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[Resolved] I cant use translator

This thread is resolved. Here is a description of the problem and solution.

Problem:
Unable to translate a page or open the "Advanced Translation Editor". Error logs showing ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked

Solution:
Removing the translators and reinserting them back again fixes it.

Relevant Documentation:

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This topic contains 7 replies, has 2 voices.

Last updated by danielM-190 1 year, 10 months ago.

Assisted by: Kor.

Author Posts
June 2, 2022 at 6:28 pm #11376219

danielM-190

When i try to translate i see blank page and i see in error log this information:

2022/06/02 6:23:26 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
2022/06/02 6:23:26 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:23:26 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:23:26 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:23:26 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:23:06 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:23:04 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
2022/06/02 6:23:04 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:23:04 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:23:04 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:23:04 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:23:00 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:22:57 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
2022/06/02 6:22:57 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:22:57 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:22:57 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:22:57 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:22:22 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:22:17 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
2022/06/02 6:22:17 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:22:17 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:22:17 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:22:17 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:21:52 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:21:50 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
2022/06/02 6:21:50 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:21:50 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:21:50 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:21:50 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:21:42 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:21:40 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
2022/06/02 6:21:40 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:21:40 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:21:40 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:21:40 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:21:26 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:21:09 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:21:05 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
2022/06/02 6:21:05 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:21:05 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:21:05 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:21:05 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:21:02 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:21:00 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
2022/06/02 6:21:00 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:21:00 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:21:00 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/sr","requestArgs":{"method":"GET"}}
2022/06/02 6:21:00 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/check_pairs","requestArgs":{"method":"POST","body":[{"source_language":"sr","target_languages":["ar","bg","hr","en","de","sr","sl"]}]}}
2022/06/02 6:20:48 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/sync\/all","requestArgs":{"method":"POST","body":{"ids":[9636007,9636006,9636008,10845307,10845308,10845309,10845311,10845333,10845336,10845338,10845341,10845343,10845344,10845345,10845346,10845348,10845349,10845350,10845351,10845362,10845363,10845365,10845372,10845373,10845375,10845382,10845383,10845385,10845393,10845395,10845402,22828224,23477086,14562453,15663263,26155177]}}}
2022/06/02 6:20:44 PM ATE Server Communication Site Moved or Copied - Action Required - ATE communication locked. 0 0 {"url":"https:\/\/ate.wpml.org\/api\/wpml\/languages\/mappings","requestArgs":{"method":"GET"}}
June 3, 2022 at 1:45 pm #11383761

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Could you please navigate to WPML > Translation Management > Automatic Translation Tab and see if you're able to see this banner as explained here? https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

If you're not sure and would like me to take a look at it, please share temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated if possible, to better help and check if some configurations might need to be changed.

IMPORTANT: Please, note that a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

Also, I checked your debug information, I noticed that your MySQL version is below the plugin minimum requirements as described at: https://wpml.org/home/minimum-requirements/ . Kindly contact your hosting provider and ask them to update the MySQL version to 5.6+ for you.

Thanks!

Kor
June 5, 2022 at 5:40 am #11389741

danielM-190

Our website didnt change location and PHP version is above required

PHP
Version 7.3.33-1+ubuntu20.04.1+deb.sury.org+1
Memory limit 512M
Memory usage 100.99 MB
Max execution time 300
Max input vars 1000
Utf8mb4 charset Yes
SimpleXML extension Loaded
Multibyte String extension Loaded
WordPress
Version 6.0
Multisite No
Memory limit 1024M
Max memory limit 512M
REST enabled Yes
June 5, 2022 at 5:42 am #11389743

danielM-190

where to add ftp details?
June 6, 2022 at 6:11 am #11392675

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Your following answer will be private, which means only you and I have access to it. You can add WP and FTP using the form provided.

IMPORTANT: Please, note that a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/ plugin for these backup needs.

Thanks!

Kor
June 6, 2022 at 4:33 pm #11397959

danielM-190

hello any update about this issue
June 6, 2022 at 4:54 pm #11398111

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I apologize for the delay in response. I've checked and it looks like you'll need to remove your translators and reinsert it back again as shown in this screen recording hidden link to fix it.

Could you give it a try and see if it works for you?

Thanks!

Kor
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.