Problem: You are trying to translate your Contact Form 7 form using the WPML Contact Form 7 multilingual plugin, but the form has vanished from the backend under Contact > Contact Forms. It is still visible and functional on the frontend, but you cannot see or edit it in the backend, nor can you translate it as WPML cannot detect it. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to WPML > Support > Troubleshooting. 2. Perform these actions: - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information Check if the forms are now visible in the backend.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
Problem: The client is unable to find and translate the word 'Speaker' from a PHP file in the plugin folder of their child theme, despite it appearing correctly on the front end in both languages. Solution: We recommend the following steps to make the string 'Speaker' translatable: 1. Navigate to WPML-> String Translation. 2. Enable the 'Look for strings while pages are rendered' option. 3. Visit the front end where this string is shown. 4. Return to WPML-> String Translation. 5. Search for the string. 6. Translate it. 7. Disable the 'Look for strings while pages are rendered' option. 8. Visit the front end again to check if it's translated correctly. Additionally, ensure that you are using the latest WPML plugins, which can be checked here.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You have an e-commerce website with two domain names on a single WP installation using WooCommerce and WP Mail SMTP. You want to change the 'From' email address and 'From' name depending on the selected language, but you are unable to translate these settings in WP Mail SMTP. Solution: We recommend adding the following XML code to enable translation of the 'From' email settings:
Add this code to WPML > Settings > Custom XML Configuration tab. Afterward, you will be able to translate the option in WPML > String Translation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem:
I can't submit the form created with Contact Form 7 on the translated page.
Solution:
When you're using the "Different domain per language" URL format while enabling the Google reCAPTCHA in the form, you need to make sure that the other language domain is added to Google reCAPTCHA panel.
Problem: If you're unable to translate HTML messages set in WPForms Locker addon or other WPForms addon message fields, and you've checked for the string without success, you might consider modifying the XML configuration. Solution: We recommend following these steps: 1. Edit the
wpml-config.xml
file. 2. Add the following code:
<property>form_locker_user_message</property>
underneath this line:
<property>form_pages_footer</property>
3. Update the form. 4. Send the form to translation. These steps resolved the issue in our sandbox testing environment.
If this solution does not apply because it might be outdated or not suitable for your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client wants to change the hreflang tags generated by WPML from hreflang="zh-hans" to hreflang="zh-my" and hreflang="en" to hreflang="en-my". Solution: If you're experiencing this issue, we recommend you try editing the hreflang tags by navigating to WPML > Languages > Edit languages. Here, you will find a column where you can change the hreflang attribute for each language.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem:
I want to show the country code in the language switcher. For example DE FR instead of Deutsch Francais or flags. Currently, I cannot find any options to do that.
Problem: The client is experiencing issues with loading attributes for translations in WooCommerce Multilingual, encountering console errors such as 'Uncaught TypeError: Cannot read properties of undefined (reading 'innerHTML')' and 'Uncaught TypeError: Cannot read properties of undefined (reading 'label').' Solution: We recommend checking the settings in WPML to ensure that the taxonomies you are trying to translate are set to 'Translatable'. This can be done by navigating to WPML->Settings-> Vertaling Taxonomiën and adjusting the settings accordingly. After making these changes, you should be able to select and add translations to the attributes by going to WooCommerce->WooCommerce Multilingual->Attributes.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client needs to download an older version of WPML Multilingual CMS but cannot find the previous releases page. Solution: We recommend that the client first creates a full backup of their website, including files and database. After securing the backup, the client can access different versions of WPML by visiting the WPML download page under their WPML.org account, where they can find the changelog section that includes all available versions.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum.
Problem: The client needed to translate the logo in the Pearl Theme using WPML. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Navigate to WPML-> Settings-> Custom XML tab. 2. Add the following code:
3. Go to WPML-> String Translation. 4. Search for the logo URL and translate it. After these steps, you can set different logos per language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing 404 errors on translated pages in a second language, which resolve after refreshing the page multiple times. Solution: We investigated the issue and found that it persists even with WPML deactivated, indicating it is not directly related to WPML. The problem also occurred with only the default language active. After further testing, we identified that flushing the cache from WP Rocket could temporarily resolve the issue, but the error would return. This behavior suggests a potential known issue with WP Rocket, which can affect how pages are displayed and lead to 404 errors. For more details, please refer to the WP Rocket documentation on this issue: WP Rocket Documentation.
If this solution does not apply to your case, or if it becomes outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Please note that this solution might become irrelevant due to updates or specific use cases. If the problem persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket.
Problem: The client is developing a function and needs a list of all active currencies set up on their site but cannot find a filter to retrieve this information. Solution: First, we recommend checking our list of WCML hooks to find the appropriate hook for retrieving active currencies. You can find the documentation here: WCML Hooks Reference. Additionally, if you're experiencing issues or need further clarification, please provide the debug information of your site. You can find the steps to do this here: Provide Debug Information.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
Problem:
Trying to translate the filters. All of the attributes are translated, and page and HTML blocks are translated, yet in the French language only the translated Filter button appears, but two filter fields with attributes are not appearing.
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