[Resolved] Redirect not working in Event plugin if translation is not available

Hi,

Thank you for contacting the support.

May I ask you to look at the following guides and see if these are the options you are looking for?

- https://wpml.org/documentation/getting-started-guide/translating-custom-posts/
- https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#global-language-switcher-options

Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter.

Regards.

Hi,

Yes please I'll request some details and explanation on the issue or what you exactly want to achieve. As per my understanding, since there are no German translations for events, you don't want them to offer or redirect towards that.

Or in other words you want to offer only English language events, is this correct?

If yes, you can simply make Events "not-translatable". This way, the events won't be translated and eventually will have only the default language.

Please let me know, thanks.

Hi,

I tried opening the link and can see "Oops, This Page Could Not Be Found!" on both (En/De).

IMPORTANT: Please take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

On the other hand, I see that you are using "Language name added as a parameter". There should be no problem with this, but for testing purpose can you try "Different languages in directories" option as mentioned at https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/#different-languages-in-directories ?

If that does not resolve the issue then before proceeding further, may I ask you to try the following please?

- Deactivate all plugins except WPML and its addons and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.
- If the problem persists, please repeat the above steps with a default theme of WordPress (i.e. 2022).
- Please also check the browser's console for any JavaScript errors. If you find any, please copy that in your next reply. See https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/ for details on how to find these errors.

Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter.

Regards.

Hi,

Thank you for trying those options.

May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.

Also please provide following detail to investigate/observe the issue:

- detailed steps to reproduce the issue
- links to pages in admin and on frontend
- screenshots or screen recording if needed to explain
- any other relevant information to observe/investigate the issue

Please remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site, which may cause conflicts with the live site otherwise.

I've set your next reply as private to share this information safely.

IMPORTANT: If you don't see the section for providing access information, please do not write in the message box or the information may appear as public.

Please see https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Regards.

Hi,

I've tried to login with the credentials you provided, but I am getting following error:

Error: The password you entered for the email address ******* is incorrect.

Can you please check and verify? And if needed, I've enabled your next reply as private again, so you can provide new credentials.

Also please confirm that it is ok to make any change if necessary? And please confirm that you have full backup of your website and database already? Usually we prefer a staging/dev site so live site isn't compromised.

Please confirm,

Thanks.

Hi,

Thank you for your patience and my apologies for the delay, I was on holidays.

I was able to login and look for the issue, which is in fact not an issue. This is just a matter of understanding, let me explain.

I checked that Events is set to "Not translatable", which is fine and it means that there'll be no translation. So whenever someone tries to access a URL with language code in it (i.e. /de/ or ?lang=de), they should be redirected to the default language (English) and there should be no language code in the URL.

It is working exactly the same. All you need to customize or hide the language switcher from Event pages.

To support this, I switched to "Different languages in directories" in WPML -> Languages -> Language URL format and resaved the permalinks. But still on Event page's language switcher I see language name added as a parameter (i.e. ?lang=de) while it should be /de/.

However, besides this test, since Event is not translatable, there should be no language identification in the URL. And in face, default language switcher of WPML 'll never show up for a page/post which has no translation available.

So I'll suggest a simple workaround for your custom menu and/or design that you can simply hide or not-include those En/De language switching on Event pages and your issue should be solved.

I hope this helps you understand and fix the issue for your custom design and approach towards the language switchers. Please see these guides about how you can achieve that:

- https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/how-to-fix-styling-and-css-issues-for-the-language-switchers/
- https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/how-to-display-or-hide-the-language-switcher-on-specific-pages/

Please also remember that if Events have been translated in the past and if those translations still exist/publish in your site, those may be still accessible. You may also want to remove those translations (for events), if you only want English (default) be the only accessible language for this post type.

Regards.

Thank you for your understanding. I'll consider this matter resolved. Please feel free to open a new one whenever you need further help about WPML and related.

Have a nice day!