Problema: Traduces en cada idioma como de costumbre, pero ahora, a pesar de ver que si traduce la totalidad de la entrada, solo publica el título y la imagen. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Ve a WPML → Paquetes y elimina el paquete correspondiente al ID de esa entrada. 2. Ve a la página original. 3. Haz clic en Actualizar. 4. Vuelve a enviar la traducción. Además, te sugerimos crear una nueva entrada para verificar si el problema persiste también en nuevas publicaciones.
Si la solución proporcionada no resuelve el problema o parece no ser relevante debido a que podría estar desactualizada o no aplicarse a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos encarecidamente revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client noticed that their site was connected to 15 unknown websites, raising concerns about security risks. Solution: We investigated the issue and discovered that a supporter had mistakenly used a registration ID belonging to another client. This error led to the appearance of unfamiliar website URLs on the client's dashboard. We are currently removing these incorrect connections and will refund any credits used due to this mistake. We confirm that the client's site and WPML account are secure. We apologize for the inconvenience and are reviewing our procedures to prevent similar errors in the future.
If this solution does not resolve your issue or seems irrelevant, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problema: El cliente no podía abrir el Editor de Traducción Avanzado de WPML debido a una inconsistencia en la base de datos, específicamente en la tabla que gestiona los trabajos de traducción, donde faltaba una columna necesaria llamada uuid. Además, había problemas con redirecciones 301 que llevaban a la home en inglés al acceder a URLs en español. Solución: Primero, corregimos la estructura de la tabla en la base de datos eliminando la columna incorrecta y añadiendo la columna correcta (uuid). Esto permitió que WPML pudiera gestionar correctamente los trabajos de traducción. Instruimos al cliente para que vaya a Páginas, edite una página en el idioma original y haga clic en “Actualizar”. Luego, debe volver a hacer clic en el lápiz del idioma traducido para que se abra correctamente el Editor de Traducción Avanzado. Para el problema de redirecciones, recomendamos revisar las configuraciones de plugins de redirecciones, el archivo .htaccess, la configuración a nivel de servidor o CDN, y plugins de SEO o caché. También sugerimos desactivar temporalmente las redirecciones para verificar si el problema desaparece.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de temas y plugins.
Problem: Sie haben festgestellt, dass WPML nicht mehr nur die geänderten Teile (Delta) einer bereits übersetzten Seite nachübersetzt, sondern die gesamte Seite erneut übersetzt. Dieses Problem trat auf, nachdem Sie eine kleine Änderung an einer Seite vorgenommen hatten. Solution: Wir empfehlen Ihnen, eine Kopie Ihrer Website mit dem Duplicator-Plugin zu erstellen und uns zur Verfügung zu stellen. Dies ermöglicht es uns, das Problem lokal zu untersuchen und eine spezifische Lösung für Ihr Problem zu finden. Bitte folgen Sie der Anleitung auf https://wpml.org/de/faq/provide-supporters-copy-site/ um eine Kopie Ihrer Website zu erstellen.
Falls diese Lösung für Sie nicht relevant sein sollte, weil sie veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum unter https://wpml.org/de/forums/forum/support-in-german/.
Problem: You are using WPML with the Advanced Translation Editor, which worked fine on your staging website. However, after migrating your site using the WordPress All in One Migration tool, you encounter an issue where you cannot translate anymore using the WPML Advanced Translation Editor. The error displayed is: 'The translator could not be assigned to the job.' Despite going through all troubleshooting steps, the editor fails to load. Solution: We recommend checking your database for any inconsistencies that might have occurred during the migration process. It's possible that some tables or data related to WPML did not migrate correctly. You can use tools like phpMyAdmin to inspect your WPML tables. Specifically, look for any discrepancies in the 'icl_translations' and 'icl_translation_status' tables. If you find any issues, you may need to manually adjust the data or re-migrate those particular tables. If this does not resolve the issue, we suggest restoring your site to the pre-migration state and trying the migration again, ensuring that all WPML-related data is correctly transferred.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client has automatically translated two pages into 22 languages using WPML and Elementor Pro. Although the backend indicates that the translations are complete, the pages still appear in English on the frontend. Solution: 1. Ensure all WPML plugins are updated to the latest versions by navigating to Plugins → Add New Plugin → Commercial tab. 2. Resave the languages configuration in the WPML settings by going to WPML languages settings. 3. Activate additional translation engines that support the required languages, as some languages may not be supported by the default translation engine.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: Si estás experimentando problemas donde no todos los elementos aparecen disponibles para traducir en una página específica de tu sitio web, como por ejemplo, títulos y textos que no se muestran en el editor de traducción de WPML. Solution: Te recomendamos recrear la fila problemática en la página y añadir nuevamente los textos. Esto debería hacer que los elementos faltantes aparezcan correctamente en el editor de traducción. Realiza estos cambios en una versión duplicada de la página guardada como borrador para no afectar la versión publicada. Aquí puedes ver un vídeo con todos los pasos necesarios: https://kommodo.ai/recordings/fOd3QQJDnY9jJPwSNu66
Si esta solución no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: Das WPML Plugin übersetzt zugewiesene Beiträge nicht mehr aufgrund spezifischer Servereinstellungen. Solution: Wenn Sie dieses Problem haben, empfehlen wir Ihnen, ein vollständiges Backup Ihrer Website zu erstellen und folgende Schritte durchzuführen: 1. Installieren Sie das Plugin Adminer. 2. Öffnen Sie den Datenbank-Admin und führen Sie die folgenden Befehle aus (stellen Sie sicher, dass die Präfixe zu Ihren passen):
SELECT @@SESSION.sql_mode;
SET SESSION sql_mode = REPLACE(@@SESSION.sql_mode, 'NO_ZERO_DATE', '');
SET SESSION sql_mode = REPLACE(@@SESSION.sql_mode, 'NO_ZERO_IN_DATE', '');
ALTER TABLE `mpe_icl_translate_job`<br />ADD `wpml_words_to_translate_count` int(11) unsigned NULL,<br />ADD `wpml_automatic_translation_costs` int(11) unsigned NULL AFTER `wpml_words_to_translate_count`;
Falls das zu fortgeschritten ist oder Sie dabei Hilfe benötigen, lassen Sie es uns bitte wissen.
Diese Lösung könnte irrelevant sein, entweder weil sie veraltet ist oder nicht auf Ihren Fall zutrifft. Wir empfehlen Ihnen, die bekannten Probleme zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, zögern Sie nicht, ein neues Support-Ticket zu eröffnen. Besuchen Sie dazu unser Support-Forum.
Problem: The client needed clarification on whether the automatic translation billing and payment method configured in WPML is tied to the specific website owner or if it could be linked to their WPML agency account. Solution: We explained that automatic translation billing (Pay-As-You-Go) is configured separately per website. When enabled from WPML → Translation Management → Tools, it is linked to the account and payment method entered there, and charges are applied to that specific payment method. The website in question is not connected to a Pay-As-You-Go account and currently does not have any translation credits assigned. If the site owner wants to use automatic translation, they can either purchase credits or activate Pay-As-You-Go and add their own payment details directly on the website. This ensures that the billing is tied to the site owner’s payment details, not to the agency account.
Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client needed help understanding how to translate text on their website using WPML, especially when the page contains a large amount of HTML. Solution: We explained that WPML's Translation Editor does not display HTML code but only extracts and shows translatable text content such as the page title, subtitles, and button texts. For pages with extensive HTML, we recommended using the manual translation mode in Elementor, which allows for direct translation of content within the page builder. For more detailed guidance, we provided a link to our documentation on using different translation editors: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/.
If the solution provided does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at our support forum.
Problem: The client was unable to see a development site in their WPML account and could not delete it to reassign the credits associated with it. Solution: Since the website was no longer registered in our system and could not be restored, we manually reassigned the credits to the client's account. If you're experiencing a similar issue where you cannot see or delete a site in your WPML account to reassign credits, we recommend contacting us directly for assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: Non è possibile accedere all'editor di traduzione di WPML. Viene visualizzato un messaggio di errore che indica che WPML ha tentato di tradurre la pagina tre volte senza successo. Soluzione: Se stai riscontrando questo problema, ti consigliamo di contattare direttamente il nostro team di supporto per un intervento specialistico. Questo problema può richiedere un'analisi più approfondita da parte di un tecnico specializzato per identificare e risolvere la causa radice dell'errore.
La soluzione potrebbe non essere più rilevante a causa di aggiornamenti software o potrebbe non applicarsi al tuo caso specifico. Ti consigliamo vivamente di verificare i problemi noti correlati, di controllare la versione della correzione permanente e di confermare che hai installato le ultime versioni dei temi e dei plugin. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: Sie haben festgestellt, dass eine Gebühr von 14,40 EUR auf Ihrer Kreditkarte belastet wurde, können jedoch keine zugehörige Rechnung finden. Solution: Wir haben derzeit einen höheren Server-Load, weshalb die Rechnungen noch nicht alle generiert wurden. Wir empfehlen Ihnen, Ihre Rechnung über diesen Link herunterzuladen: Rechnung herunterladen.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen (bekannte Probleme) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
