Problem: The client was unable to see glossary entries and terms were being translated into a new language. There was confusion about automatic translation between two English variants and issues with glossary visibility after language deactivation. Solution: 1. We clarified that automatic translation does not work between two languages mapped as the same language, such as translating English into another variant of English. However, content can be duplicated in bulk from one English to another using the Translation Management tool. For more details, see the capture here: WPML Translation Management Dashboard. 2. The glossary was not visible because the English language was deactivated in WPML. Reactivating the English language resolved the issue. We are awaiting further feedback from second-tier support regarding the potential bug related to creating a glossary from a custom language. 3. A new version of the Advanced Translation Editor (ATE) has been released, which should resolve the issue. We recommend updating to this latest version.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.
