Problem: The client changed their website URL from https://dev.lcm.org.my to https://lcm.org.my and forgot to copy the migration code, resulting in a 404 error when trying to access the old URL. Solution: We resolved the issue on the client's site and restored 208 credits to their WPML.org account. Here are the steps we recommend if you're experiencing a similar issue: 1. Log in to your site and navigate to Dashboard >> Plugins >> Add new >> Commercial tab. 2. Click on the Get a key for this site link: https://wpml.org/account/sites/?add=https://lcm.org.my 3. This will generate a Key for your site. You can also assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Dashboard > Translation Tools. 4. Copy the key, paste it into the input box, and press the Register button.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You have translated a new article using WPML, but it is not published yet. Solution: If you're experiencing this issue, we recommend checking if you are using the "Translate Everything" mode on the WPML > Translation Dashboard. Ensure that the WPML's automatic translation setting is not set to "Review translations before publishing" at WPML > Settings > Automatic Translation setting "Wait for review". Also, verify if you have any pending reviews at WPML > Translations. It's possible that, based on your settings, the translations are still saved as drafts.
Additionally, if your original content was a draft when you started the translation job, the completed translation would also be saved as a draft by default. You can control this behavior in WPML > Settings > Translated documents options.
If these steps do not resolve your issue, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client deleted a file from the media library, but it still appears in Media Translation. Despite deleting all translations, one remains visible. Solution: We recommend checking in WPML > Languages > Site Languages to see if there is an active dialogue about old translations from inactive languages. If such a dialogue exists, use it to remove those contents. Additionally, ensure that the media is indeed removed from the media library by setting the admin bar language selector to "All languages". If the issue persists, we suggest visiting our support forum for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket.
Problem: If you're experiencing issues where turning on the option to hide a language in WPML hides the language in the frontend for you as an admin, making it difficult to check the completeness of translations. Solution: We recommend that you enable the display of hidden languages in your profile settings. This adjustment will allow you to see the hidden languages on the frontend while logged in as an admin. You can find detailed instructions on how to make this change in our documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/ If the problem persists, please provide more details and screenshots. We have enabled debug information for this support ticket. Follow the instructions here to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still exists, we encourage you to open a new support ticket for further assistance.
Problem: The client needs to remove German and Greek languages and their content from their WordPress site, while keeping the site operational in English. They also need to delete duplicate photos from the removed languages. Solution: 1. Temporarily enable the German and Greek languages on your site. 2. Go to Posts, switch to the desired language (for example, German), select all posts, and delete them. 3. Empty the Trash to permanently remove them. 4. Repeat the same process for other post types and media files: go to Media → Library, switch to the relevant language, and bulk delete the items. For more detailed guidance on deleting translations, please refer to: https://wpml.org/faq/how-to-delete-the-translation-of-a-page/ To completely remove a language from your site, follow this guide: https://wpml.org/faq/how-to-completely-remove-a-language-from-your-site/ Before making any changes, we recommend creating a full backup of your site.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed.
