Problem: Some products were added, but they are not updating in other languages despite updating and rescanning. Solution: We have investigated your setup and found that the issue might be due to caching. We recommend clearing all types of cache—both at the site level and on the server side—to ensure the data is refreshed correctly.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing 404 errors after translating the slug taxonomy of product categories and page URLs into different languages. Additionally, when translating the URL of the 'Nous contacter' page to Spanish ('contactanos'), the footer link in the Spanish version redirects to the French URL instead of the Spanish one. Solution: 1. For translating product category slugs, we recommend using the WPML > Taxonomy Translation page. After translating, clear the caches (Object cache, WP Rocket) to ensure the translated product category pages work properly in the frontend. 2. For the issue with the page not showing in the correct language, ensure that the page is fully translated into Spanish. If it's not, it will fallback to the French version due to the 'Translatable - use translation if available or fallback to default language' setting in WPML > Settings. Change this to 'Translatable - only show translated items' to avoid such issues. 3. To update the page slug for 'contactanos', you can either edit the page in the admin area and switch to the Spanish language to update it manually, or use the option 'Translate' in the translation editor, which allows the slug to be included in the translation.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Проблема: В теме xStore на страницах переводов карточек товаров Woocommerce дублируется краткое описание. Решение: Если вы столкнулись с аналогичной проблемой, мы рекомендуем выполнить следующие шаги: 1. Перейдите на страницу редактирования на языке оригинала. 2. В нижней части страницы включите отображение пользовательских полей. 3. Для поля
_et_single_layout
установите режим Copy. 4. После этого обновите оригинал страницы и сохраните переводы. Это позволит копировать значение макета во все переводы, и разметка страницы останется одинаковой для всех языков.
Решение может оказаться неактуальным из-за обновлений или не подходить конкретно вашему случаю. Мы настоятельно рекомендуем проверить список известных проблем, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: El cliente, monicaG-12, enfrenta un problema recurrente donde los textos en su sitio web cambian automáticamente a pesar de estar correctamente traducidos en WPML. Este problema persiste incluso después de desactivar plugins, actualizarlos y borrar cachés. Las cadenas problemáticas están relacionadas con el tema Astra y no se detectan ni registran correctamente en la Traducción de Cadenas de WPML.
Solution: 1. **Actualizar todos los plugins y temas**: Es crucial mantener todo el software actualizado para evitar conflictos y errores. Actualizar aquí. 2. **Desactivar Premmerce Permalink Manager for WooCommerce**: Este plugin no es compatible con WPML y puede estar causando conflictos. Más información aquí. 3. **Re-registrar las cadenas problemáticas**: Eliminar y volver a registrar las cadenas en WPML puede resolver el problema de visualización incorrecta. 4. **Instalar un plugin de monitoreo**: Para identificar qué cambios podrían estar disparando el problema, se instaló Activity Log Pro.
Si estas soluciones no resuelven el problema o si el problema persiste, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos relacionados en WPML Known Issues y confirmar que tienes instaladas las últimas versiones de temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problème : Vous rencontrez un problème avec la page panier dans la version italienne de votre site, où il est impossible de valider le panier. Ce problème ne se présente pas dans les versions espagnole et anglaise de votre site. Solution : Si vous rencontrez ce problème, nous vous recommandons de suivre ces étapes pour résoudre le problème de la page panier en italien : 1. Supprimez la page panier en italien. 2. Allez dans WooCommerce > WCML > Onglet Statut. 3. Cliquez sur 'Créer une page de traduction manquante' dans la section Pages de la boutique WooCommerce. Après avoir suivi ces étapes, la page panier en italien devrait fonctionner correctement. Veuillez vérifier votre site pour confirmer la résolution.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ultérieures ou qu'elle ne s'applique pas à votre cas spécifique. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client reported that category images on translated category pages were not displaying, showing a placeholder image instead, despite working correctly for years. This issue seemed to occur after recent updates. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML → Settings → Custom Term Meta Translation. 2. Click on Show system fields to make it visible if it isn't already. 3. Set the custom fields
z_taxonomy_image
and
z_taxonomy_image_id
to Copy. 4. Return to Products → Categories, edit the category in the main language, and save it. This should ensure that the thumbnail appears correctly in all translations. Note: It is important to edit and save each category individually in the main language, as bulk actions could cause the thumbnails to disappear again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues with your FSE website using WooCommerce, where the base language is Dutch and German has been added, and you notice that after translating the shop template, the website redirects to /de/shop-2 (an empty page) instead of /de/shop, this might be due to inconsistent translation settings. Solution: We recommend checking if the products and related content (like attributes or categories) are consistently translated. In WooCommerce setups with WPML, it's crucial that either all elements are translated or none are, to avoid fallbacks to the default language which can lead to inconsistencies and errors. Here's what you can do: 1. Go to Products >> Categories in your WordPress dashboard. 2. Switch to the German language. 3. Delete any translated categories. This should resolve the issue, and your shop page should now display the correct products in German. Please check and confirm if this resolves your problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: When using the All Products for Subscriptions plugin with WPML, the product category selector is empty in the secondary language dashboard, causing issues with global subscription plans across multiple languages. Solution: We recommend adding a custom XML configuration to ensure the category settings are translated automatically, eliminating the need for manual translation. Follow these steps: 1. Navigate to WPML → Settings → Custom XML Configuration in your WordPress dashboard. 2. Insert the following XML configuration and save:
This configuration will translate the category IDs at runtime, allowing the category dropdown to function correctly in multiple languages, even though it appears empty in the backend.
Please note that this solution might become outdated or may not apply to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue, please open a new support ticket.
Problem: You are experiencing a warning on the WooCommerce menu in admin mode, a blank page when accessing WooCommerce --> WCML, and the absence of a language selector on your page. Solution: We found that the issue is related to the 'Hide Admin Notices' plugin. We recommend deactivating this plugin to proceed with the WCML setup. For further guidance, we have prepared a video tutorial which you can view here.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
