[Resolved] Category shows double products, in different languages

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Please try the following steps after a full site backup{mandatory} and make sure the issue exists or not.

1) Upgrade WooCommerce Multilingual & Multicurrency to the latest version(5.3.4)
2) Visit WooCommerce>>WooCommerce Multilingual & Multicurrency
3) Select *Product Categories* tab
4) Click on the Sync button on the bottom of the screen and wait until the process complete
5) Clear all types of caches

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Thanks!

Bigul

Hello,

Thank you for the feedback. In normal cases, Sync Product Categories will help to resolve issues like this. Have you made any major changes in the website recently like migration from one server to another?

One request. Please share with us the WordPress debug.log(not WPML debug information) to collect more details on this. Refer to these pages for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

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Thanks!

Bigul

Hello,

Thank you for the updates. No problems. Take your time. We will wait for your feedback.

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Thanks!

Bigul

Hello,

Thank you for the updates. This looks like a strange issue. Do you have any server-side cache settings?

Just to make sure, have you recently migrated from the staging site to the live site?

Please try the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not.

1) Deactivate all the WPML plugins
2) Activate WPML Core plugin, then the add-ons one by one
3) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
4) On the Troubleshooting page, please click on the following options in the *Clean up* section. Wait for confirmation of processing after each one.

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables

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Thanks!

Bigul

Hello,

Thank you for the confirmation. We will wait for your feedback. Take your time.

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Thanks!

Bigul

Hello,

Thank you for the updates. While doing WPML Troubleshooting steps, please try the *Synchronize posts taxonomies* option also. Refer to the attached image for more details.

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Thanks!

Bigul