Problem: The client is experiencing an ERR_TOO_MANY_REDIRECTS error when using the 'Use directory for default language' option in WPML. Despite following the guide on setting up directory defaults and redirections, the error occurs intermittently. Solution: 1. We confirmed that the homepage redirection to the language directory is an expected result due to the settings applied. This is in line with the documentation provided at https://wpml.org/documentation/getting-started-guide/language-setup/directory-default-language/#redirect-the-root-domain-to-the-default-language-directory. 2. We suggested checking if the
home_url()
function is being filtered by other plugins or the theme, which might be causing the error. As a troubleshooting step, we recommended using a hardcoded URL (https://****/el) to see if the issue persists.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the WooCommerce Gift Cards plugin sends notification emails in Greek regardless of the site language from which the gift card was purchased. Previously, a snippet was used to solve this, but it now causes a fatal error. Solution: We recommended updating the functions.php file with the following code:
We asked the client to verify if the last email is translated correctly by checking their WPML plugin log.
Please note that this solution might be outdated or not applicable to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using the Klarna Payments for WooCommerce plugin and is unable to find the plugin's strings translated into Greek in the string translation to translate them into English, despite scanning the plugin and theme and using various translation options. Solution: We recommend modifying the plugin's code to ensure WPML correctly identifies and translates the strings. Follow these steps: 1. Edit the file at
Please ensure to back up your site before implementing these changes.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with WooCommerce strings not being translated into Greek unless the 'Look for strings while pages are rendered' setting was active.
Solution: 1. We recommended the client to update the WPML plugins, especially those indicated in red in their WordPress admin plugin installation page. 2. We informed the client that WPML version 4.6.10, which addresses this issue, was released a few days ago and they should ensure they have the latest version installed.
If you're experiencing similar issues with WooCommerce string translations not appearing in your desired language, we recommend you first check for any available updates for WPML plugins by visiting your WordPress admin plugin installation page. Also, confirm that you have the latest WPML version by checking the changelog at WPML Changelog.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after following these steps the issue persists, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket in the WPML support forum.
Problem: The client is experiencing an issue where changing the product visibility in the default language does not automatically update the visibility in the translated product, even though the option appears as locked in the translation. Solution: We explained that WPML allows for the publishing of translations once the original content is published, which can be set in WPML > Settings > Translated documents options. However, this currently only applies to public visibility. If the original is set as a draft, the translations will not update automatically. We acknowledged that there is an ongoing feature request to implement synchronization of visibility settings across translations, which may be available in a future WPML version.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client reported an issue where a visitor (not logged in) adds a translated product to the cart, but the default language product is added instead. This problem occurred after making changes to the visibility of the English language and the product translation settings in a Woodmart theme environment.
Solution: We resolved the issue by enabling the "Language filtering for AJAX operations" option in WPML > Languages. This solution worked for both logged-in and logged-out users, ensuring that the correct language product is added to the cart. We confirmed that enabling this option should not cause any performance issues, so no further troubleshooting is necessary.
