual requirements:
    1. 3+ languages are used
    2. other languages can be added easily later
    3. Visitors, Members, Vendors can use the site on their preferred language (for WP-Admins English is enough)
    a. Site language is defaulted based on the language settings of the Browser.
    i. If that language is not available on the site, then the fall-back is the default language of the site
    b. Can select from the available languages using selector in menu (EN, DE, IT, FR, etc.)
    c. Preferred language (selected last time) is saved
    i. for visitors using cookies (selected last time)
    ii. for Members and Vendors in their profile (in the My account of the Member!)
    d. Members, Vendors can enter all of their (manual) content on their language (such as: product descriptions, vendor profile details, reviews, messages, etc.)
    i. On the top of that can enter specific translation in other languages as well in unique cases when they want a more precise translation. This manual translation will override the automatic translations done by the API calls.
    e. Can read all the content on their language independently from the original language of the content
    i. static content (entered and configured by Admins) on the pages
    ii. content entered by Users manually
    iii. e-mails sent to users are also in the language of the users
    4. Search capabilities
    a. WooCommerce product search using the language search properly. Means:
    b. When I’m on an Italian site and I provide one or more Italian keywords as search criteria, all the products will be listed as result where the criteria matches in any word in any original language. Like words entered in English or Spanish or any other with same meaning.
    c. E.g. When the visitor selected English as the language of the site and entered “swimming” as a keyword, all the products containing the equivalent word to swimming in any language would come up as a result.
    5. WP-Admins can setup the site, pages (static content) in English at least.
    a. All these content will be displayed in the language of the readers
    b. Admins can enter specific translation in other languages as well in unique cases when required. This will override the automatic translations done by the API calls
    6. technical:
    a. at least Google and DeepL translate API (one of them configured) can be used for translation
    b. translated texts are “cached” in database (to avoid unnecessary API calls)
    c. dynamic content (e.g. generated by JS) is also translated on the fly

    • Hello Nobert,
      your list of requirements is huge. If you need the “yes” answer to all of your questions in order to use WPML, then I can tell you even know that WPML cannot handle all of your requirements. Since your site seems to be a complex site it would be best to install a WPML on a copy first and try it out using the “translate some” mode we provide (instead of selecting the “Translate everything”).

      Let me answer your questions to the best of my knowledge. I can consult the answers I’m not sure about with the developers from our Compatibility Team but before I do, please let me know which of these issues you mention are must-have for you.

      1. 3+ languages are used
      If you need automatic translation please check if your languages are supported:
      https://ate.wpml.org/mt_langs

      2. other languages can be added easily later
      yes, but please keep the list I shared in mind.

      3. Visitors, Members, Vendors can use the site on their preferred language (for WP-Admins English is enough)
      The language switcher will appear on the menu or in the footer and it will included languages you added to your site

      a. Site language is defaulted based on the language settings of the Browser.
      This will work if you enable the redirections in WPML

      i. If that language is not available on the site, then the fall-back is the default language of the site
      Yes

      b. Can select from the available languages using selector in menu (EN, DE, IT, FR, etc.)
      Yes (we call it a language switcher)

      c. Preferred language (selected last time) is saved
      i. for visitors using cookies (selected last time)
      ii. for Members and Vendors in their profile (in the My account of the Member!)

      Since the language redirection feature is rarely used I’m not sure about the answers here.

      d. Members, Vendors can enter all of their (manual) content on their language (such as: product descriptions, vendor profile details, reviews, messages, etc.)
      Not sure, would need to check it with our developers

      i. On the top of that can enter specific translation in other languages as well in unique cases when they want a more precise translation. This manual translation will override the automatic translations done by the API calls.
      WPML always allows you to manually update machine translations

      e. Can read all the content on their language independently from the original language of the content
      i. static content (entered and configured by Admins) on the pages
      ii. content entered by Users manually
      iii. e-mails sent to users are also in the language of the users
      This is what happens if a plugin is considered WPML compatible but the tricky ones here are:
      – content entered by Users manually
      – e-mails sent to users are also in the language of the users – I’m not sure if machine translations are available for translating emails. Would need to check it with our developers.

      4. Search capabilities
      not sure, would need to check it with our developers.

      5. WP-Admins can setup the site, pages (static content) in English at least.
      yes

      a. All these content will be displayed in the language of the readers
      this is expected to happen if a plugin is considered compatible by WPML
      I never tested a site that uses WCFM so I’m not sure.

      b. Admins can enter specific translation in other languages as well in unique cases when required. This will override the automatic translations done by the API calls
      yes

      6. technical:
      a. at least Google and DeepL translate API (one of them configured) can be used for translation
      yes, WPML supports Google and DeepL

      b. translated texts are “cached” in database (to avoid unnecessary API calls)
      yes, we store them in the so-called Translation memory

      c. dynamic content (e.g. generated by JS) is also translated on the fly
      No

      Nobert, please check my answers and let me know if you are still considering using WPML even with all the limitations I listed. If so, I will check with our developers the answers for the points I’m not sure about.

Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>