table missing

This thread is resolved. Here is a description of the problem and solution.

Problem:

We have detected a problem with some tables in the database. Please contact WPML support to get this fixed.

Table 'russiansocks_db.rsbs_icl_strings' doesn't exist
Array
(
[language] => en
[context] => WP Endpoints
[gettext_context] =>
[domain_name_context_md5] => 3a448b300c73de9c6696651892b08d2f
[name] => wc-api
[value] => wc-api
[status] => 0
[translation_priority] => optional
[allow_empty_value] =>
)

Solution:

It seems that the duplication process didn't go correctly. In this case, there are two approaches to fix the issue:

1) Reset WPML and start over on this clone site.

2) Re-duplicate the site without excluding any tables.

Relevant Documentation:
https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request, Exception

This topic contains 8 replies, has 2 voices.

Last updated by bergmans23 9 months, 4 weeks ago.

Assisted by: Osama Mersal.

Author	Posts
July 4, 2023 at 1:40 pm #13941849
bergmans23	I just installed WPML and after install, I get the message: We have detected a problem with some tables in the database. Please contact WPML support to get this fixed. Table 'russiansocks_db.rsbs_icl_strings' doesn't exist Array ( [language] => en [context] => WP Endpoints [gettext_context] => [domain_name_context_md5] => 3a448b300c73de9c6696651892b08d2f [name] => wc-api [value] => wc-api [status] => 0 [translation_priority] => optional [allow_empty_value] => )
July 4, 2023 at 3:25 pm #13942769
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please use the (x) icon in the top right corner of the banner to close the banner. After that, please refresh the page. If the banner appeared again, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) – preferably to a test site where the problem has been replicated if possible – in order to be of better help and check if some configurations need to be changed. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
July 4, 2023 at 4:45 pm #13943907
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi Ward, Thanks for the access details. It seems that the duplication process didn't go correctly. In this case, there are two approaches to fix the issue: 1) Reset WPML and start over on this clone site. (https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/) 2) Re-duplicate the site without excluding any tables. Best regards,
July 4, 2023 at 4:53 pm #13943913
bergmans23	Hi Osama, I did both. Problem remains. I uninstalled WPML just over an hour ago and reinstalled, but it does not generate the right table. Can you take a look? Bye, Ward
July 4, 2023 at 5:02 pm #13943927
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi Ward, I reset WPML, and it seems to work correctly. Kindly check it and let me know if it works as expected. Best regards, Osama
July 4, 2023 at 5:36 pm #13944251
bergmans23	Hi Osama, Looks to be all good now! Great! Where is that big RESET button you pushed? So I know what to do next time? Thank you VERY much! Bye Ward
July 4, 2023 at 5:38 pm #13944257
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi Ward, In order to reset WPML, please go to WPML-> Support-> Troubleshooting-> Reset section. Best regards,
July 4, 2023 at 9:21 pm #13944865
bergmans23	Thanks again Osama! Case closed! 😁

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.