Available Solutions

Problem:
The client is unable to change the menu dropdown in "Menu language switcher" and "Widget language switcher".
Solution:
We recommend searching for existing tickets related to this issue, as solutions may have already been provided by our colleagues. Here is a custom search URL to find those tickets:

• Custom Search URL

Please try this and let us know if it resolves your issue.

Keep in mind that the solution might be outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.

Problem:
After migrating databases to a new host, the client encountered the dashboard message "There is a problem with String Translation tables on your site..." and there are issues with missing translations in the Dutch language, including duplicated or misplaced translations in taxonomies.

Solution:
To fix the issue with the string tables, we removed the entry

"wpml_string_table_ok_for_mo_import"

from the

"wp_options"

table, as all tables existed and their structure was correct. However, we noted that this might not always be the correct solution and you should always contact our support first if you run into a similar issue.

Please be aware that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket for further assistance.

Problem:
The client was unable to translate the WooCommerce Extras section that can be added to single product listings.
Solution:
We recommended adding the following code to the Custom XML Configuration in WPML-> Settings-> Custom XML tab:

<wpml-config>
  <admin-texts>
    <key name="astra-settings">
      <key name="single-product-extras-text"></key>
      </key><key name="single-product-extras-list">
        </key><key name="items">
          </key><key name="*">
            <key name="label"></key>
          </key>
        
      
    
  </admin-texts>
</wpml-config>

After adding the code, we instructed the client to:
1. Go to the String Translation page.
2. Search for "single-product".
3. Delete the four strings related to the section.
4. Search again for "single-product".
5. Translate the strings.
6. Clear the site's cache.
7. Check if the strings are translated correctly.
8. Add a new test product and translate it to check the issue.
We also provided a guide for further information on registering admin strings: https://wpml.org/documentation/support/language-configuration-files/translate-strings-in-wp-options-table/

Please note that the solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance: WPML support forum.

Problem:
The client wanted to change the URL format for the Arabic language version of their website from a subdomain (https://ar.cosmetology.ae/) to a directory (https://www.cosmetology.ae/ar) without losing their current work.
Solution:
We advised the client that they can change the language URL format by navigating to WPML > Languages > Language URL Format. We provided a link to the relevant documentation: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/. Additionally, we recommended creating a full website backup before making the change to ensure safety, but assured them that the process should work without any issues.

If you're experiencing a similar issue, we recommend you follow these steps and also ensure that you have a backup of your website. However, please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after checking the related known issues at https://wpml.org/known-issues/ and confirming that you have the latest versions of themes and plugins installed, the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML support forum.