Hi there,
I get "The WPML Media Translation setup is almost complete. Click here to finish the setup." in the top of my backend cockpit. When I click that link, the next page tells me that is not available to me. I do not have WPML Media Translation installed.
I don't use WPML Media Translation, so I'd rather get rid of it..
How can I do this?
Thanks!
Bye
Ward
Maybe somehow this is served via a cached version.
Can you please remove all the caching and then disable (only after you fully delete the existing caching and only after a full website backup) WP Rocket and Redis Object Cache?
1. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link
2. To further debug the problem I’d like to replicate your site locally.
I will need your written approval to be able to duplicate your site using a plugin called "Duplicator" and test your site on a testing environment so can you please let me know if this is ok with you?
After we find a solution for this, the duplicated site will be deleted.
Also, please create a full website backup before answering.
Hi Mihai,
Hope you could enter the site's backend with the details I sent?
While you're in there anyway... I'm auto translating all the content, paying as I go. This is really great, but I have some trouble getting the Woocommerce multilingual plugin to translate the product attributes... Whatever attribute I choose, the tab gives an exclamation sign and nothing shows...
I thought, maybe you can have a quick look while working on our site anyway? 🙂
I can confirm that I was able to successfully log into the backend of the site, yes.
However, I am still investigating on this matter.
So I'm still having the ticket assigned to myself for now.
In regards to the other question, it seems that there is also a different issue happening that you are looking to have fixed.
Per our Support Policy, we can handle only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.
So can you please open a new ticket for any new specific issue that you are experiencing?
Thank you so much for your cooperation and understanding.
I will get back to you as soon as I have new updates on the issue reported in this ticket.
Hi Mihai,
Well, I found the install file for the media translation plugin and installed it.
That made the message go away.
My trouble with the media translator is, that it seems to create an instance of every image for every language, which makes the site rather heavy.
Or do I see that wrong?
Bye
Ward
You can see all the available settings at the URL above.
There's a good amount of settings that you can use and have control over.
If you encounter any specific issues along the way with the media, please do not hesitate to open a new ticket for each of them.
Per our Support Policy, we can handle only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster.
Have a lovely rest of the day!
Mihai
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
