Problema: El cliente experimenta problemas de redirección al intentar acceder a categorías de productos en su sitio web. Este problema solo ocurre cuando los plugins de WPML están activos, específicamente el 'WPML String Translation'. El problema es intermitente, ya que en el segundo intento, el acceso a la categoría funciona correctamente. Solución: 1. Verificar si existe alguna redirección configurada en el plugin RankMath que pueda estar afectando a las URLs de las categorías. 2. Compartir una URL específica donde se manifieste el problema para un análisis más detallado. 3. Proporcionar credenciales de acceso al sitio para que podamos investigar más a fondo. Es importante confirmar que se ha realizado una copia de seguridad del sitio que pueda restaurarse si es necesario.
Si esta solución no resuelve el problema o si parece no ser relevante debido a actualizaciones o diferencias en el caso, recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y asegurarse de que todas las versiones de temas y plugins estén actualizadas. Para asistencia adicional, puedes visitar nuestro foro de soporte.
Problem: There is a discrepancy in product variation names and IDs when viewed by different users in different languages. Specifically, the product 'Cake pop' with variation ID 1509 and SKU EVO7006 is incorrectly displayed as 'Pretty plump' with variation ID 107 and SKU EVO7003 for the German shop manager, while it displays correctly for the English-speaking account. Solution: We recommend updating the original language settings and ensuring both translations are correctly synchronized. Here are the steps we took: 1. We made a small edit to the original languages. 2. We updated both translations to ensure consistency across different user views. If you're experiencing this issue, we suggest following these steps to correct the product variation display in different languages. If the problem persists, or if this solution seems outdated or irrelevant to your case, please visit our known issues page and check for any related issues. Also, ensure you have the latest versions of themes and plugins installed. If needed, do not hesitate to open a new support ticket through our support forum for further assistance.
Problem: El cliente necesitaba ayuda para traducir una página de carrito en su sitio de WooCommerce y no encontraba la opción para hacerlo. Solution: Le recomendamos dos métodos principales para traducir sus páginas con WPML: 1. Desde la lista de Páginas: - Ir a Páginas → Todas las páginas en el escritorio de WordPress. - Buscar la página que se desea traducir y, en la columna de idiomas, hacer clic en el icono de más (
+
) junto al idioma al que se quiere traducir. - Esto lleva al Editor de Traducción Avanzado de WPML, donde se pueden añadir las traducciones manualmente o automáticamente si se dispone de créditos de traducción. - Completar y guardar la traducción. 2. Desde el Panel de Traducción de WPML: - Ir a WPML → Translation Dashboard. - Seleccionar la página o páginas que se desean traducir marcando las casillas correspondientes. - Elegir el idioma y la opción de traducción deseada. - Añadir los elementos a la cesta de traducción y proceder a traducirlos. - Completar la traducción en el Editor de Traducción Avanzado. Además, proporcionamos una guía específica para traducir páginas de carrito en WooCommerce que se puede encontrar en este enlace. Si esta solución no resuelve tu problema o parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: The client reported an issue where WPML changes product IDs to translated product IDs when WooCommerce is looking for the master product ID to complete an order. This mismatch prevents WooCommerce from completing the order or sending out the completed order email, and also affects Klarna order management's ability to capture the order. Solution: We acknowledged the issue as a known problem and informed the client that it should be fixed in the upcoming WCML 5.5.4 release. We recommended that the client wait for this new version and then verify if the issue is resolved. If the problem persists after updating, we advised the client to contact us again for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using WordPress with WooCommerce and WPML, and you encounter issues in the Advanced Translation Editor where all images are treated as translatable content. This causes the page to be marked as "not fully translated" until every image item is manually confirmed. You face challenges with no option to bulk copy or confirm images, unnecessary consumption of translation credits, and duplicated image entries in the editor, leading to a slow translation workflow. Solution: Currently, it is not possible to exclude product images from appearing in the Advanced Translation Editor; this is the intended behavior to facilitate the translation of image-related content such as titles, alt text, and captions.
For further assistance, please visit our support forum at WPML Support Forum.
Problema: Se stai riscontrando problemi con la visualizzazione delle variazioni nei prodotti tradotti, il problema potrebbe essere legato ai Product Add-ons che non appaiono nelle traduzioni. Soluzione: Per risolvere questo problema, è necessario tradurre manualmente i Product Add-ons. La traduzione automatica tramite l'Editor di Traduzione di WPML non è supportata per gli Add-ons. Puoi seguire i passaggi dettagliati nella documentazione ufficiale del plugin per tradurre correttamente i Product Add-ons con WPML. Inoltre, ti abbiamo preparato un video che potrebbe aiutarti a capire meglio il processo: guarda il video qui.
Se la soluzione proposta non dovesse essere più rilevante o non risolvere il tuo problema, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di verificare le questioni note, di controllare la versione della soluzione permanente e di confermare che hai installato le ultime versioni dei temi e dei plugin.
Problem: If you're experiencing automatic URL changes for products in different languages on your WooCommerce site, like the issue reported where the AU language URL for a product changed unexpectedly. Solution: First, ensure that you have all necessary WPML add-ons installed for WooCommerce and other plugins. This setup is crucial for correct translation handling. You can check and install the required plugins from your WPML plugin page. Secondly, for translating product slugs specifically, you should configure the settings in WPML. Go to WPML -> Settings -> Translated documents options -> Page URL. For detailed guidance on translating slugs, visit the Translating Page Slugs documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: If you're experiencing issues where your translated WooCommerce product URLs are not reflecting the correct language (e.g., a French product still shows /produkt/ instead of /produit/), follow these steps to resolve the issue. Solution: 1. Check the translation in WPML → String Translation: - Go to WPML → String Translation. - Search for the product slug string. - Ensure it has the correct French translation and is not empty or incorrectly translated. 2. If the issue persists, try deleting the slug in WPML → String Translation, then: - Go to Settings → Permalinks. - Resave the permalinks. - Try again to translate from the Store URLs section in WCML.
If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: El cliente puede traducir todas las cadenas del inglés al español correctamente usando WPML, excepto algunas que aparecen en la página de checkout de WooCommerce. Aunque en el backend de WPML estas cadenas aparecen como traducidas, no se reflejan en el frontend. Solución: Inicialmente, recomendamos reemplazar los bloques de WooCommerce por shortcodes clásicos y reescanear los strings de WooCommerce para asegurar que todo esté registrado correctamente. Sin embargo, el problema persistió. Finalmente, el cliente resolvió el problema recreando las páginas de WooCommerce.
Si estás experimentando un problema similar y las soluciones mencionadas no resuelven tu caso, o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte.
Problema: El cliente, Horacio, enfrenta un problema con las traducciones de las opciones y configuraciones de productos en WooCommerce, específicamente en las páginas de carrito, checkout y mini-cart. Aunque las traducciones aparecen correctamente en las páginas individuales de los productos, no se reflejan en las páginas mencionadas y siempre se muestran en español, incluso cuando el sitio está configurado en inglés.
Solución: Para resolver este problema, recomendamos cambiar las páginas de Carrito y Checkout para que utilicen los shortcodes de WooCommerce en lugar de los bloques. Esto debería permitir que WPML gestione correctamente la traducción de todas las cadenas involucradas. Aquí están los pasos a seguir: 1. Cambiar las páginas de Carrito y Checkout a shortcodes: * Ve a **Páginas** en tu panel de WordPress y edita tu página de **Carrito**. * Elimina cualquier bloque de WooCommerce que esté mostrando el contenido del carrito.
Si esta solución no resuelve el problema o parece irrelevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en el foro de soporte de WPML.
Problem: The client reported that their website logo was not appearing in any language after changing the 'ts_logo' setting to not translatable. Additionally, they experienced issues with images not showing on product pages. Solution: 1. We recommended updating WPML plugins to ensure all bug fixes and improvements are applied: - Navigate to Plugins → Add New Plugin in the WordPress dashboard. - Click on the Commercial tab and then the Check for updates button. - Update WPML Multilingual CMS and WPML Multilingual & Multicurrency for WooCommerce. 2. We adjusted the 'ts_logo' translation preference to ensure it's correctly configured. 3. We suggested running the image regeneration tool to fix issues with images not displaying on product pages. You can find this tool at Image Regeneration Tool.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unsure if stock levels are updated across all languages in their WooCommerce store using WPML and how to test this functionality. Solution: We assure you that your current subscription includes all necessary WPML plugins to synchronize stock between languages without additional costs. Ensure you have these plugins installed and activated: • WPML Multilingual CMS • WPML Multilingual & Multicurrency for WooCommerce • WPML String Translation • WooCommerce With these, stock levels will automatically synchronize across all translations. For a detailed guide on setting up and translating your WooCommerce store, please visit our documentation: How to Translate WooCommerce Stores with WPML.
If this solution does not apply to your situation, or if it seems outdated, we recommend opening a new support ticket. We also suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
