Problem: The client has renewed their WPML plugin, but it still appears as expired on their site despite attempts to upload the code, unregister, and reinstall the key. Solution: We checked the client's account status and confirmed it still showed as expired. We have contacted the accounts team to address this issue, and they have reached out to the client via email to resolve the matter. If you're experiencing this issue, we recommend following up directly with the accounts team through the email they sent.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problema: El cliente ha experimentado dificultades para realizar traducciones manuales en su sitio utilizando WPML, encontrando el proceso complicado y consumiendo créditos sin obtener resultados satisfactorios. Solución: Si estás enfrentando problemas similares con la traducción manual y encuentras el proceso complicado, te recomendamos contactar directamente con nuestro equipo de soporte técnico. Estamos aquí para ayudarte a entender y utilizar correctamente WPML. Puedes escribirnos a cualquier momento para obtener asistencia. Si prefieres solicitar un reembolso debido a tu experiencia, por favor envía un correo electrónico a hello@wpml.org donde nuestros especialistas del departamento de ventas atenderán tu solicitud.
Es posible que esta solución pueda ser irrelevante si ya no es aplicable o si no se ajusta a tu caso. Te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si después de esto sigues necesitando ayuda, no dudes en abrir un nuevo ticket de soporte en nuestro foro de soporte.
Problem: You are unable to update your WPML plugins because it indicates that you need to upgrade your subscription, even though you already have the correct one. Solution: We recommend following these steps to resolve the issue: 1. Visit your WPML account and delete the existing site key for the affected site. 2. In your WordPress admin, navigate to Plugins → Add New → Commercial tab, and click 'Unregister WPML from this site'. 3. Once the page reloads, click 'Register WPML'. When prompted, click 'Get a key for this site'. 4. Back in your WPML account, complete the site key setup and ensure it is set as a Production site. 5. Copy the newly generated key and paste it into the Commercial tab on your site. 6. Try updating the plugins again. If the problem persists, we have enabled debug information for this support ticket. Please follow the instructions here to retrieve and share it with us.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: If you're unable to download WPML after logging into your WPML account, and find yourself on the 'My Profile' editing page instead of the downloads section. Solution: We recommend trying to access your account directly through this link: https://wpml.org/account/. You can also directly access the downloads section by clicking on this link: https://wpml.org/account/downloads/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is seeking to renew their WPML Multilingual Agency package and is uncertain about where to renew in the dashboard. They are also interested in any available discounts or promotions for their account. Solution: If you're looking to renew your WPML package and are unsure about the process or available discounts, we recommend the following steps: 1. Log into your WPML account at wpml.org. 2. If you cannot find the renewal options or have questions about discounts, please contact our accounts team directly. You can reach them through this form: Contact Us.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, we encourage you to open a new support ticket at WPML support forum for further assistance.
Problem: The client has assigned 6000 credits to the LiveTallerNow website, which is a subsite in a Multisite network, but only 800 credits are showing in WordPress. The client is concerned about how changing the site key to register LiveTallerNow instead of the primary site, IstanbulEuropeanClinic, might affect the translations and functionality of the primary site. Solution: First, we recommend visiting https://wpml.org/account/manage-credits/ to ensure the credits are properly assigned to your site. If the credits still do not reflect correctly, you should delete the current site key at https://wpml.org/account/sites/ and generate a new one. After creating the new key, follow these steps: 1. Go to Plugins → Add New Plugin. 2. Click on the Commercial tab. 3. Remove the existing key and add the new one. Additionally, if you are using a multisite setup, it's important to note that credits are shared across all sites in the network. Individual assignment of credits to each site is not possible as the site key applies to the entire network. For more details, visit https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Клиент приобрел два пакета для двух сайтов и две лицензии, но возник вопрос о том, как можно объединить эти пакеты. Solution: Мы подтвердили, что у клиента активна подписка Multilingual CMS. Ранее клиент приобрел подписку Multilingual Blog, а затем повысил её до Multilingual CMS, оплатив только разницу в стоимости. В аккаунте клиента всё отображается корректно.
Если данное решение кажется вам неактуальным или не относится к вашему случаю, мы настоятельно рекомендуем проверить список известных проблем, убедиться в версии постоянного исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
