Could it be that another plugin is causing the issue with the Translation Management Tab?
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better for a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “All In One WP Migration” on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
The steps are also shown in this video: hidden link
If the assigned credits will not reflect on the site I would suggest trying to delete the registered site URL and then register the site URL again at wpml.org.
After that use the newly created site key to register WPML inside WordPress and assign the credits from wpml.org.
> If the assigned credits will not reflect on the site I would suggest trying to delete the registered site URL and then register the site URL again at wpml.org.
>
OK, but the take back credits button procedure not work
it redirects to Automatic translation tab
No se pueden retirar créditos de la cuenta wpml.org. Contacta al soporte.
"Credits cannot be withdrawn from the wpml.org account. Contact support"
If I delete the wpml web site register , will the credits not be lost?
I created a new test site on another server, and the in test site detect the account credits,
but still I cannot transfer the credits to the main site to use them.
I deleted the main site in WPML account and then I created it again and registered the website, without success.
We are going around the same topic, the answer is always the same, but this does not solve my problem, I have repeated the process of deleting the registry and activating many times, tell me if it would be possible to send you a video of the operation so you can see what occurs.
I will try to get a hold of somebody from the second-tier support in order to have a look into your account, but please take note that this might take until after the weekend.
If you still would like to send a video, please do not hesitate to drop me a link.
