I am trying to:
Access wp-admin but get a internal error message instead.
Link to a page where the issue can be seen:
shop.vandenbeld.fr/wp-admin
I expected to see:
The login page
Instead, I got:
A internal server error
I have tried in a staging environment to disable everything including the theme and just have WPML enabled. The error showed up. When I disable WPML the error goes away. I did notice in one instance after resaving the permalinks that there was no error until I enabled woocommerce with WPML and nothing else. So to be sure I then disabled WPML and left woocommerce on. The error still didn't show up. Only when I activated WPML again did it pop up. So I am pretty sure it is something WPML related.
The reason we are not using the latest version of woocommerce is because of a bug in there that messes with the cart.
Thanks for the quick reply, I did what you requested however no debug log to be found inside wp-content after enabling debug mode.
I can give you access to the admin area if you want?
Steps to produce the error :
- Disable everything and switch to default theme
Now everything works
- Enable WPML
Internal server error
- Disable WPML activate just woocommerce
Wp admin works
- activate WPML again
Now you get an error 404 when trying to access wp-admin
- resave permalinks
Now everything works again
- deactivate woocommerce
Everything still works
- re activate woocommerce
Internal server error
- de activate wpml
error
- re save permalink
works again
Anyhow, something isn't right obviously. When I say re activate WPML I mean all 3 WPML plugins installed. Haven't tried it out separately. Hope you can help
Hello!
Please allow me to quickly jump in with a suggestion.
I noticed that you had internal server errors on your site and your case reminded me of the issue listed on our errata page here: https://wpml.org/errata/htaccess-is-rewritten-with-language-folder/
Where the .htaccess was overwritten incorrectly thus creating the problem.
Perhaps the code snippet there could help you solve the problem?
I actually already had that snippet on my site, to resolve a similar issue. I had the internal error all over the site at that time. Now it is just the WP-ADMIN.. Hope you got other ideas.
It is very unusual to have the error only on the /wp-admin/ requests.
Are you perhaps translating login pages?
Perhaps you can try and disable that feature if it is not working for you or not necessary for your site. This is done in WPML > Settings > Login and registration pages > Allow translating the login and registration pages or perhaps delete the translation of them from WPML > String Translation and re-translate.
Additionally, I see you are using a cache and a security plugin. Sometimes those are pretty hard to disable and test without them. Perhaps purge the cache (even server-side) and disable temporarily the security measures and re-check if this helps.
