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This topic contains 2 replies, has 2 voices.

Last updated by wpmluser78694856 1 year, 3 months ago.

Assisted by: Bigul.

Author Posts
January 6, 2023 at 11:55 am #12764305

wpmluser78694856

Tell us what you are trying to do?

I'm having a product in Danish (primary language) and English.
I've added this plugin: https://wordpress.org/plugins/product-gtin-ean-upc-isbn-for-woocommerce/ (I see it just went through a review on wp, but there is also another plugin that does the same. same result).

Now that plugin adds a GTIN/EAN number. That's great and I can put the EAN number on a product.
In Danish it works great and shows the EAN number. But in English, the EAN number is N/A.

Why does WPML not translate this?
I've tried to see in settings if I could find a "custom field", but couldn't.
How can I get WPML to copy the EAN number to the English product, so it's the same as in Danish?

Is there any documentation that you are following?
No

Is there a similar example that we can see?
No

What is the link to your site?
Antidark.dk -> hidden link

January 6, 2023 at 4:57 pm #12765823

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Please try the following steps and check whether you are getting the expected results or not.

1) Visit WPML>>Settings>>Custom Fields Translation
2) Choose *Show "Multilingual Content Setup" meta box on post edit screen.* option
3) Click on the *Save* button
4) Open the Product post for edit in the original language
5) On the bottom of the screen you will we *Multilingual Content Setup* widget
6) Check whether the custom field is listed or not
7) If not, click on the *Show system fields* link and recheck
8) Set *Copy* as the translation preference for the field and apply the changes
9) Then update the original language post and its translation

Please refer to the attached images and the following documentation for more details.

https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

--
Thanks!

Bigul

2023-01-06_22-26-35.png
2023-01-06_22-22-40.png
January 9, 2023 at 9:10 am #12774437

wpmluser78694856

My issue is resolved now. Thank you! 🙂

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.