This thread is resolved. Here is a description of the problem and solution.
Problem:
Customer Reviews for WooCommerce - the translated reviews are not shown when the plugin is active.
Solution:
It is a compatibility issue with the Customer Reviews for WooCommerce plugin. We have a workaround to solve this issue.
Copy and paste the following function in the functions.php file of your site's theme.
add_action ('the_comments', 'test_remove_hooks0', 1, 9);
function test_remove_hooks0($comments) {
global $wp_filter;
foreach ($wp_filter["the_comments"]->callbacks[10] as $key => $value) {
if(str_contains($key, 'translate_product_ids')){
remove_filter( 'the_comments', $key, 10 );
}
}
return $comments;
}
Save the changes in the file.
The issue has been escalated to our developers.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Our next available supporter will start replying to tickets in about 8.79 hours from now. Thank you for your understanding.
This topic contains 33 replies, has 3 voices.
Last updated by ivanK-23 10 months, 1 week ago.
Assisted by: Itamar.
 ivanK-23 |
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 Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
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Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, I've further checked things and discussed this issue with our second-tier supporter. The expected behavior is that translated reviews only show in the current language. Only untranslated reviews show in all the languages. And after I translated the reviews, it is working as expected on the original product in English and its Bulgarian translation. hidden link Please see the attached screenshots en-review-trans.jpg and bul-review.jpg. Still, the following two reviews are not showing the translation.
I suspect this might be an issue with the Customer Reviews for the WooCommerce plugin we mentioned. Do you have a staging site where we can continue investigating this issue without risking breaking your live site? Regards,   |
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ivanK-23 |
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ivanK-23 |
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Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, and thanks for the extra information. Thanks for sending me the link to the main reviews page hidden link. It is my first time seeing you have such a page on your site. As I mentioned in my last reply, we have a problem with two reviews. In my last reply, I copied and pasted the reviews in Bulgarian, which were translated into Strings Translation, but the translations were not showing on this product page hidden link. However, now I can see that the translations of those reviews do show on the reviews page hidden link.
So this gave me an idea to try the following. I went to Products -> Reviews and pressed the "Quick Edit" option for these reviews. Then I pressed the "Update Comment" button. Please see the attached screenshot update-comment.jpg. I then refreshed the product page hidden link and could see that now the translations of the reviews are showing. Please see the attached screenshot comments-translated.jpg. Can you please confirm that the problem is solved now? Thanks,   |
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ivanK-23 |
Hi itamar and thank you for your reply! You havent seen this page because is only active when the customer reviews plugin is active and at the time we had our chat i had turned it off for debug purposes. No its active Regarding these two reviews, yes i can second that they are translated. However i ntoice that other reviews appear not translated: hidden link (also check the screenshot) Unfortuantely i cannot rememeber if they were translated at first place. To be sure for future i made a full screenshot of the translated an not translated reviews so i can follow more persisely what happens. Please can you check if these reviews appear tranlated in your end?  |
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Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, What I see on my end is what you show on your screenshot. The reviews are in Bulgarian. Please see the attached screenshot.  |
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ivanK-23 |
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Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
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Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
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ivanK-23 |
Hi Itamar and thank you again. Also another thing that i noticed is that after i rescanned for the reviews in the troubleshooting section, after that some of the strings changed their language. You can see them on pic2. I noticed that the reviews that had no problem with the translating were actually the ones who got assigned in the wrong language in pic2. And the third review that is rightfully assigned to bulgarian after the scan it is not translated on the front end now (pic1) Also another thing that i can noticed on pi2 are the two strings "Well made" and "супер измислено" - initially they are translation from one another and the bulgarian one is the first. I have no idea how the "Well made" string appeared its own here. I am really trying to find some patterns here, and i am ready to try anyrhing that you suggest as well.   |
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Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
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ivanK-23 |
