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39,403 Responses to “Pre-sales Questions”
Hello, I wanted to ask the following:
Can I set up a single WPML installation with WordPress multisite in the following way:
– the fortest.com site has 3 languages in subdirectories fortest.com/en, fortest.com/ru and fortest.com/jp
– the fortest.it site only Italian language in fortest.it/it
– the fortest.fr site only French language in fortest.fr/fr
– the fortest.es site only Spanish language in fortest.es/es
– the fortest.net.br site only Portuguese language in fortest.net.br/pt
– the fortest.de site only German language in fortest.de/de
– the fortest.cn site only Chinese language in fortest.cn/cn
– the fortest.pl site only Polish language in fortest.pl/pl
If I understood your description correctly, I believe you fall into the category of “Subsites in subdomains and Languages in directories” which is fully supported. Please check it yourself.
1) Let’s say that we successfully translate our website into 4 languages (English (default), Spanish, French and German) – and then we decide to update our homepage to add a new section with text. I assume that once we update the English page, we can then prompt WPML to translate ONLY the newly added text? Is that correct? – I just want to make sure we wouldn’t have to re-translate the entire page after making one addition like that.
2) Also, when we do the above, that wouldn’t create another duplicate page, would it? I assume it would take the existing duplicate page for Spanish, French or German and update that to add the newly translated text from the English page. Is that correct?
3) Is there a way to make the website AUTOMATICALLY translate for the visitor? OR, is it something that the visitor has to select before it will translate?
1. Correct — WPML only translates the parts that have changed. You don’t need to prompt WPML manually. Simply click the “Update Translation” icon, or if you’re using bulk translation, re-run the translation. WPML will automatically detect and process only the changed content.
2. No, another copy won’t be created. The existing translation will be used, with new content added or existing content updated as needed.
3. Yes, that’s also possible. You can enable the “Translate Everything Automatically” option. With this setting, everything is translated automatically — no manual action required. When a new post, page, or product is added to your site, it will be translated immediately. Similarly, any updates made to existing content will be translated automatically and instantly.
Hello,
I’m looking at your pricing and it doesn’t look like you cater to Canadian websites. Am I mistaken or is it not possible for Canadians to participate in this product?
Kind thanks
Our requirement: Translation plug-in based on absolute-MUST minimum business requirements-
1) Automatically translate the content published in English along with slug into spanish. Should be able to ad spanish lang in slug like /es/slug
2) Each automatically translated Spanish language page MUST be published to Spanish-language URL – that is indexable, crawlable, and be part of the xml sitemap (yoast)
3) Manually overwrite certain words (that was automatically translated) for grammar and usage based on client’s preference. The automatically translated pages should still have option to be edited manually.
4) Should be elementor compatible
Hello,
WPML supports everything you are asking about:
1. This is possible and works out of the box. Adding /es/ is the default setting for languages (the so-called language in directory option). WPML translates slugs too.
2. This is possible too. You need to add the WPML SEO plugin when adding WPML plugins. You will see this plugin on your list of WPML plugins. After adding the OTGS installer plugin please go to Plugins > Add new > Commercial tab and locate the WPML SEO plugin and activate it too.
3. Possible too. You can make any edits to automatic translations.
4. WPML is compatible with ELementor and Elementor Pro. Do you use any Elementor addons with some additional Elementor widgets?
Hello,
I didn’t find any stuck/incomplete orders from your email address in our system. Would you like to try again? You can also try a different browser or using PayPal. In case of issues, please email us again. You can also use this form: https://wpml.org/home/contact-us/contact-form/
I am a web developer. I use WordPress and Elementor for website development. If I buy the unlimited version, How many domains could I install and use? I mean, is it possible to use it for different domains in different hosts for one year? What are limitations? What are the positive points and privileges?
Hello Farhad,
Thanks for your interest, If you buy the Agency version you are welcome to register unlimited sites. It will give you access to updates and support for one year. The Agency subscription includes access to all features. https://wpml.org/features/
WPML is integrated with Elementor https://wpml.org/plugin/elementor/
Hello,
there are two types of credits:
1. Pay as Go You (PAYG) credits – these are cheaper but to use this method you need to provide your payment card. The calculator represent the PAYG credits.
2. Pre-paid credits – you buy these in packages. These are represented by the boxes at the bottom of the screen: the Buy Prepaid Packages section.
I asked our documentation team to update the page to make it clearer. Thank you for you note.
Does the renewal of the Multilingual CMS plan subscription make 90,000 credits available for use again, or are those credits only granted once during the initial subscription?
Every time you renew WPML, we refill your translation credit balance up to a certain limit:
Multilingual CMS – up to 90,000 credits
Multilingual Agency – up to 180,000 credits
For example, if you have a Multilingual CMS plan with 33,000 credits left, you’ll receive 57,000 credits when you renew WPML.
Though our website is on one domain (i.e. http://www.mywebsite.com), the website traffic is load-balanced on two different servers. Each of the server has its own WordPress installation with their own domains (i.e. serve1.mywebsite.com and server2.mywebsite.com).
Our question is, do we need to buy the Multilingual Agency version of the WPML plugin or can we buy the Multilingual CMS version?
Please let us know. We sincerely hope we have explained our situation well enough.
It is important to know that WPML does NOT run in a distributed fashion across separate WordPress instances. Our plugin expects that multilingual content reside in the same WordPress installation/database. While we support translations within WordPress multisite networks, the database itself must be singular and unique.
From what you write, it does not seem that our plugin is the right fit for your use case which is distributed across WordPress databases and separate servers.
I hope I have understood your requirements correctly and that I have explained clearly our architectural limitations.
Kind regards
Hello Aaron,
You need an active subscritpion to keep updates and support as well as use automatic translation.
More info here https://wpml.org/purchase/wpml-renewal/
I think you are referring to a notice to renew the WPML CMS license which is a **yearly subscription**. This is apart and separate from purchasing and using credits for ongoing translations.
You can continue to translate and use the plugin without renewing as well but there are restrictions:
If you don’t renew your subscription after a year, you can still log into your account, however, you will:
Stop receiving plugin updates
Not have access to support
Not be able to register new sites even if you still have available slots
You can continue to use WPML, however, please note that WordPress and other plugins get updated all the time. As your site will be running an older version of WPML, you might run into different compatibility issues.
Our plugin architecture does not do “dynamic translation”. The translated post-types/taxonomies/meta-data are stored in the database as a static post/pages/cpts/taxonomies….etc. For this reason, they are easily indexed by Google indeed.
Hi,
I currently have a multisite setup in subdirectories as follows:
– example.com/fr/ – French language for the french market
– example.com/es/ – Spanish language for the Spanish market
– example.com – English language, as an x default
– example.com/se/ – Swedish language for a Swedish audience
I want to have a multilingual solution implemented for just particular parts of the multisite, so that most websites stay exactly as they are, but certain non-english language websites get a multilingual option. E.g.:
– example.com/se/en/ – English language for a Swedish audience
Is this possible with the tool?
And separately, if it is, would users be able to search from the index of a site that has WPML working and find search results from across both English language and the local language?
I am assuming that your subsites each have different unrelated content.
If your setup has different content for each “language market”, then your approach may not be supported if you use language codes for the site subdirectories.
Let me clarify.
– example.com/fr/ has content relating to a ski shop
– example.com is a cooking school
In this case, if you wanted to implement an FR version of the cooking school, the permalink for the FR version of example.com would become “example.com/fr” which conflicts with the root directory for the French subsite of your network (ie. the ski shop)
What we normally expect and fully support is that you would NOT implement language codes for site names but have something like:
exmaple.com/ski-the-alps/fr
example.com/ski-the-alps/en
example.com/cooking-school
example.com/cooking-school/fr
In the example you provided for English speaking visitors in the Swedish market, the resulting permalink could then be: example.com/swedish/en
I would also take this opportunity to suggest that you also activate WPML at the site node level and not at the network level.
You also asked:
would users be able to search from the index of a site that has WPML working and find search results from across both English language and the local language?
Again, I am assuming that each subsite has DIFFERENT unrelated content. In this case, the answer is normally “no” because most people do not want to confuse their site visitors with mixed language search results. This is done via WordPress filters. There are use cases where this behaviour is not desired and the mixed results **IS** wanted…then you would have to turn off the filter that separates out results of the SQL query by active language code.
The short answer is: it’s up to you but may require some small PHP customisation.
I hope I was able to answer your question.
In the case that I misunderstood your question and your sub-sites are related storing different language versions of the exact same content. then you are looking for WPML to only switch between these pre-exiting language versions, I would suggest that you consider merging your content into a single site by exporting/importing the existing content taking note to import with the language code of the content. In this case, your site becomes a normal WPML installation with language versions residing in sub-directories of a single domain.
My client has a misconfigured WPML plug-in, possibly under an old marketing agency’s email address. Abeyta would love to set up the whole 9 yards with automated translating under their own account, or figure out how to get access to their existing.
Can you help us figure out if this account is setup under an @abeytanelson.com account or not, and how to set this up from start to finish?
We recently restored our website due to a system crash. After the restoration, we encountered an issue with the OTGS Installer. A message appears indicating that the OTGS Installer cannot function due to a missing PHP component: cURL.
“OTGS Installer, responsible for receiving automated updates for WPML and Toolset, requires the following PHP component(s) in order to function:cURL”
We would like to ask:
– Is it still possible to continue using our previous WPML license for this restored site without having to repurchase it?
– What steps should we take to fix the OTGS Installer error related to cURL?
– Could this issue be related to server configuration after restoration?
Please contact our Support Team for help for the cURL issue. It’s not an uncommon hitch and they will be able to sort you out.
How our support forum works:
Log into your WPML account.
Go to the Support Forum (Main Navigation > Ask a Support Question).
Click Report a New Issue.
Select I need help using WPML.
Fill out the form.
If a support agent is available for live chat when you submit your issue, you’ll be connected with a technical expert in real time. Otherwise, your request will be converted into a support ticket and handled promptly—usually within a few hours. You’ll receive an email notification once our support team responds.
To answer your questions:
Is it still possible to continue using our previous WPML license for this restored site without having to repurchase it?
Answer: Yes!
What steps should we take to fix the OTGS Installer error related to cURL?
To start, make sure that your server meets the minimum operating requirements listed here: https://wpml.org/home/minimum-requirements/
Then, contact the Support Forum using the steps I listed above.
– Could this issue be related to server configuration after restoration?
Answer: Yes, a cURL error is server related. There are several types that are possible and the Support Team can help you determine which kind it is and what to do about it.
Please contact our Support Team for help. Here’s a video on how to report an issue in our support forum.
How our support forum works:
Log into your WPML account.
Go to the Support Forum (Main Navigation > Ask a Support Question).
Click Report a New Issue.
Select I need help using WPML.
Fill out the form.
If a support agent is available for live chat when you submit your issue, you’ll be connected with a technical expert in real time. Otherwise, your request will be converted into a support ticket and handled promptly—usually within a few hours. You’ll receive an email notification once our support team responds.
Hi,
I have a multilanguage woocommerce installation. I have ready to import in one file per language (7 languages) all product details, category names, product tags, taxonomies, image names, in short, every possible product details are in my csv files which I want to import via WP All Import, which does not need to be translated but mapped while importing to all other same product translations to be able to switch between the languages.
I need only to translate the pages and taxonomie names in all languages.
Is this possible with WPML? Is there any document or furrther information about this constellation, maybe a example? What do I have to do to map all languages?
Thanks and regards
Oskar
If I understand correctly then, I could implement WPML on just one sub-site (e.g. example.com/se/) and have a WPML language subdirectory from this just for the alternative language (e.g. example.com/se/en/ – for english on Swedish website?). So long as it is isolated to the sub-site (and not implemented at the network level, then this should not cause problems)?
It would be a conflict to try and implement a language variation on the root because of the fact that there would already be subdirectory variations created by the multisite network, not the WPML?
Hello
is
Yes – HOWEVER, as I described before – it is not recommended to have two language subdirectories and may not even be supported. Having WPML activated at the sub-site allows you to troubleshoot and manage WPML plugin per site without interrupting the other sites.
WPML will create language subdirectories. As I described before, if you have example.com and you translate this to fr, the permalink for the french version of that site is example.com/fr. If you already have example.com/fr pointing to A DIFFERENT site, this will confuse everything. Please avoid having subsites names with a language code. You can change “fr” to “french” or try the actual name of the site like “ski-coucheval” (I’ve invented this name) but you cannot/should not have example.com/fr/en. This is not recommended.
Please consult the article I sent earlier for full details.
Sorry for the delayed response, I’ve been busy and then on retreat.
Sorry if these questions seem basic or redundant, but I volunteer at a religious 501c3 origination and costs are something we need to consider for any investments. Our website has 300 pages, 50 blog posts, 250 event pages plus store pages; so its pretty large.
So, from reading the link provided it seems that an initial translation into two languages, regardless of the number of words, is free if I buy the Auto translation along with WPML. Is that correct? Then there is the Pay-As-You-Go option listed if more languages are needed. Correct?
” it seems that an initial translation into two languages, regardless of the number of words, is free ”
No, this is not a correct understanding. You are “gifted” a starting credit balance for automatic translation. How far this goes to translate your site content depends on the number of words and the machine translation engine that you choose. After the “free” credits are exhausted, you will then have to choose a credit package that meets your needs to continue translating automatically.
You can choose between Pay-as-you-Go or Pre-Paid credits.
You can choose which taxonomies to translate but you need to consider how your filters will work. It may be that you will need to duplicate the categories to other languages so that your product search filters work as they should. The best thing would be to take a few representative taxonomies and products to make sure you have your bases covered.
We do not offer any kind of trial packages but we do have a 30-day refund guarantee so you can return the product for a refund no matter what reason. When you purchase the product, you will have access to our technical support team who will be able to work with you to find the right settings for your shop. https://wpml.org/purchase/refunds/
Hello, how do i get in touch with support, when account related e-mail is not working anymore and website is down and does not exist? Can’t log in.
Please help!
Aivar
Hello, I wanted to ask the following:
Can I set up a single WPML installation with WordPress multisite in the following way:
– the fortest.com site has 3 languages in subdirectories fortest.com/en, fortest.com/ru and fortest.com/jp
– the fortest.it site only Italian language in fortest.it/it
– the fortest.fr site only French language in fortest.fr/fr
– the fortest.es site only Spanish language in fortest.es/es
– the fortest.net.br site only Portuguese language in fortest.net.br/pt
– the fortest.de site only German language in fortest.de/de
– the fortest.cn site only Chinese language in fortest.cn/cn
– the fortest.pl site only Polish language in fortest.pl/pl
Thanks.
Hello
Your setup sounds complex. = )
Have you consulted this article?
https://wpml.org/documentation/support/multisite-support/
If I understood your description correctly, I believe you fall into the category of “Subsites in subdomains and Languages in directories” which is fully supported. Please check it yourself.
Kind regards
Do you offer discounts to schools?
HI!
Can you please contact us directly about this on hello@wpml.org?
Thanks!
Thanks again for answering our questions so far!
We have just a couple more:
1) Let’s say that we successfully translate our website into 4 languages (English (default), Spanish, French and German) – and then we decide to update our homepage to add a new section with text. I assume that once we update the English page, we can then prompt WPML to translate ONLY the newly added text? Is that correct? – I just want to make sure we wouldn’t have to re-translate the entire page after making one addition like that.
2) Also, when we do the above, that wouldn’t create another duplicate page, would it? I assume it would take the existing duplicate page for Spanish, French or German and update that to add the newly translated text from the English page. Is that correct?
3) Is there a way to make the website AUTOMATICALLY translate for the visitor? OR, is it something that the visitor has to select before it will translate?
Thanks!
Hello Ryan,
1. Correct — WPML only translates the parts that have changed. You don’t need to prompt WPML manually. Simply click the “Update Translation” icon, or if you’re using bulk translation, re-run the translation. WPML will automatically detect and process only the changed content.
2. No, another copy won’t be created. The existing translation will be used, with new content added or existing content updated as needed.
3. Yes, that’s also possible. You can enable the “Translate Everything Automatically” option. With this setting, everything is translated automatically — no manual action required. When a new post, page, or product is added to your site, it will be translated immediately. Similarly, any updates made to existing content will be translated automatically and instantly.
Hello,
I’m looking at your pricing and it doesn’t look like you cater to Canadian websites. Am I mistaken or is it not possible for Canadians to participate in this product?
Kind thanks
Hello Patricia,
Canadians can use WPML as well. I’m curious—what made you think they couldn’t? Do you have any specific questions? What language would you like to translate into? Canadian French, perhaps? If so, here are the screenshots showing how to configure WPML for Canadian French.
https://wpml.org/wp-content/uploads/2025/05/can-french-1.png
https://wpml.org/wp-content/uploads/2025/05/can-french-2.png
https://wpml.org/wp-content/uploads/2025/05/can-french-3.png
Our requirement: Translation plug-in based on absolute-MUST minimum business requirements-
1) Automatically translate the content published in English along with slug into spanish. Should be able to ad spanish lang in slug like /es/slug
2) Each automatically translated Spanish language page MUST be published to Spanish-language URL – that is indexable, crawlable, and be part of the xml sitemap (yoast)
3) Manually overwrite certain words (that was automatically translated) for grammar and usage based on client’s preference. The automatically translated pages should still have option to be edited manually.
4) Should be elementor compatible
Hello,
WPML supports everything you are asking about:
1. This is possible and works out of the box. Adding /es/ is the default setting for languages (the so-called language in directory option). WPML translates slugs too.
2. This is possible too. You need to add the WPML SEO plugin when adding WPML plugins. You will see this plugin on your list of WPML plugins. After adding the OTGS installer plugin please go to Plugins > Add new > Commercial tab and locate the WPML SEO plugin and activate it too.
3. Possible too. You can make any edits to automatic translations.
4. WPML is compatible with ELementor and Elementor Pro. Do you use any Elementor addons with some additional Elementor widgets?
Hi there,
I want to purchase the WPML Agency version, The creditcard payment option isn’t working. Could you help me out?
Hello,
I didn’t find any stuck/incomplete orders from your email address in our system. Would you like to try again? You can also try a different browser or using PayPal. In case of issues, please email us again. You can also use this form: https://wpml.org/home/contact-us/contact-form/
Dear WPML team,
I am a web developer. I use WordPress and Elementor for website development. If I buy the unlimited version, How many domains could I install and use? I mean, is it possible to use it for different domains in different hosts for one year? What are limitations? What are the positive points and privileges?
Regards,
Farhad
Hello Farhad,
Thanks for your interest, If you buy the Agency version you are welcome to register unlimited sites. It will give you access to updates and support for one year. The Agency subscription includes access to all features.
https://wpml.org/features/
WPML is integrated with Elementor https://wpml.org/plugin/elementor/
Kind regards
How can I purchase in USD instead of Euro?
Hello Jay,
I am afraid we don’t accept USD payments. All our transactions are currently processed in EUR.
Kind regards,
Dear WPML team,
Does WPML support Armenian Language? Russian? Persian?
Where I can see the list of languages?
Does it depends on the translation
Thanks
Hello Farhad,
You can see the available languages here https://wpml.org/documentation/automatic-translation/wpml-ai-wordpress-translation/#available-languages
Hello.
My question abiut price of credits for translation.
Why does the calculator show a price of 362.30 € for 1,001,000 credits, but the purchase is only possible for 800 €?
Thank you.
Best regards, Oleksander.
Fedonenko@gmail.com
Hello,
there are two types of credits:
1. Pay as Go You (PAYG) credits – these are cheaper but to use this method you need to provide your payment card. The calculator represent the PAYG credits.
2. Pre-paid credits – you buy these in packages. These are represented by the boxes at the bottom of the screen: the Buy Prepaid Packages section.
I asked our documentation team to update the page to make it clearer. Thank you for you note.
Hello,
Does the renewal of the Multilingual CMS plan subscription make 90,000 credits available for use again, or are those credits only granted once during the initial subscription?
Hello
Every time you renew WPML, we refill your translation credit balance up to a certain limit:
Multilingual CMS – up to 90,000 credits
Multilingual Agency – up to 180,000 credits
For example, if you have a Multilingual CMS plan with 33,000 credits left, you’ll receive 57,000 credits when you renew WPML.
More details here: https://wpml.org/purchase/wpml-renewal/#renewals-credits
Kind regards
Hi,
Can you provide a purchase invoice in USD?
Hello
For all billing questions, please ask your question using this form: https://wpml.org/home/contact-us/contact-form/
Our administrative staff will be able to help you.
Thank you
Hi WPML Team,
Though our website is on one domain (i.e. http://www.mywebsite.com), the website traffic is load-balanced on two different servers. Each of the server has its own WordPress installation with their own domains (i.e. serve1.mywebsite.com and server2.mywebsite.com).
Our question is, do we need to buy the Multilingual Agency version of the WPML plugin or can we buy the Multilingual CMS version?
Please let us know. We sincerely hope we have explained our situation well enough.
Best regards,
Firdaus
Hello
It is important to know that WPML does NOT run in a distributed fashion across separate WordPress instances. Our plugin expects that multilingual content reside in the same WordPress installation/database. While we support translations within WordPress multisite networks, the database itself must be singular and unique.
From what you write, it does not seem that our plugin is the right fit for your use case which is distributed across WordPress databases and separate servers.
I hope I have understood your requirements correctly and that I have explained clearly our architectural limitations.
Kind regards
I did bought this last year, why it says me to buy again ???
couldnt i use just credits or buy credits and run it again???
Hello Aaron,
You need an active subscritpion to keep updates and support as well as use automatic translation.
More info here https://wpml.org/purchase/wpml-renewal/
Kind regards
Hello
I think you are referring to a notice to renew the WPML CMS license which is a **yearly subscription**. This is apart and separate from purchasing and using credits for ongoing translations.
Here is a summary of what renewals provides:
https://wpml.org/purchase/wpml-renewal/
You can continue to translate and use the plugin without renewing as well but there are restrictions:
If you don’t renew your subscription after a year, you can still log into your account, however, you will:
You can continue to use WPML, however, please note that WordPress and other plugins get updated all the time. As your site will be running an older version of WPML, you might run into different compatibility issues.
More info here: https://wpml.org/home/terms-and-conditions/#what-happens-if-you-don-t-renew
I hope this information clarifies the notices you are seeing.
Kind regards
We are considering using the plugin.
We basically want Google to index our Russian translated pages and show the Russian translated pages in its search results on google.ae
Since these pages are generated dynamically, do they get permanently indexed by Google and appear in its search results?
Static pages are easily indexed by Google but what about these dynamically generated pages?
Hello
Our plugin architecture does not do “dynamic translation”. The translated post-types/taxonomies/meta-data are stored in the database as a static post/pages/cpts/taxonomies….etc. For this reason, they are easily indexed by Google indeed.
Here is some more information for you regarding WPML and SEO:
https://wpml.org/documentation/related-projects/wpml-seo/
And some insights to our architecture:
https://wpml.org/documentation/support/wpml-tables/
Kind regards
Hi,
I currently have a multisite setup in subdirectories as follows:
– example.com/fr/ – French language for the french market
– example.com/es/ – Spanish language for the Spanish market
– example.com – English language, as an x default
– example.com/se/ – Swedish language for a Swedish audience
I want to have a multilingual solution implemented for just particular parts of the multisite, so that most websites stay exactly as they are, but certain non-english language websites get a multilingual option. E.g.:
– example.com/se/en/ – English language for a Swedish audience
Is this possible with the tool?
And separately, if it is, would users be able to search from the index of a site that has WPML working and find search results from across both English language and the local language?
Hello
Have you read our article about multisite support with WPML?
https://wpml.org/documentation/support/multisite-support/
I am assuming that your subsites each have different unrelated content.
If your setup has different content for each “language market”, then your approach may not be supported if you use language codes for the site subdirectories.
Let me clarify.
– example.com/fr/ has content relating to a ski shop
– example.com is a cooking school
In this case, if you wanted to implement an FR version of the cooking school, the permalink for the FR version of example.com would become “example.com/fr” which conflicts with the root directory for the French subsite of your network (ie. the ski shop)
What we normally expect and fully support is that you would NOT implement language codes for site names but have something like:
exmaple.com/ski-the-alps/fr
example.com/ski-the-alps/en
example.com/cooking-school
example.com/cooking-school/fr
In the example you provided for English speaking visitors in the Swedish market, the resulting permalink could then be: example.com/swedish/en
I would also take this opportunity to suggest that you also activate WPML at the site node level and not at the network level.
You also asked:
Again, I am assuming that each subsite has DIFFERENT unrelated content. In this case, the answer is normally “no” because most people do not want to confuse their site visitors with mixed language search results. This is done via WordPress filters. There are use cases where this behaviour is not desired and the mixed results **IS** wanted…then you would have to turn off the filter that separates out results of the SQL query by active language code.
The short answer is: it’s up to you but may require some small PHP customisation.
I hope I was able to answer your question.
In the case that I misunderstood your question and your sub-sites are related storing different language versions of the exact same content. then you are looking for WPML to only switch between these pre-exiting language versions, I would suggest that you consider merging your content into a single site by exporting/importing the existing content taking note to import with the language code of the content. In this case, your site becomes a normal WPML installation with language versions residing in sub-directories of a single domain.
Kind regards
Hey there,
My client has a misconfigured WPML plug-in, possibly under an old marketing agency’s email address. Abeyta would love to set up the whole 9 yards with automated translating under their own account, or figure out how to get access to their existing.
Can you help us figure out if this account is setup under an @abeytanelson.com account or not, and how to set this up from start to finish?
Thank you!
Hello
Please have Abetya contact our administrative office to best help her sort out the situation here:
https://wpml.org/home/contact-us/contact-form/
Thank you
We recently restored our website due to a system crash. After the restoration, we encountered an issue with the OTGS Installer. A message appears indicating that the OTGS Installer cannot function due to a missing PHP component: cURL.
“OTGS Installer, responsible for receiving automated updates for WPML and Toolset, requires the following PHP component(s) in order to function:cURL”
We would like to ask:
– Is it still possible to continue using our previous WPML license for this restored site without having to repurchase it?
– What steps should we take to fix the OTGS Installer error related to cURL?
– Could this issue be related to server configuration after restoration?
Hello
Please contact our Support Team for help for the cURL issue. It’s not an uncommon hitch and they will be able to sort you out.
How our support forum works:
If a support agent is available for live chat when you submit your issue, you’ll be connected with a technical expert in real time. Otherwise, your request will be converted into a support ticket and handled promptly—usually within a few hours. You’ll receive an email notification once our support team responds.
To answer your questions:
Answer: Yes!
To start, make sure that your server meets the minimum operating requirements listed here: https://wpml.org/home/minimum-requirements/
Then, contact the Support Forum using the steps I listed above.
Answer: Yes, a cURL error is server related. There are several types that are possible and the Support Team can help you determine which kind it is and what to do about it.
Thank you.
I installed and also created geolocation key and installed but still auto currency is not happening .. why ?
Hello
Please contact our Support Team for help. Here’s a video on how to report an issue in our support forum.
How our support forum works:
If a support agent is available for live chat when you submit your issue, you’ll be connected with a technical expert in real time. Otherwise, your request will be converted into a support ticket and handled promptly—usually within a few hours. You’ll receive an email notification once our support team responds.
Thank you.
Hi,
I have a multilanguage woocommerce installation. I have ready to import in one file per language (7 languages) all product details, category names, product tags, taxonomies, image names, in short, every possible product details are in my csv files which I want to import via WP All Import, which does not need to be translated but mapped while importing to all other same product translations to be able to switch between the languages.
I need only to translate the pages and taxonomie names in all languages.
Is this possible with WPML? Is there any document or furrther information about this constellation, maybe a example? What do I have to do to map all languages?
Thanks and regards
Oskar
Hello
The short answer is “Yes” but you must be sure to import your taxonomy languages and link them before attempting to import your products. You will also need our add-on plugin: https://wpml.org/documentation/related-projects/wpml-export-and-import/
Please read this documentation carefully:
https://wpml.org/documentation/related-projects/wpml-export-and-import/preparing-import-files-for-wpml-export-and-import/
I hope this information answers your questions. Our Support Team is also available to work with you to get the import right when the time comes.
Kind regards
Hey there! Do you have any special purchase options for non-profit/charity organizations?
Hello
Yes we do but you need to apply through this form:
https://wpml.org/home/contact-us/contact-form/
Good luck!
Regarding #comment-9472864:
If I understand correctly then, I could implement WPML on just one sub-site (e.g. example.com/se/) and have a WPML language subdirectory from this just for the alternative language (e.g. example.com/se/en/ – for english on Swedish website?). So long as it is isolated to the sub-site (and not implemented at the network level, then this should not cause problems)?
It would be a conflict to try and implement a language variation on the root because of the fact that there would already be subdirectory variations created by the multisite network, not the WPML?
Hello
is
Yes – HOWEVER, as I described before – it is not recommended to have two language subdirectories and may not even be supported. Having WPML activated at the sub-site allows you to troubleshoot and manage WPML plugin per site without interrupting the other sites.
WPML will create language subdirectories. As I described before, if you have example.com and you translate this to fr, the permalink for the french version of that site is example.com/fr. If you already have example.com/fr pointing to A DIFFERENT site, this will confuse everything. Please avoid having subsites names with a language code. You can change “fr” to “french” or try the actual name of the site like “ski-coucheval” (I’ve invented this name) but you cannot/should not have example.com/fr/en. This is not recommended.
Please consult the article I sent earlier for full details.
Sorry for the delayed response, I’ve been busy and then on retreat.
Sorry if these questions seem basic or redundant, but I volunteer at a religious 501c3 origination and costs are something we need to consider for any investments. Our website has 300 pages, 50 blog posts, 250 event pages plus store pages; so its pretty large.
So, from reading the link provided it seems that an initial translation into two languages, regardless of the number of words, is free if I buy the Auto translation along with WPML. Is that correct? Then there is the Pay-As-You-Go option listed if more languages are needed. Correct?
Hello
You wrote:
No, this is not a correct understanding. You are “gifted” a starting credit balance for automatic translation. How far this goes to translate your site content depends on the number of words and the machine translation engine that you choose. After the “free” credits are exhausted, you will then have to choose a credit package that meets your needs to continue translating automatically.
You can choose between Pay-as-you-Go or Pre-Paid credits.
To estimate how many credits your site might reqiore, you can try our credit calculator here:
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
I hope this clarifies how credits work.
Can this plugin help me translate my WooCommerce products? I have many categories but only want to translate one or two of them. Is it possible?
Hello
Yes, our plugin with the Woocommerce addon can help you with this. Please read more here:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/
You can choose which taxonomies to translate but you need to consider how your filters will work. It may be that you will need to duplicate the categories to other languages so that your product search filters work as they should. The best thing would be to take a few representative taxonomies and products to make sure you have your bases covered.
We do not offer any kind of trial packages but we do have a 30-day refund guarantee so you can return the product for a refund no matter what reason. When you purchase the product, you will have access to our technical support team who will be able to work with you to find the right settings for your shop.
https://wpml.org/purchase/refunds/
Kind regards
Hello, how do i get in touch with support, when account related e-mail is not working anymore and website is down and does not exist? Can’t log in.
Please help!
Aivar
Hello Aivar,
I have replied to you via email about this.