Problem: You are trying to manage the registration of keys for the WPML plugin on your site and are receiving a notification that the site has been moved to the same URL. You cannot access the commercial tab in the plugins dashboard due to limitations with your Pantheon hosting platform, which prevents you from registering or unregistering keys without a database push over the live site. Solution: We recommend setting the key using a PHP constant in your wp-config.php file. For detailed instructions, please refer to our guide on Automatic WPML Registration Using PHP.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client needed to run a training on WPML, but the test site was not showing the connection to WPML.org, nor was it displaying the credits from WPML.org. The client was also unable to access the commercial tab due to restrictions on SFTP updates on the server. Solution: We recommended the client to delete the currently registered site with the issue from their WPML account, which can be managed here: https://wpml.org/account/sites/. After deleting, the client should reregister the site and obtain a new key. This new key should then be added to the config file to re-establish the connection.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
