can not move credits

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Tagged: Account Issues

This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 6 months ago.

Assisted by: Long Nguyen.

Author	Posts
October 24, 2023 at 8:12 am #14643623
philipR-10	We have distributed credits to one of our sites but can not use them there. Also, we can no remove the credits because the option is missing in the tools section in Translation Management. What to do?
October 24, 2023 at 9:46 am #14645329
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Philip, Thank you for contacting WPML support, I'd be happy to help you with this issue. Please try some steps below and see if they help: - Go to WPML Sites page https://wpml.org/account/sites/ > Delete the sitekey of the site. Then the credits will be back to your WPML.org account. - Go to your site admin area > Plugins > Add new > Commercial tab > Un-register and re-register your site with a new sitekey. - Go to WPML.org account > Assign credits to your site again. Refer documentation https://wpml.org/faq/install-wpml/#unregister https://wpml.org/faq/install-wpml/#register Look forward to your reply. Thanks
October 24, 2023 at 10:22 am #14646159
philipR-10	Thanks!

philipR-10 confirmed that the issue was resolved on 2023-10-24 10:22:29.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.