Problem: The client was experiencing an issue where, despite entering Spanish translations for checkout fields using WPML, the fields were still displaying in English during the checkout process in Spanish. Solution: We recommended the following steps to resolve the issue: 1. Ensure a backup of the live site is available. 2. Navigate to the directory:
wp-content/languages/plugins
3. Rename or remove the file named
woo-checkout-field-editor-pro-es_MX.l10n.php
. We suggested renaming it by adding '.deactivate' at the end of the file name. This action should resolve the issue upon reloading the front end.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is developing a site and wants to add the Danish language. They encountered issues where 'Validate on save' shows 'Not valid', and the backend won't open after attempting to deactivate WPML. Solution: First, ensure that the subdomain for the Danish language points correctly to the root folder. This involves configuring the DNS settings. You can find detailed instructions on how to do this here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/#2-configure-the-dns-settings. Once the DNS settings are correctly configured, try to validate the site again. If the problem persists or the solution provided here is not applicable due to being outdated or not matching your case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at the WPML support forum.
Problem: You are working on a site under development and trying to ensure that the Rank_Math plugin and its database entries are completely removed. However, strings related to the Rank_Math plugin are still showing up even after the plugin has been eradicated. Solution: If you're experiencing this issue, we recommend you try removing strings from a specific domain in WPML > String Translation. Please follow the instructions in the second part of the section "How to Delete a String" to remove strings by domain. You can find the detailed steps in our documentation here: WPML String Translation Documentation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You deactivated the WPML plugin, which led to issues like duplicated pages and media on your site. Solution: To resolve the duplicated media and properly reset WPML, we recommend following the steps outlined in this documentation: Deleting languages and plugin data by doing a WPML reset on your site. It's important to note that the media is not physically duplicated; there is just an extra database record acting as a translation of the original. For closing your WPML account, please refer to the guidance provided in this forum post: Cancel subscription and delete WPML account. If you need your account to be fully deleted, contact us directly at hello@wpml.org.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: If you're experiencing issues with translating the 'destinations' section in French using Elementor on your site, and the Spanish translations are working fine, the issue might be related to the 'Travel Management' plugin. Specifically, the shortcode nd_travel_destination_packages used in the Elementor template might be referencing an incorrect language ID for translated posts, causing it to display only the first destination. Solution: We recommend modifying the plugin's code as a temporary workaround. Please note, this plugin and the parent theme are not compatible with WPML, and any changes might be overwritten during plugin updates. Here are the steps: 1. Navigate to
2. Edit the translated destination in the admin panel, select the correct destination, and save. Since this solution might become outdated or might not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client experienced a conflict between the WooCommerce Multilingual plugin and WC Memberships, which broke the checkout process. Specifically, adding products to the cart was failing, showing an 'Empty Cart' message unless certain plugins were disabled. Solution: We recommended implementing a custom code fix. Here are the steps: 1. Navigate to WP-admin → Plugins → Plugin File Editor. 2. Open the WooCommerce Multilingual & Multicurrency plugin. 3. Go to the folder: compatibility → WcMemberships. 4. Open the file: class-wcml-wc-memberships.php. 5. Scroll to line 147 which contains: return $result;. 6. Place the cursor on line 146 and add the following code:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/.
Problem: The client wants to completely remove WPML and all associated data from their site to start over with a fresh installation, using .mo files for translations. Solution: We recommend following the detailed steps provided in our documentation to reset WPML. This process will help you remove WPML along with all saved settings and translations. You can find the guide here: Deleting Languages and Plugin Data by Doing a WPML Reset on Your Site. After resetting, you can start afresh with the proper setup using .mo files for translations. If you encounter any issues during this process or have specific strings that you cannot translate, please do not hesitate to open a new support ticket so we can assist you with that particular issue.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please contact our support team for further assistance.
Problem: You want to prevent certain menu items from being translated in WPML, such as 'i-tips'. Solution: We recommend creating custom menus manually to have full control over which items get translated and which do not. You can find detailed instructions on how to do this by visiting our documentation on Translating Menus.
If this solution does not apply to your case, or if it seems outdated, please check our known issues page and confirm that you have the latest versions of themes and plugins installed. If you still need assistance, we highly recommend opening a new support ticket in our support forum.
Problem: The client reported that the Greek version of a blog post was incorrectly marked as 'Uncategorized' alongside the correct category, and they were unable to unselect 'Uncategorized' despite not having chosen it initially. Solution: We recommended checking the WPML > Taxonomy Translation and running the synchronization to resolve the issue. This action should correct the categorization error.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
Problem: The client is experiencing issues with the appearance of their home page after translating it using WPML. The translated page's appearance is broken compared to the original. Solution: We recommended that the client translates the homepage again and then, using the page builder (possibly Elementor) used in the default language, checks the translated page's settings in the backend. Specifically, they should look for an option to hide the page title on the translated page. Additionally, we suggested checking if there is any active caching that might be affecting the appearance and offered to examine the issue further by requesting temporary access to the site. For security, we advised the client to back up their site before providing access.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket here.
Problem: The client wants to completely remove WPML to start over on a website rebuild, but cannot find documentation on how to do so and has concerns about duplicate support tickets. Solution: If you're experiencing the need to completely remove WPML and restart your website, we recommend following the discussion and steps provided in the existing support ticket. You can find the necessary information and continue the conversation on this topic at https://wpml.org/forums/topic/i-would-like-to-completely-remove-wpml-so-i-can-start-again-but-properly-this-time/. Please avoid opening multiple tickets for the same issue as it can delay the response to your original query.
If this solution is outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are unable to view comments under individual language filters in the WordPress admin dashboard, and comments are not visible on the website across any language versions, despite being approved and visible when viewing 'All Languages'. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you create a backup of your website, or ideally, test this on a staging version of your site to avoid any disruptions. 2. Navigate to your WordPress Dashboard > WPML > Support > Troubleshooting and click on the "Remove ghost entries from the translation tables". 3. Execute the following SQL command on your database:
DELETE FROM `np_icl_translations` WHERE `element_type` = 'comment';
Please try these steps and if the issue persists or the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problema: Il cliente ha bisogno di mostrare prodotti con prezzi differenti in base alla lingua visualizzata dall'utente, mantenendo la valuta sempre in Euro. Vuole che gli utenti in Italia vedano un prezzo, mentre gli utenti nel resto d'Europa ne vedano un altro, utilizzando la geolocalizzazione per determinare la lingua e il prezzo. Soluzione: Se stai cercando di configurare prezzi differenti per lingua mantenendo la stessa valuta, ti consigliamo di seguire le istruzioni fornite in un ticket simile gestito dal nostro team. Puoi trovare le indicazioni necessarie su come impostare questa configurazione con WPML e WooCommerce qui: https://wpml.org/forums/topic/change-price-of-translated-product/#post-10035023.
Se la soluzione proposta non dovesse essere più rilevante, perché potrebbe essere datata o non adatta al tuo caso specifico, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare i problemi noti correlati su https://wpml.org/known-issues/, verificare la versione della correzione permanente e confermare di avere installato le ultime versioni dei temi e dei plugin.
Problem: The client is facing an issue with their site and has opened multiple tickets for the same problem. Solution: If you're experiencing this issue, we recommend that you follow the existing ticket here: https://wpml.org/forums/topic/im-faceing-an-issue-with-translation. Please avoid opening additional tickets for the same issue as it can affect the priority and response time of your original ticket. We kindly ask you to mark the current ticket as resolved.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client has opened a duplicate support ticket for an issue that is already being addressed in another open ticket. Solution: We recommend that you do not open multiple tickets for the same issue as it can affect the priority of your original ticket in our queue. Please refer to the existing ticket for updates on your issue and mark this current ticket as resolved. You can check the status of your original ticket here: https://wpml.org/forums/topic/im-faceing-an-issue-with-translation.
If this solution is not relevant to your case, perhaps because it is outdated, or if it does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
