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This topic contains 1 reply, has 2 voices.

Last updated by Dražen Duvnjak 9 months, 3 weeks ago.

Assisted by: Dražen Duvnjak.

Author Posts
July 19, 2023 at 3:07 pm #14067211

andrewS-49

Hi, we are using the WPML plugin on a client site and they have very strict compliance criteria. Could you please help me with some answers to the following questions as soon as possible.

Website: hidden link

We need to know:
Does this plug-in collect/process any kind of personal data? YES or NO.

If NO:
Why is a wpml cookie loaded after accepting preference cookies?

If YES:
This means the tool is not gdpr compliant, giving the fact that there is no Standard Contractual Clauses. If there is a SCC are you able to share this?

Where is the data transferred or processed? Only on our webserver or externally?

If personal data is transferred/processed on our webserver:
We need the information, which personal data is processed, so we can check if that is already included in the privacy policy. If not, we need to adjust it.

If personal data is transferred/processed externally:
Then additionally to checking the content of the privacy policy there need to be SCCs in place if, the data is transferred outside of the EU.

Thank you.
Andy

July 20, 2023 at 8:35 am #14070215

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Andy,

The WPML plugin is fully compliant with GDPR.

If you give it explicit consent, the only data it can collect is which theme and plugins your site is using. This information is used only for providing you with faster and better support. WPML will prompt you and require explicit action, asking you if you want to share with us this information. If you decline, it will not collect any data whatsoever.

From the WPML account side, we don’t share your data with third parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.

Cookies WPML used are for storing current/selected language.

You can find more in detailed information on the next links:

- https://wpml.org/documentation/privacy-policy-and-gdpr-compliance/
- https://wpml.org/documentation/support/browser-cookies-stored-wpml/

Feel free to let me know if any further questions.

Kind regards,
Drazen

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.