Problem: The client reported that after entering a valid site key on info.ligula.se, the site still appeared as 'Inactive' on wpml.org, and they were unable to assign their credits in WP admin. Despite unregistering and registering again, the issue persisted. The site showed a discrepancy in the number of credits assigned on wpml.org and in WP admin. Solution: We recommended verifying that the SiteURL and HomeURL in the database table wp_options match exactly. In this case, there was a mismatch: SiteURL:
https://info.ligula.se
HomeURL:
https://info.ligula.se/en/
Adjusting these URLs to match can resolve registration issues. Additionally, we requested temporary access to the site (both wp-admin and FTP) to further investigate and resolve the issue. We advised taking a full backup of the database and website before proceeding, recommending the Duplicator plugin (http://wordpress.org/plugins/duplicator/). After our intervention, we successfully synchronized the credits, showing 62,000 credits assigned correctly and discussed the possibility of connecting this with a live site that has 157,000 credits to utilize the total credits across both platforms.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: After migrating a website, the client is unable to edit the translated pages, despite having added a new WPML key and attempting an automated sync between the sites. Solution: We recommend making a small edit to the post in the original language and then attempting to update it. If this does not resolve the issue, it may be due to the solution being outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: El cliente ha traducido automáticamente su sitio web y aunque los productos están traducidos, aparecen errores al modificar las traducciones y los enlaces de los productos no funcionan correctamente, cambiando de idioma inesperadamente. Solution: Para solucionar este problema, hemos actualizado la página original y su traducción correspondiente. Esto ha corregido los enlaces y ahora deberían funcionar correctamente en todos los idiomas. Si estás experimentando este problema, te recomendamos intentar actualizar la página original y luego actualizar la traducción.
Es posible que esta solución pueda ser irrelevante debido a actualizaciones futuras o porque no se ajusta exactamente a tu caso. Si después de probar esta solución continúas enfrentando problemas, te sugerimos abrir un nuevo ticket de soporte. También recomendamos revisar los problemas conocidos y asegurarte de que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, visita nuestro foro de soporte.
