Are you a WPML client? This is a question better sent to the WPML Support Forum as they have the most up-to-date information on erratas/bugs/new-features. Pre-Sales should not be used as a technical support channel.
However, I can generally answer your question in that you need to search and translate the get_text() strings for the standard email within the String Translation table. Then, you should enable the following setting: “Allow translating the login and registration pages” setting in WPML -> Settings -> Login and registration pages
Hello, I am interested in your product, and I would like to know 1. Can I translate multiple existing pages and blogs to spanish and get urls: https://example.com/es/xxxx very easily? and do you have a tutorial if you support it? 2. It is written that you support yoast seo, do you have a tutorial video? 3. Do I must use woocommerce to use your product? My sites is created using wordpress and elementor, and I don’t use woocommerce and even want to delete it because it lowed down the loading speed. In this case, can I still use your product?
You don’t have to do anything but select the option at installation time.
2. It is written that you support Yoast seo, do you have a tutorial video?
We support the translation of SEO Yoast meta data. This is done through our SEO Multilingual add-on plugin. The SEO features/functions remain the realm of YOAST and specific questions about this should be directed to them:
We are a software distributor and currently, we have a customer is wondering if we can source your product on their behalf for their client to use.
Are you supporting channel sales?
Can we purchase this software directly from you on behalf of our customer located in Singapore?
We have recommended and implemented your product many times over our 17 years in business. We have a new enterprise Client who is very new to WordPress. We have explained WPML functionality and given it our highest recommendation. Nonetheless he would like to meet you to ask questions. Is there a chance of setting up a meeting?
If I get the WPML CMS account to set up a site for a client and then use the Transfer WPML Renewals to the client will the transferred Renewal still include all of the WPML CMS features (like will they still be able to use the Advanced Translation Editor and the E-Commerce support, etc.)?
Hello Jeff,
Yes, exactly. After transferring the renewal link they will get access to exactly the same features as the CMS subscription. Note they will not be able to register any new urls.
I have a question about “hide and show” or “conditional visibility”. My site was built with jetengine and elementor.
1. Is it possible to show a container in English site, but hide this container in Japanese site. if yes, how should I set it up?
2. For Hyperlink, can i change the links when in different languages sites?
1. Is it possible to show a container in English site, but hide this container in Japanese site. if yes, how should I set it up?
I understand that you have a page/pages where the content between the original language and the translated language are different.
In this case, we would recommend that you use “Manual” translation for these pages. This allows for independent layouts but still remain linked as translations. Using Automatic Tranlsation assumes that the content between the two layouts is identical.
2. For Hyperlink, can i change the links when in different languages sites?
I am understanding that you would like to have links that point to different sites in each language. In this case, you would translate the links in the Advanced Translation Editor (ATE) or manually to accommodate the different target at the time of translation.
If I use different design for different languages, it works on WordPress Editor only , but not work on elementor, right?
No, it will work on any editor EXCEPT the WPML editors (ATE or CTE). So, to have different layouts using Elementor, you would directly create/translate the target language layouts within the Elementor Editor(s) view. This means you would change your administrative/backend language to access each versino of the editor to edit the appropriate language.
Thank you so much for being willing to meet with a potential client. This collaborative spirit is really terrific. we will take advantage of the calendar link shortly.
We have always loved the WPML product at WebDevStudios, and this is just one more reason for us to love it.
You mean create different templates for different languages,right?
In my case example:
Custom Post Type: university
meta field: intro, fee
there are 3 languages for my site: english,japanese,korean
questions:
1. should i create different metafields?
intro_en, intro_ja,intro_ko
2. how could I assign each template to post ?
university_en template to english site,
university_ja template to japanese site ,
university_ko template to korean site.
or i am doing in a wrong way, could you guide me how to make it happen?
I see that you are already a paying customer. In this case, and to best help you, I need to direct you to our Support Forum. They have the tools and information to better assist you faster.
Each subsite is treated as if it was its own site with an instance of WPML running.
Each individual domain (and their languages) would take one seat on the WPMLCMS subscription. In my example, you would have a subscription with 2 site keys in this case.
Of course there could be other ways of setting it up.
The important thing is that the only difference between a multisite network and separate hosted sites from our subsciprtion perspective is that the WPML instance is hosted on the same database. Each domain/sub-node on your network still takes one site key.
Has WPML discontinued the renewal discount of 25%? I went today to purchase a CMS license and noticed it says: “The yearly renewals cost €99.00”. I know that previously renewals were €74.00.
We do not offer trial subscriptions. However, the refund policy is generous allowing you to return the product for any reason (including “testing”) for a full refund within 30-days. This is what most people end up doing.
Unless I renew first, I’m unable to reach the support team.
1. Respond to my inquiry through the pre-sale channel
You are correct in your assessment of the situation. However, I cannot offer support through the PreSales channel. Access to Support is the one of the benefits of maintaining a paid subscription. As I explained before, the kind of questions you are asking are out of the scope of the purpose of Pre-Sales.
2. Provide temporary access to the support team.
We also do not provide temporary access to the support team as they are assisting paying customers at the moment.
Please consider renewing your subscription to get the support you need. As an alternative, you can find other paid support by contacting a WPML Certified contractor: https://wpml.org/contractors/
Does your support cover language-related assistance (e.g. translation accuracy, language nuances, or content clarity) in addition to plugin or technical support?
The support forum does not offer language-related translation assistance (unless it is part of of an underlying technical issue). However, we do take all translation quality feedback seriously for our PLC translation engine.
The Support Forum is focused on identifying technical bugs and/or usability issues as well as assisting you in the use of our plugin.
Hi, Just setting up a multi language ecommerce site for a client. This will be the first time I’ve used a translation plugin. On the landing page their will be images of offers. The images will change but there will be no text change, does WPML re-translate each time an image changes?
Hello Jane,
Every time you change an image, you will need to refresh your translation in order to make these changes available.
However, depending on how your website is created, it should be done with our WPML Media Translation add-on, and it won’t require translation credits if no text is included.
I hope it helps.
I was hoping to get ownership of my WPML plugin, it’s currently licensed under M Agency. How can I get started with licensure transfer (without affecting all of my existing translations)?
Hello Terry,
If WPML is installed on your site you can buy an end-user account to receive updates and support for your site. Note that you will not be able to register any new sites.
More info here https://wpml.org/purchase/paying-wpml-renewal-for-my-site/
I’m building a website using the Divi builder. They recommended I use your plug-in to make a multilingual site. Why can’t I see your pricing in US dollars? The language selection dies not have US.
I’m creating one website that I need to translate into two extra languages other than the default. I have someone who can do the translation for me so I don’t need a translation service. The website will have a menu and I will be translating the menu as well. Do I only need the WPML blog version or will I need the WPML CMS version? Thank you in advance.
The translation tools are only one part of the WPML CMS features. If you are using page-builders or have plugin/theme options and/or dynamic texts then you would need to get the CMS subscription.
The website will have a menu and I will be translating the menu as well.
In this case, you would need the String Translation plugin and therefore, the CMS subscription.
More here: https://wpml.org/purchase/
I want to translate my website to multible languages, only the thing is that for each website there is a specific TLD and a WordPress installation. Can I do that with WMPL, and if so, is there documentation on how to do it? It seems the plugin is focust on one installation.
It seems the plugin is focust on one installation.
Correct. Each WPML instance runs on a single WordPress installation. We don’t run translations across different databases (i.e. different WordPress installs).
I hope I understood your question – in any case, here is relevant information about URL formats (which include the option to have each language associated with a TLD however the DNS records still point to ONE SINGULAR WordPress instance).
Hello Terry,
In this case, you just need to update the subscription key in the backend of your site. Everything will keep working normally while you do this.
You need to register the site through the new account and use this key to register WPML.
If you need any further help, please contact us on hello@wpml.org directly and we’ll help.
Hello,
I am just using the default wordpress password reset mail. How would those needed to be set up/
Kind regards,
MIke
Hello
Are you a WPML client? This is a question better sent to the WPML Support Forum as they have the most up-to-date information on erratas/bugs/new-features. Pre-Sales should not be used as a technical support channel.
However, I can generally answer your question in that you need to search and translate the get_text() strings for the standard email within the String Translation table. Then, you should enable the following setting: “Allow translating the login and registration pages” setting in WPML -> Settings -> Login and registration pages
Be sure to test each email.
Forum threads of interest:
https://wpml.org/forums/topic/send-reset-password-mail-to-user-in-the-selected-site-language/
How to open a Support Thread:
https://drive.google.com/file/d/1lXqhYtXf-ZfksyuVRQYVkxnSS-IqAzNO/view?usp=drive_link
Thanks
hello – how long does it usually take to receive the email with the password after purchasing your product ?
Hello
It should be handled within 12-hours. If you have not received anything, please user this form to contact our administrative team:
https://wpml.org/home/contact-us/contact-form/
Please don’t forget to check your Spam inbox as well.
Kind regards
Hello, I am interested in your product, and I would like to know 1. Can I translate multiple existing pages and blogs to spanish and get urls: https://example.com/es/xxxx very easily? and do you have a tutorial if you support it? 2. It is written that you support yoast seo, do you have a tutorial video? 3. Do I must use woocommerce to use your product? My sites is created using wordpress and elementor, and I don’t use woocommerce and even want to delete it because it lowed down the loading speed. In this case, can I still use your product?
Hello
Yes! Please read about this here:
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/
You don’t have to do anything but select the option at installation time.
We support the translation of SEO Yoast meta data. This is done through our SEO Multilingual add-on plugin. The SEO features/functions remain the realm of YOAST and specific questions about this should be directed to them:
https://wpml.org/documentation/plugins-compatibility/using-wordpress-seo-with-wpml/
https://www.youtube.com/watch?v=gOpId12Q7VE
No. You do not have to use Woocommerc to use our product.
Kind regards
Hi!
We have a subscription at WILLIAM@MANOIRS.CA for 99EUR
However that email does not exist anymore unfortunately 🙁
How can we restore accessS?
Please keep all in CC:
LAURENT@MANOIRS.CA
LAURENTCHEVRETTE@MANOIRS.CA
WILLIAM@manoirs.ca
LOUIS@MANOIRS.CA
Many thanks,
Laurent @ laurent@manoirs.ca via Louis Poissant => louis@manoirs.ca
Laurent
Hello
Please send your issue to our admin/accounts team using this form:
https://wpml.org/home/contact-us/contact-form/
Please tell them which address to change the contact address to (it shoudl be one).
Kind regards
Hello Team,
I am writing to you from Aquion in Australia.
We are a software distributor and currently, we have a customer is wondering if we can source your product on their behalf for their client to use.
Are you supporting channel sales?
Can we purchase this software directly from you on behalf of our customer located in Singapore?
Looking forward your response.
Hello
Yes. If you have a Multilingual CMS or Multilingual Agency account, you can transfer renewals to your clients and let them manage WPML on their site
More here:
https://wpml.org/purchase/transferring-account-renewals-to-your-clients/
I hope this answers your question!
We have recommended and implemented your product many times over our 17 years in business. We have a new enterprise Client who is very new to WordPress. We have explained WPML functionality and given it our highest recommendation. Nonetheless he would like to meet you to ask questions. Is there a chance of setting up a meeting?
Hello Laura,
Thanks for recommending WPML for so many years 🙂
Yes, you can book a call with Yvette on the followong link https://calendly.com/yvette-ramos-oliveau/wpml-feedback
If I get the WPML CMS account to set up a site for a client and then use the Transfer WPML Renewals to the client will the transferred Renewal still include all of the WPML CMS features (like will they still be able to use the Advanced Translation Editor and the E-Commerce support, etc.)?
Hello Jeff,
Yes, exactly. After transferring the renewal link they will get access to exactly the same features as the CMS subscription. Note they will not be able to register any new urls.
Hi Yvette
Can I please get help setting up the account.
Regards,
Hello
What kind of assistance do you need? Purchasing or transferring the renewal of the subscription to your client?
Once you purchase the subscription, you can get assistance from our online support team:
https://wpml.org/forums/forum/english-support/
Regards
Hi,
I have a question about “hide and show” or “conditional visibility”. My site was built with jetengine and elementor.
1. Is it possible to show a container in English site, but hide this container in Japanese site. if yes, how should I set it up?
2. For Hyperlink, can i change the links when in different languages sites?
Thanks
Hello
I understand that you have a page/pages where the content between the original language and the translated language are different.
In this case, we would recommend that you use “Manual” translation for these pages. This allows for independent layouts but still remain linked as translations. Using Automatic Tranlsation assumes that the content between the two layouts is identical.
More here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
I am understanding that you would like to have links that point to different sites in each language. In this case, you would translate the links in the Advanced Translation Editor (ATE) or manually to accommodate the different target at the time of translation.
I hope I have understood your questions.
@Yvette
Thanks for your reply.
This is a following-up question.
If I use different design for different languages, it works on WordPress Editor only , but not work on elementor, right?
Thanks
Hello
No, it will work on any editor EXCEPT the WPML editors (ATE or CTE). So, to have different layouts using Elementor, you would directly create/translate the target language layouts within the Elementor Editor(s) view. This means you would change your administrative/backend language to access each versino of the editor to edit the appropriate language.
I hope this clarifies the confusion.
Hi,
About “Use Different Designs for Different Languages” , does it work on wordpress editor only , or also work on elementor either?
Thanks
Hello
I replied to you on your other comment.
Thanks
Hi Mercedes and Yvette,
Thank you so much for being willing to meet with a potential client. This collaborative spirit is really terrific. we will take advantage of the calendar link shortly.
We have always loved the WPML product at WebDevStudios, and this is just one more reason for us to love it.
Kind regards,
Laura
Thanks for the nice words 🙂
We look forward to meeting in the video call.
Hi Yvette,
Thanks for your reply.
You mean create different templates for different languages,right?
In my case example:
Custom Post Type: university
meta field: intro, fee
there are 3 languages for my site: english,japanese,korean
questions:
1. should i create different metafields?
intro_en, intro_ja,intro_ko
2. how could I assign each template to post ?
university_en template to english site,
university_ja template to japanese site ,
university_ko template to korean site.
or i am doing in a wrong way, could you guide me how to make it happen?
Thanks a lot
Hello
I see that you are already a paying customer. In this case, and to best help you, I need to direct you to our Support Forum. They have the tools and information to better assist you faster.
Demo:
How to report an issue: https://wpml.org/help/reporting-support-issues
Steps:
Log into your WPML account
Go to: Support Forum > Report a New Issue
Select: “I need help using WPML”
Fill out the form
If an agent is available, you’ll be connected via live chat. Otherwise, a ticket will be created and answered shortly.
Thank you for your understanding and collaboration.
Hi Yvette,
My subscription expired just two days ago, and unfortunately, I no longer have access to support.
If the WPML team is able to assist with my questions, I’d be happy to renew my subscription.
Thank you!
Hello
Yes, they are definitely able to assist with your questions.
Kind regards
How does the licensing model work with multisite installs using multiple unique domains?
For example, say we have 1 multisite network with 5 sites, each setup with unique domains (www.site-1.com, http://www.site-2.com, etc.). Each domain would need its own set of translations using nested url paths (www.site-1.com/en, http://www.site-1.com/es, http://www.site-2.com/fr, http://www.site-2.com/de)
Would each individual domain within the multisite count as 1 seat on the license and require the Multilingual Agency tier?
Or would the single network install count as 1 seat on the license and require the Multilingual Blog tier, regardless of the number of unique domains?
Hello
In your example, each subsite has it’s own content – correct
A common setup would be:
Multisite Network: site1, site2, site3
Each of these sites are independent sites not related to each other.
When WPML is active, you would network instlal and node activate the plugin.
If site1 had languages: en, es, fr
and site2 had languages: en, de
then the URL structure would be:
http://www.site1.com, http://www.site1.com/es, http://www.site1.com/fr
http://www.site2.com, http://www.site2.com/de
Each subsite is treated as if it was its own site with an instance of WPML running.
Each individual domain (and their languages) would take one seat on the WPMLCMS subscription. In my example, you would have a subscription with 2 site keys in this case.
Of course there could be other ways of setting it up.
Please read this article carefully to understand what is supported with multisite networks: https://wpml.org/documentation/support/multisite-support/
The important thing is that the only difference between a multisite network and separate hosted sites from our subsciprtion perspective is that the WPML instance is hosted on the same database. Each domain/sub-node on your network still takes one site key.
I hope this answers your quesiton
Has WPML discontinued the renewal discount of 25%? I went today to purchase a CMS license and noticed it says: “The yearly renewals cost €99.00”. I know that previously renewals were €74.00.
Hello
Yes, the renewal discount has been discontinued.
Kind regards
Hi,
Do you have any trial version for testing before purchasing the full version?
Thanks & Regards,
Hello
We do not offer trial subscriptions. However, the refund policy is generous allowing you to return the product for any reason (including “testing”) for a full refund within 30-days. This is what most people end up doing.
https://wpml.org/purchase/refunds/
Kind regards
Hi Yvette,
Since my account has expired, I no longer have access to the support portal.
Unless I renew first, I’m unable to reach the support team.
There are two ways you could assist me:
1. Respond to my inquiry through the pre-sale channel, or
2. Provide temporary access to the support team.
Thank you
Hello
You are correct in your assessment of the situation. However, I cannot offer support through the PreSales channel. Access to Support is the one of the benefits of maintaining a paid subscription. As I explained before, the kind of questions you are asking are out of the scope of the purpose of Pre-Sales.
We also do not provide temporary access to the support team as they are assisting paying customers at the moment.
Please consider renewing your subscription to get the support you need. As an alternative, you can find other paid support by contacting a WPML Certified contractor:
https://wpml.org/contractors/
Regards
Hello,
Does your support cover language-related assistance (e.g. translation accuracy, language nuances, or content clarity) in addition to plugin or technical support?
Thank You
Hello
The support forum does not offer language-related translation assistance (unless it is part of of an underlying technical issue). However, we do take all translation quality feedback seriously for our PLC translation engine.
The Support Forum is focused on identifying technical bugs and/or usability issues as well as assisting you in the use of our plugin.
Kind regards
Hi, Just setting up a multi language ecommerce site for a client. This will be the first time I’ve used a translation plugin. On the landing page their will be images of offers. The images will change but there will be no text change, does WPML re-translate each time an image changes?
How much is extra translation credit?
Thanks
Hello Jane,
Every time you change an image, you will need to refresh your translation in order to make these changes available.
However, depending on how your website is created, it should be done with our WPML Media Translation add-on, and it won’t require translation credits if no text is included.
I hope it helps.
Good morning,
I was hoping to get ownership of my WPML plugin, it’s currently licensed under M Agency. How can I get started with licensure transfer (without affecting all of my existing translations)?
Thanks,
Terry
Hello Terry,
If WPML is installed on your site you can buy an end-user account to receive updates and support for your site. Note that you will not be able to register any new sites.
More info here https://wpml.org/purchase/paying-wpml-renewal-for-my-site/
Best regards
I’m building a website using the Divi builder. They recommended I use your plug-in to make a multilingual site. Why can’t I see your pricing in US dollars? The language selection dies not have US.
Hello
We do not bill in USD. You can read about this currency change here:
https://wpml.org/announcements/2023/08/upcoming-pricing-update-for-new-accounts/
Kind regards
I’m creating one website that I need to translate into two extra languages other than the default. I have someone who can do the translation for me so I don’t need a translation service. The website will have a menu and I will be translating the menu as well. Do I only need the WPML blog version or will I need the WPML CMS version? Thank you in advance.
Hello
The translation tools are only one part of the WPML CMS features. If you are using page-builders or have plugin/theme options and/or dynamic texts then you would need to get the CMS subscription.
In this case, you would need the String Translation plugin and therefore, the CMS subscription.
More here: https://wpml.org/purchase/
Kind regards
I want to translate my website to multible languages, only the thing is that for each website there is a specific TLD and a WordPress installation. Can I do that with WMPL, and if so, is there documentation on how to do it? It seems the plugin is focust on one installation.
Hello
I assume TLD means “Top Level Domain”?
Correct. Each WPML instance runs on a single WordPress installation. We don’t run translations across different databases (i.e. different WordPress installs).
I hope I understood your question – in any case, here is relevant information about URL formats (which include the option to have each language associated with a TLD however the DNS records still point to ONE SINGULAR WordPress instance).
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/
We are compatible with Multisite installs, but not ACROSS subsites. Same single/unique WordPress instance/database restriction applies.
https://wpml.org/documentation/support/multisite-support/
Kind regards
Good morning,
I purchased a license, but now need to replace my old agency’s license with mine, without messing up any existing Spanish translated pages.
How do I do this?
Sincerely,
Terry
Hello Terry,
In this case, you just need to update the subscription key in the backend of your site. Everything will keep working normally while you do this.
You need to register the site through the new account and use this key to register WPML.
If you need any further help, please contact us on hello@wpml.org directly and we’ll help.