product attributes are not visible on the translated product page

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: WCML

This topic contains 16 replies, has 2 voices.

Last updated by Kor 1 week, 5 days ago.

Assisted by: Kor.

Author	Posts
April 5, 2024 at 1:59 pm #15488441
danijelH	Hello, product attributes are not visible on the translated product page example: original ios ok: hidden link translate: hidden link
April 5, 2024 at 2:21 pm #15488573
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. We were disconnected so I've converted the chat into a ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
April 5, 2024 at 5:02 pm #15489162
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for responding. It appears that replicating the product from the original language resolves the issue. Here's the link: hidden link. Could you re-translate it? Additionally, could you clarify why you're not utilizing the Advanced Translation Editor? It would streamline the process by loading translations from the memory, eliminating the need for manual retranslation. Are there any other products experiencing similar issues?
April 5, 2024 at 5:17 pm #15489226
danijelH	I think all products with attributes is like this. Can you turn on Advanced translator?
April 6, 2024 at 7:34 am #15490301
danijelH	how can i replicate all products with attributes?
April 8, 2024 at 6:33 pm #15495804
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. I'm sorry for the delay in responding, which was caused by the weekend. It seems you have over 3700 products, and resolving this using my current method would be extremely time-consuming. Do you happen to have a staging site available that I could utilize to escalate this matter to our 2nd Tier Support for further investigation?
April 9, 2024 at 5:25 pm #15500738
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, it looks like you've provided the FTP access only. I need the WP admin access to your staging site also. Could you check?
April 10, 2024 at 4:49 pm #15505926
danijelH	Yes you can work on this production site
April 10, 2024 at 5:10 pm #15505976
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. I've been looking for your other products experiencing the same issue, but I couldn't find any products with attributes. hidden link Could you please provide a list of a few products here that are encountering this problem?
April 10, 2024 at 5:18 pm #15505978
danijelH	For example: hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link
April 10, 2024 at 5:31 pm #15505990
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks, escalating now to our 2nd Tier Support. I will come back to you once I've feedback.
April 23, 2024 at 6:56 pm #15557844
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I'm sorry for the delay in getting back to you. Our 2nd Tier Support has provided feedback, suspecting that the symbols example ("Štedilniki - brave") used on the product attribute might be causing the issue. I'll attempt to replicate this problem on our sandbox site and keep you updated on the progress.
April 24, 2024 at 12:04 pm #15560680
danijelH	Ok, but it's not just about that category or attribute, other categories and attributes are like that. For example: hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link hidden link
April 25, 2024 at 8:32 pm #15567317
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. I've escalated your feedback to our 2nd Tier Support for a more thorough review. I'll get back to you as soon as I receive their feedback.
April 29, 2024 at 6:53 pm #15578539
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. Our Second Tier Support has successfully resolved your issue, and here's what you can do to rectify it. The problem was addressed by executing the "Fix post type assignment for translations" function in WPML > Support > Troubleshooting. Although the variations had a language assigned, they were still not visible and set to "Any variation". To resolve this, follow these steps when editing the translated product: 1) Resave the product - this resolves the black variation issue. 2) Delete the translated white variation and resave - this synchronizes with the original, making both variations available. 3) How to delete a locked variation in the translation? Please refer to the attached screenshot and simply click delete, then resave. We've fixed both products here to demonstrate that the solution works. hidden link hidden link Could you give this a try and let me know how it goes?