[Resolved] WP All Import stoped to work when add more then 19000 product in

Hi,

before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

May I ask you to share the conversation you had with WP All Import team in order to understand from their debugging, how they conclude that the issue is coming from WPML part?

This will help us understand better the issue.

Also, I can see that your memory is 128Mb which is very low for such kind of import.

May I ask you to increase your memory to a higher number for example 512Mb or maybe 1024 ?

In your wp-config.php

/** Memory Limit */
define('WP_MEMORY_LIMIT', '1024M');
define( 'WP_MAX_MEMORY_LIMIT', '1024M' );

Last but not least on a staging site, if you try to import 19000 products without WPML, everything is working flawlessly?

Regards,
Andreas

Hello Rolf,

thanks for getting back.

Can you please follow the next steps and share more info with me:

1) How many products are you importing with that CSV, when the issue happens?

2) Does the issue happens if you limit the import to fewer products, for example, 10?

3) Does the issue happens when using WP default theme, only WPML plugins, WP All import plugins and WooCommerce enabled, all others are disabled?

4) Does the same issue happens with import if you re-run it but with WPML plugins disabled?

Let me know, thanks.
Drazen

Hello,

thanks for getting back.

As I understood issue happens also with 10 products and only required plugins activated as suggested in step 3. This helps simplify issues and let's us continue the further test in this condition.

Can you please provide me a video of the issue happening in this condition, so I can understand better what goes wrong and then also when works fine without WPML?

Please make sure to show me each step of import, so I can see your template settings and confirm all is okay.

Thanks,
Drazen

Hello,

I am not sure if this reply was intended for me, I am a bit confused.

Can you please check again my last reply, and if possible provide asked information?

Thanks,
Drazen

Hello,

thanks for getting back and taking the time to share the video.

I understand the issue, and it should work fine, probably some code or plugin is blocking the correct import of WPML. I would need to check and debug it further.

Please provide access to the staging website, if possible.

Please make a full backup of your site (files and database) and confirm it in your next reply.

Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.

I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.

I would need to access both your site's wp-admin and FTP account, if possible.

I have enabled the private username and password fields in your next reply.

I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.

You can safely add your information into these fields.

Thanks,
Drazen