Cant preview page other language

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This topic contains 21 replies, has 4 voices.

Last updated by Sumit 2 years, 1 month ago.

Assisted by: Laura.

Author	Posts
July 10, 2019 at 8:26 am #4177315
mikaelA-7	Tell us what you are trying to do? Trying to preview site and build with divi visual builder Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site? sproud.se
July 10, 2019 at 8:31 am #4177321
mikaelA-7	Hi. The problem is if i login to sproud.se and go to pages and select english. Then its still the domain sproud.se in browser. But since english site is on .co.uk i cant preview or use visual builder. Any solution for this?
July 10, 2019 at 2:24 pm #4181429
Rohan Sadanandan	Hello, Thank you for contacting WPML Support. Please navigate to WPML > Languages and turn on "Auto sign-in and sign-out users from all domains" then logout and login again You can read more about this here: https://wpml.org/documentation/getting-started-guide/language-setup/passing-session-data-between-languages-in-domains/ If you have any doubts, please let me know. Thanks, Rohan
July 11, 2019 at 6:38 am #4186361
mikaelA-7	Hi, We have followed the instructions but its still not working. We have updated to the latest version of wpml etc.
July 11, 2019 at 8:37 am #4187417
Rohan Sadanandan	Hello, From the debug information I can see that the WP Memory limit is 40MB. At least 128 MB is required for WPML. Could you please update the same? You can read the minimum requirements here: https://wpml.org/home/minimum-requirements/ Also could you please disable all plugins that are unrelated to WPML and switch to one of the default themes e.g. Twenty Fifteen, Do you see the same issue? NOTE: Also, make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!). Thanks, Rohan
July 11, 2019 at 8:51 am #4187631
mikaelA-7	Hi did follow your instructions without any success. Can i share my login details here so you can test?
July 11, 2019 at 12:57 pm #4189899
Rohan Sadanandan	Hello, Yes, please share the details. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Instructions to send private information are here: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks, Rohan
July 12, 2019 at 10:57 am #4197907
Rohan Sadanandan	Hello, I am checking your site. As you have told me that you are having an issue with previewing pages, could you please confirm whether you are having the issue with "draft" or "published" page? Thanks, Rohan
July 15, 2019 at 7:13 am #4207619
mikaelA-7	Hi, Its both i guess when i try to preview english pages.
July 15, 2019 at 11:47 am #4210677
Rohan Sadanandan	Hi, For me, the issue is occurring only when we preview "published" posts in the other language. With "drafts" it is working properly. (Please check the attached screenshots of the draft.) Could you please confirm this from your end so that I can continue with the testing? Thanks, Rohan
July 15, 2019 at 1:24 pm #4211425
mikaelA-7	Hi, you are correct. Draft is working but not published pages.
July 15, 2019 at 3:33 pm #4212869
Rohan Sadanandan	Hello, Just to let you know I have escalated this issue to 2nd tier support. I will update you as soon as I have something to share. Thanks, Rohan
July 18, 2019 at 6:19 am #4235189
mikaelA-7	Hi, Thanks when can i expect that you have looked at this?
July 18, 2019 at 2:43 pm #4239733
Rohan Sadanandan	Hello, Sorry for the delay. Our team is working on the same. Will update you as soon as I get an update. Till we fix the issue, as a workaround, for using the page preview, you can log in to sprout.se & work on the Svenska content & you can log in to sprout.co.uk & work on the English content. Thanks, Rohan
July 19, 2019 at 11:21 am #4245989
mikaelA-7	Hi, Yes i would do that if it did work. But if i am visiting .co.uk and try to login i get redirected to .se. So as for now we cant work in site, this is urgent for us to fix this.