Problem: Der Kunde hat eine Diskrepanz bei der Menge der erworbenen und verbrauchten automatischen Übersetzung-Credits festgestellt und möchte wissen, wie er weitere Credits kaufen sollte. Lösung: Wenn du feststellst, dass die Anzahl der Credits in deinem WPML-Konto nicht mit deinen Erwartungen übereinstimmt, überprüfe bitte dein WPML.org-Konto. Dort findest du eine Aufteilung der zugewiesenen und verbleibenden Credits. Um zusätzliche Credits deiner Seite zuzuweisen, folge bitte dieser Anleitung: Wie man automatische Übersetzungs-Credits seinen Seiten zuweist.
Beim Kauf von automatischen Übersetzungs-Credits hast du zwei Optionen: Prepaid-Credits, bei denen du eine große Menge an Credits im Voraus kaufst, und Pay-As-You-Go, bei dem du am Ende des Monats nur für die tatsächlich verwendeten Credits bezahlst. Für eine wachsende Webseite könnte die Pay-As-You-Go-Option besser geeignet sein, da du dir keine Gedanken über den Kauf von Credits machen musst und die Übersetzung reibungslos läuft. Du wirst nur für die tatsächlich verwendeten Credits am Ende jedes Monats in Rechnung gestellt. Weitere Informationen zum Pay-As-You-Go-Plan findest du hier: Informationen zum Pay-As-You-Go-Plan.
Sollte diese Lösung für dich nicht relevant sein, weil sie veraltet ist oder nicht auf dein Problem zutrifft, empfehlen wir dir, ein neues Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen zu überprüfen (https://wpml.org/known-issues/), die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass du die neuesten Versionen von Themes und Plugins installiert hast.
Wenn du weitere Unterstützung benötigst, zögere nicht, ein neues Ticket im WPML-Supportforum zu eröffnen.
Problem: The client wanted to delete a language and all its database entries, but the process was not completing. Solution: First, we recommended increasing the memory limit and ensuring that all components are up to date. We provided a link to a related support ticket for reference: https://wpml.org/forums/topic/cant-delete-languages-stuck-in-a-loop/
Please note that the solution might be irrelevant due to being outdated or not applicable to your case. If so, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
Problem: The client is using Woocommerce Memberships and has set this custom post type to be translatable. As a result, instead of having 5 memberships, the client ended up with 25 memberships due to the 5 different languages. The client needs only 5 memberships with translated names, not separate memberships for each language.
Solution: We have reviewed the issue and concluded that it is not possible to translate only the title of a custom post type while keeping the rest untranslated. When you set a post type as translatable, it affects the entire post type (https://wpml.org/documentation/getting-started-guide/translating-custom-posts/). A custom solution is required for the client's specific needs, which is beyond the scope of our support forum. We recommend contacting WPML Contractors for a custom approach (https://wpml.org/contractors/).
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If this is the situation, we encourage you to open a new support ticket. We also highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
Problem: The client was experiencing an issue similar to one discussed in a previous support forum thread, specifically with WooCommerce Memberships and WPML.
Solution: We first verified that WooCommerce Memberships is compatible with WPML by checking the compatibility page: https://wpml.org/plugin/woocommerce-memberships/. We then asked the client to provide more details about the issue they were facing, including screenshots to help us understand the problem better. The client found a solution by changing the setting to "Translatable - use translation if available or fallback to default language", which resolved their issue.
If you're experiencing a similar issue, we recommend checking the compatibility of WooCommerce Memberships with WPML and trying the setting "Translatable - use translation if available or fallback to default language" to see if it resolves the problem.
Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: Client experienced missing entries in the WPML admin menu and are unable to find the 'Languages' option necessary for setup.r/>Solution: We recommend disabling all plugins temporarily to see if this allows the WPML setup wizard to continue. Once the conflicting plugins are disabled, you should be able to complete the WPML setup wizard and configure your language options. After the setup is complete, you can then re-enable your plugins one by one to identify the one causing the conflict.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client needed assistance with setting up WPML for different English and German language regions, translating strings in popups, using language files before adding string translations with WPML, and understanding how select lists in dropdowns are ordered after translation.
Solution: 1. To set up WPML for different language regions, we recommend creating a custom language and adding the correct language code for each region, such as /en-us/, /en-gb/, /de-de/, /de-ch/, etc.
2. For translating strings in popups, if the popup plugin is officially compatible with WPML, we suggest checking our documentation here: https://wpml.org/plugin/. If it's not compatible, the client should check with the plugin author or open a new support ticket with us for potential workarounds.
4. The order of select lists in dropdowns is not controlled by WPML; it depends on the theme, plugin, or WordPress itself. WPML only translates the content, but usually, the order will follow the same rule as in the default language.
If the provided solution does not apply or is outdated, or if you encounter issues not covered here, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket with us.
Problem: The client wants to know how to use DEEPL for automatic translation with control over what content gets translated and when it is ready. Solution: To translate specific pages, posts, or other types of content, we recommend selecting 'Translate What You Choose' in the WPML setup wizard or under WPML → Settings. Ensure that DEEPL is set as the translation engine. After completing the setup, you can manage the content you wish to translate automatically through the Translation Management Dashboard. For detailed steps, please refer to our documentation on translating individual pages, posts, and other content automatically.
Please note that this solution might not apply to your situation if it's outdated or not relevant to your specific case. If this is the case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket. You can do so by visiting the WPML support forum.
