Logo not showing

This thread is resolved. Here is a description of the problem and solution.

Problem: Il logo in Avada non compare se si sceglie uno specifico layout per l'header, l'ultimo della lista

Solution: Si tratta di un bug noto. Puoi vedere una soluzione qui Avada - Logo Not Displayed in Translations when using the "Header content" option

Relevant Documentation:

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Tagged: Bug, Compatibility

This topic contains 21 replies, has 2 voices.

Last updated by Laura 3 weeks, 4 days ago.

Assisted by: Laura.

Author	Posts
March 12, 2024 at 10:47 am #15398715
leonardoC-2	Hi, I've translated al the pages website from Italian to English, but the logo is not showing in the English version. There is a default logo (white) and a stick header logo (black). Link to a page where the issue can be seen: hidden link I expected to see the logo as in the images attached. Thank for your help, Benedetta
March 12, 2024 at 11:10 am #15398907
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, thanks for contacting us. Please increase the WP Memory Limit or the translations can't be saved correctly https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#how-can-i-increase-my-sites-memory-limit After increasing it, please resave the header.
March 13, 2024 at 10:56 am #15403159
leonardoC-2	Thank you, I've checked al the parameters and they are all ok, but the logo doesn't still appear. The theme we used is Avada. Could you help me? Thank you Benedetta
March 13, 2024 at 11:24 am #15403289
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Avada wants you to set language options for each language, did you do that? https://wpml.org/documentation/theme-compatibility/using-wpml-with-the-avada-theme/#setting-theme-options
March 14, 2024 at 2:22 pm #15410524
leonardoC-2	Hi, Laura, I've followed your instructions and exported/imported the theme options, but It's still not working. I've used Avada with WPML several times, but I've never encountered this bug before...
March 14, 2024 at 3:59 pm #15411415
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Please provide me with your site's credentials so I can better check.
March 14, 2024 at 6:01 pm #15411830
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	The WP Memory Limit is still too low, if you don't increase it the translations aren't properly saved. Please follow the documentation I sent previously and after checking it's fixed, try to resave the header translation.
March 15, 2024 at 8:45 am #15413185
leonardoC-2	Ciao Laura, possiamo proseguire il ticket in italiano? Ho fatto aumentare il valore del memory limit da 40M a 128M, salvato nuovamente intestazione e logo e provato di nuovo a esportare/importare le opzioni del tema, ma ancora il logo non compare. Attendo un tuo gentile riscontro. Grazie Benedetta
March 15, 2024 at 5:09 pm #15415592
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Come lo aggiungi questo logo al menù? Non vedo header.
March 18, 2024 at 9:04 am #15419659
leonardoC-2	Buongiorno, ecco i passaggi in ordine. Attendo tue, grazie Benedetta
March 18, 2024 at 4:37 pm #15422570
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Se disattivi il tema child il problema c'è ugualmente?
March 20, 2024 at 9:55 am #15430210
leonardoC-2	Purtroppo, anche disattivando il tema child, il logo non compare...
March 20, 2024 at 2:33 pm #15432277
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Mi serve una copia del sito o un sito di staging dove fare ulteriori test, non operiamo su siti in produzione
March 25, 2024 at 8:57 am #15445131
leonardoC-2	Buongiorno, il sito di staging è pronto, di seguito gli accessi: [removed] Ti chiedo di poter verificare che io abbia associato correttamente WPML a questo sito di staging. La chiave dovrebbe essere questa: IPJCjRa8ZR Grazie e buon lavoro. Benedetta
March 25, 2024 at 11:53 am #15446373
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Per favore non pubblicare le credenziali al di fuori degli spazi appositi, il forum è pubblico e comunque non possiamo utilizzarle per via del GDPR. Quanto alla licenza, se non dà errore è corretta.

leonardoC-2 confirmed that the issue was resolved on 2024-04-03 13:55:15.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.