Problem: The client reported an issue with the translation of a cart update notice and its link on a WooCommerce product page. This problem occurred when visiting an English version product page for the first time and using the "Login/Signup Popup" plugin to log in. The notice and link remained in German on the first visit but worked correctly on subsequent visits.
Solution: We identified that the issue might be related to caching, as it does not occur when using the WooCommerce login page directly. Since the "Login/Signup Popup" plugin is not listed in our compatible plugins directory, we recommended that the client contact the plugin author and suggest they join our Go Global program to ensure compatibility with WPML. Alternatively, the client can use the WooCommerce login page to avoid this issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
Problem: The client was experiencing an issue where the link to the request basket was not working correctly after adding an item to the cart. The link was redirecting to the German cart instead of the English cart. Solution: First, we suggested that the client should ensure that the request basket page is fully translated into English. If the problem persists, we recommended the following steps: 1. Go to WPML > Support > Troubleshooting and click on "Cancel in-progress automatic jobs" to cancel any stuck translation jobs. 2. Duplicate the request basket page into the English language to ensure the link to the English basket page works correctly. Additionally, we noted that the "Request a Quote for WooCommerce" plugin is not listed in our compatibility list, and we advised the client to contact the plugin's support for further assistance. We also provided a link to our documentation on using different translation editors for different pages: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
