i really can't understand why this form does not works. Any other form works perfectly with translation. This form works perfectly if i disable the Gravity Forms Multilingual plugin. I checked if the value strings are incorrectly translated (since there is conditional logic i think is wise to not translate the value but only the labels).
Does the issue also occur if you create a similar new test-form?
Does the issue also persist if you run the site with Gravity Forms and WPML Plugins only?
If so, we might try to recreate the issue on a new test-site, otherwise, if the issue does not persist when running only Gravity Forms and our plugins then it might be related to a third plugin ad we will need to investigate further.
Please let me know about the results before we take further steps.
all the forms works fine if i disable the Gravity Forms Multilingual plugin. But all the other forms work fine even if i enable the Gravity Forms Multilingual plugin. It's just that form that doesn't works. Every forms has conditional logic.
Is there a way to reset the translation of a single form? Just to understand if there is a problem between the label and value. With string translation i checked if the value were translated but it was not the case.
I enabled the new Advanced Translation Editor but it did not make difference between the label of the fields and the value of the fields so it was really disapointing.
So i turned it off and get back to the string translation.
About that, could be useful to filter all the value field just to not make any mistake.
I need to test incompatibility with other plugins, but since other similar forms works, i don't see the reason.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
As you mentioned that you translated some content on String Translation, are you referring to the content of the form that is not working?
Does the translation work, if you disable String Translation? If so, I would suggest to locate the earlier translated String on String Translation and delete them and then use only the WPML Translation Editor to translate forms.
Also, try to duplicate the Gravity Form and translate it again. Does this solve the issue? hidden link hidden link
yes, if i disable string translation it works. But this is obvious because it disable automatically Gravity Forms Multilingual plugin.
I duplicated the form (so it should not have any translation at all) and it still not works.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
sorry i don't have times these days to make a full backup.
I've made another experiment: creating a total new form from scratch identical to the one that does not works.
It still does not works when i activate the plugin. Even in backend on the preview. This must be some kind of bug.
You can try to import the form i created to see if there is something wrong. But consider it works flawlessly if the Gravity Forms Multilingual plugin is deactivated.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Thank you for your message.
I am sorry, but sadly I do not have access to any Gravity Forms registration keys.
In fact, we do develop glue plugins in cooperation with the plugin author in order to maintain compatibility, but this does not include that any support agent has keys for any kind of premium plugin.
Those are individual licenses and it would be very expensive for us as a company, to obtain such a license agreement.
We hope for your understanding.
Maybe you could provide access to the site in order for me to have a better look at the issue?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would suggest you contact the Gravity Forms Support in the first place, as I am only able to escalate issues towards our compatibility team, as long I was able to recreate the issue.
You might also provide them access to the priorly provided test site and ask for their assistance in recreating the issue.
For further debugging of the issue, and consulting of our second tier, I would need access to your website, which sadly was not granted yet. I am requesting access with this message once more.
