I kindly ask you to follow these steps to isolate the cause of the issue:
- Create a full backup of the site
- Update any outdated plugins or themes
- Flush any cache memory that might exist
- Deactivate all plugins, including the WPML ones
- Activate a default WordPress theme, like Twenty Twenty
- Activate the WPML plugins, Woocommerce and Woocommerce Multilingual
- Create a new test attribute -> Add a test term -> Translate this term
- If the issue disappeared
- Start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit
Could you tell me the result of the steps described above?
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.