Login page is redirecting

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to access the admin menu to delete old second language data due to a conflict between TranslatePress and WPML databases, which resulted in a redirection issue and a broken page error.
Solution:
We recommended the following steps to resolve the issue:
1) Deactivate all other plugins and switch to a default theme, such as Twenty Twenty-Four.
2) Activate WPML.
3) Navigate to WPML > Support > Troubleshooting page.
4) Select the 'I am about to reset all translation and language data' option.
5) Click on the 'Reset and deactivate WPML' button.
6) Go to WPML > Setup.
7) Configure WPML with English as the default language and Hebrew as the secondary language.
8) Reactivate plugins in groups of 4-5.
9) Switch back to the original theme.

Please note that this solution might not be relevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket in the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/there-is-a-problem-with-the-string-translation-table-in-your-site-28/

Tagged: Bug

This topic contains 19 replies, has 2 voices.

Last updated by Bigul 1 month, 1 week ago.

Assisted by: Bigul.

Author	Posts
March 11, 2024 at 8:19 am #15393413
shayL-4	Hi, I'm trying to enter my admin menu in order to delete my old 2nd language data, but it doesn't let me enter the admin menu. Everytime I type this url: hidden link It automatically redirect to this url: hidden link And says that the page is broken. There is some conflict between my old translatepress language db, and the wpml db that causing some problem with my site. This is why I need you to reset my old language data, so I will start the translation all over and won't encounter anymore issues like now.
March 11, 2024 at 8:58 am #15393639
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Shay, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. I am not able to log in to the site. It is always redirecting me to hidden link. So just to make sure, does it happen after you have tried the steps described in the following thread? Please confirm. https://wpml.org/forums/topic/there-is-a-problem-with-the-string-translation-table-in-your-site-28/#post-15392823 Please note, that I am not able to access the site files via FTP. It shows the following warning. Please check. Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (********) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing -- Thanks! Bigul
March 11, 2024 at 11:43 am #15394678
shayL-4	Hi, I've sent you my FTP credentials again privately. I also asked my system admin to restore the DB from 10/03. After restore will be done, i will ask you to connect in order to fix the conflict issue with the wpml, maybe you need to clean my old translatepress db data that cause to some conflict. As i've mentioned before, after i disabled the wpml, i could login to the wp-admin again from my mobile, so it's some issue with this specific plugin.
March 11, 2024 at 1:53 pm #15395737
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Shay, Thank you for the updates. I can access the site's backend now. But still getting the following error while accessing the FTP. Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (*********) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing So please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. -- Thanks! Bigul
March 11, 2024 at 3:19 pm #15396264
shayL-4	Hi I will check the firewall settings with my system admin. Anyway, feel free to install whatever you need to debug this issue, I've got a full backup of this site. Maybe there is some ftp plugin you may try.to.install.
March 11, 2024 at 4:34 pm #15396692
shayL-4	My system admin open the ftp access to the world.
March 12, 2024 at 8:40 am #15398089
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Shay, Thank you for the updates. I am now able to access the FTP, and it is functioning as expected. Additionally, I have successfully created a copy of the site using Duplicator. We will proceed with debugging it further locally. Just to make sure, you wants to set English as the primary language for the site, with Hebrew as the secondary language? Please confirm it. -- Thanks! Bigul
March 12, 2024 at 2:40 pm #15400114
shayL-4	Hi, Yes, Exactly. English is my primary Language, and Hebrew will be secondary.
March 13, 2024 at 11:38 am #15403407
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Shay, Thank you for the feedback. We are continuing the debugging on this and get back to you as early as possible. Please wait. -- Thanks! Bigul
March 14, 2024 at 12:27 pm #15409755
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Shay, I had a few rounds of testing in my local copy after resetting the WPML(from WPM >> Support >> Troubleshooting >> Reset) and configuring it again with English as the default language and Hebrew as the secondary language. However, the redirection is not happening on the local copy. Also the Problem with the String Translation warning is not showing. It works fine without any modification. So please try the following steps after a full site backup{mandatory} on your site and let us know your feedback. Refer to the following article for more details about WPML Reset. 1) Activate WPML 2) Visit WPM>>Support>>Troubleshooting page 3) Select the I am about to reset all translation and language data option 4) Click on Reset and deactivate WPML button 5) Visit WPML>>Setup 6) Configure WPML with English as the default language and Hebrew as the secondary language https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset Please note that the Dashboard of the site is still showing as right-aligned in my local copy also. I have added a new ticket for it and get back to you soon. -- Thanks! Bigul
March 14, 2024 at 10:52 pm #15412468
shayL-4	Hi, First of all, thank you for your support, i really appreciate it. I've done the reset translation and language data as you've suggested, but after that, the language selection page display blank selection of language (see attached screenshot). It also showed some critical problem when i tried to enter the settings page (see attached screenshot). But the worse thing was that all my menu titles and posts got deleted. So I've restore my db from backup, and all my lost info returned. I've also had to disable the wpml plugin again, as all my post didn't appear when this plugin was enabled. After disable the wpml, all post appeared again. BTW, I've used the translatepress business plugin, maybe it cause some issue with the language tables on db. I hope you'll find solution for this issue soon. Regards, Shay
March 15, 2024 at 8:51 am #15413241
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Shay, Thank you for the feedback. I made a new Duplicator copy of the site and had a few rounds of testing in my local copy. But unable to reproduce the issue exactly. So on request, can you please create a dev/staging site(clone copy of the live site) on the same server? It will help us a lot in debugging this issue. Please check and let us know your feedback. -- Thanks! Bigul
March 15, 2024 at 12:25 pm #15414237
shayL-4	Hi, The current site isn't production yet, so you may do any test you need on my test site. You may use "UpdraftPlus Backup" (under admincp settings) to restore db, in any case itget damaged during your tests.
March 15, 2024 at 2:54 pm #15415015
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Shay, Thank you for the permission. We will do detailed testing on your live site - hidden link tomorrow and get back to you. Please wait. -- Thanks! Bigul
March 16, 2024 at 12:36 pm #15416758
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Shay, I am getting the expected results on your live site after the following steps. Please check it and let us know your feedback. 1) Deactivated all other plugins and switch to 2024 theme 2) Activate WPML 3) Visit WPM>>Support>>Troubleshooting page 4) Select the I am about to reset all translation and language data option 5) Click on Reset and deactivate WPML button 6) Visit WPML>>Setup 7) Configure WPML with English as the default language and Hebrew as the secondary language 8) Activate plugins as a group of 4-5 9) Switch to your theme -- Thanks! Bigul

shayL-4 confirmed that the issue was resolved on 2024-03-19 10:10:12.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.