Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 9 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
July 29, 2023 at 9:42 am #14120787

jeroenV-58

Hi,
My old staging account (where I built my site with WPML) has all the credits. In order to release them I'm supposed to login to that staging account, but it's no longer live. Could you from your end migrate the credits to my Varamedia.be account?

varamediaiiiii.jpg
July 31, 2023 at 7:36 pm #14129485

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Can you please try the steps mentioned here in our documentation and let me know if it works for you?

- https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#remove-credits-no-site-access

I will be waiting for your response.

Mihai Apetrei

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.