When the customers browse our site from the USA they get the price in $ but after adding a product to the cart the price automatically converts to SEK (Our default) and the price in both the Cart and checkout pages are not matching the customer's location.
Thank you for contacting us. I am happy to help you.
I tried to replicate your issue with VPN from USA and I was not able to see anything wrong. I tried to reach the final step on the checkout page. I am sharing also a screenshot.
I cannot see anything wrong. May I ask you to share more details on how to replicate the issue?
using the VPN it seems to work but one customer from the USA, that lives in Texas City, Texas. With postal code 77590. sent us the screenshot and couldn't continue the purchase and I tried using this site hidden link and we have the same issue
My apologies I am not aware of how hidden link is working and we cannot rely on this. Yes I saw from USD turned into EUR , but we need real steps to find any complications they might exists.
Also, the report you are giving me about the customer in Texas is not helping to replicate the issue and see if we are having indeed a problem or not. Do you
Also, the most interesting thing is that you are saying at the beginning the currency is correct but then at the checkout is not.
I tried to disable the sync cart feature but it's still working for some customers and others not however in the documentation I should enter the location API but the WPML setting page I have, doesn't have that field as you can see in the screenshot
Also how can we add 3.5% transaction fee after the auto-exchange rate
I added the MaxMind license key and added this shortcode [currency_switcher] to this product as a test hidden link but currency switcher doesn't appear
First of all it is normal that there is no currency swither since you set one currency per country. If you swithe to site location the currency swither is normal there.
Also in order to work, the maintenance mode should be close , otherwise there is not way to test it.
With the help of VPN I close the maintenance and test a few countries based on your settings and it is working as expected.
Of course, I switched on again the maintenance mode.
I tried using MullvadVPN and the currency didn't switch, and when asking friends in different countries to test the site, for some it worked and for others it's only shows in Swedish.
to avoid this issue, is there a way to show the currency switcher despite the auto switch?
Client Location is supposed to set currency automatically to users. Maybe you can use the site language option and set the default currency per language and also the user can have the ability to change it if he wishes.
I understand your point but it's not what I mean.
I know that the client Location is supposed to set currency automatically to users but it doesn't work with all our customers so I would like to add an exchange drop down in case the customer doesn't wanna buy with their location currency or if the exchange doesn't work automatically
another important question lease, if I would like to add 3.5% on the exchange rate do I just write 3.5 in the Lifting charge field or do I put 5?
my name is Marcel and I will take over your ticket as my colleague Andreas is unavailable today.
Please clarify exactly what you need, as if it's not working with all the customers, we cannot influence that. So you are considering adding an additional option to select, but what do you want the customers to choose from there?
