Automatic Translation DeepL

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Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: Documentation request, Not WPML issue

This topic contains 5 replies, has 1 voice.

Last updated by Bobby 3 days, 21 hours ago.

Assisted by: Bobby.

Author	Posts
March 5, 2025 at 3:21 pm #16779642
Paolo	Background of the issue: I have activated pay-as-you-go, unlinked the site in the commercial tab, and relinked it. I followed all the steps provided in the documentation at https://wpml.org/announcements/2022/06/deepl-for-wordpress-lower-pricing-and-better-automatic-translation-with-wpml/. Symptoms: I don't get the same view as the screenshot in step 3. When I press on the plus underneath the desired language, the expected view does not appear. Questions: What should I do to get the same view as the screenshot in step 3?
March 6, 2025 at 8:48 am #16781787
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Before your ticket is assigned to one of my colleagues, I'd like to guide you through some initial debugging steps to speed up the support process. To begin, please follow the below steps and let me know how it goes: 1. Take a backup of your site first for safety reasons. 2. We have recently released WPML 4.7.1, please update it to the latest version. You can update it from Plugins >> Add New Plugin page, click the Commercial tab, and then click the “Check for updates” button. Here is the screenshot for more details: https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png 3. Make sure Advanced Translation Editor is enabled on your site from the WPML >> Settings page as you can see in the attached screenshot. 4. To use the automatic translation feature, you need to buy prepaid credits or enable pay-as-you-go subscription. Here is a doc for more details: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ If the issue persists, please share a screenshot or a short video using Loom or a similar tool, showing your screen to help us better understand the problem. Kindly let us know the results, Thank you
March 6, 2025 at 10:00 am #16782237
Paolo	hidden link <-- here's a video of my issue. Hopefully this helps.
March 6, 2025 at 10:08 pm #16785565
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you! The video helped me quickly pinpoint what is causing this behavior. See my screenshot, and notice that the WordPress Editor is selected, please switch back to the Translation editor if you are wishing to use the Advanced Translation Editor.
March 7, 2025 at 12:40 am #16785803
Paolo	Hey Bobby! Thanks for the reply. I see that did help. Thanks! I see that deepL does only recognize our Title on the page when trying to translate stuff. Most of our pages are ACF gutenberg blocks. so I assume those are not getting recognized by default? hidden link <-- here another video of what I mean 🙂 Again appreciate the help! Cheers
March 7, 2025 at 6:15 pm #16789616
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Glad to hear that worked and thank you for the update. If you are using ACF fields our add-on plugin ACF Multilingual is required. You can download it directly from https://wpml.org/account/downloads/ or from Plugins->Add new-> Commercial tab. Please review this documentation on how to translate ACF fields using WPML and let me know your results!