Problem: After reinstalling WPML due to an expired license and uninstalling it, the client is unable to translate pages. The error message received is: 'WPML tried to translate this page three times and failed.' Additionally, there are issues with switching languages on some pages. Solution: We recommend navigating to WPML → Translation Management, selecting the affected page, and sending it again for translation. This should resolve the issue of being unable to translate the page. If the problem persists, please identify which specific pages are affected and inform us. For further assistance, you can check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the issue still persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client was unable to see the Japanese icon in the language switch after translating a webpage using Elementor on WordPress. They were also unable to preview the translated page immediately. Solution: We first ensured that Japanese was not set to hidden in the WPML -> Languages settings and verified that the user could see hidden languages when logged in. We then instructed the client to: 1. Confirm a full site backup was created. 2. Increase the WordPress memory limit by adding the following code to wp-config.php:
3. Update all outdated plugins and themes. 4. Make a minor edit to the page content, save it, and then add the translation. After these steps, the issue with the language switch not showing Japanese was resolved, and the client could access the translated page directly via the provided URL.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are unable to use the autotranslate feature on your website despite having added 70000 credits to your WPML account, as it shows that the credits are zero.
If the credits are assigned but not reflecting in the Translation Management dashboard, follow these steps: 1. Go to Plugins -> Add New -> Commercial on your website. 2. Unregister WPML by clicking the unregister link. 3. Visit WPML Account Sites. 4. Delete the existing site key. 5. Create a new site key and remember to assign the credits. 6. Return to Plugins -> Add New -> Commercial on your website. 7. Click the register link and use the new site key to register.
If these steps do not resolve the issue, we recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After updating the website, the Japanese homepage was missing, and accessing it resulted in a 404 error. Solution: We discovered that the issue was caused by a redirection rule set up in Yoast. We recommend checking your Yoast redirection settings and removing any rule that might be redirecting the Japanese homepage. This should resolve the 404 error and restore access to the page.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.
