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Tagged: Bug
This topic contains 42 replies, has 2 voices.
Last updated by Itamar 4 months, 3 weeks ago.
Assisted by: Itamar.
Author | Posts |
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September 22, 2023 at 2:22 pm #14447465 | |
muhammadO-2 |
this is the query generating many times. SELECT wpml_translations.translation_id, wpml_translations.element_id, wpml_translations.language_code, wpml_translations.source_language_code, wpml_translations.trid, wpml_translations.element_type |
September 24, 2023 at 7:03 am #14451621 | |
muhammadO-2 |
Still looking forward for your response because my website facing issues need your assistance |
September 25, 2023 at 5:38 am #14454359 | |
muhammadO-2 |
Please let me know what is going! |
September 26, 2023 at 8:22 am #14464259 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, Are WPML and its add-ons updated to their latest versions on your site? https://wpml.org/faq/install-wpml/#checking-for-updates If you need further help, please share your site's Debug information. You can read about it here. http://wpml.org/faq/provide-debug-information-faster-support/ Regards, |
September 26, 2023 at 10:04 am #14465657 | |
muhammadO-2 |
It's been a while, but thank you for the response. Let me try to explain the situation further. Whenever I activate the WPML plugin, my database starts processing consecutive queries that I will share at the end of this reply. I have also verified that the plugin and its dependencies are up to date. Please update as soon as possible with your findings regarding the queries. SELECT wpml_translations.translation_id, wpml_translations.element_id, wpml_translations.language_code, wpml_translations.source_language_code, wpml_translations.trid, wpml_translations.element_type |
September 26, 2023 at 11:58 am #14466669 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Thanks for elaborating on the issue. I'm consulting our second-tier supporters regarding this issue. When I have their answer, I'll update you here. Meanwhile, could you please share with me access to your site? If you need further help with this, please share the access details to your site with me. Privacy and Security Policy |
September 26, 2023 at 2:32 pm #14467805 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, Our second-tier supporter suggests installing the Query Monitor and trying to trace what causes this query. We have a guide on working with the Query Monitor plugin. Please see it here. https://wpml.org/tutorials/2019/10/analyze-performance-issues-with-query-monitor/ Please let me know if this is something you are able to proceed with. Our second-tier supporter also asks if the ID for each query is always the same or different. |
September 26, 2023 at 2:56 pm #14467981 | |
muhammadO-2 |
Hey, We can't share access of our business site due to to our policy either we can help you to dig the issue. The IDs may vary but the query remain same. I am sharing you the log, find attachment |
September 26, 2023 at 3:00 pm #14468007 | |
muhammadO-2 |
Here are the queries. Please note that we have blocked access to wp-admin and restricted post or translation creation. Instead, we are receiving this query. hidden link |
September 27, 2023 at 7:13 am #14470637 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hey, and thanks for this further information. I shared it with our second-tier supporters and awaiting their reply. I'll update you here once I get the answer. |
September 27, 2023 at 8:47 am #14471667 | |
muhammadO-2 |
It will be great if you Speed up this process because, as you know, our production website experiencing huge load because of these queries, and these queries are generated from your WPML plugin kindly check it and resolve it as soon as possible. Looking forward for your valuable response. |
September 27, 2023 at 9:31 am #14472179 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, Our second-tier supporter has escalated this issue to our developers with a higher priority. I'll keep you updated here once I have news regarding this issue. Thank you for your patience. |
September 27, 2023 at 3:51 pm #14475807 | |
muhammadO-2 |
Still waiting for your response and our site undergoing with huge stress because of this query it will be great if you can provide us the solution? |
September 28, 2023 at 6:53 am #14478707 | |
muhammadO-2 |
Any update on this ticket because our website is going on lots of stress because of these issues please try to understand and solve it as soon as possible thanks |
September 28, 2023 at 8:21 am #14479647 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, I'm sorry for any inconvenience caused to you by this issue. We suspect this issue is related to another issue our system team had discovered. But, at this point, we can't tell for sure if it is the same issue. Previously, you wrote:
I understand this. https://wpml.org/documentation/privacy-policy-and-gdpr-compliance/#data-shared-with-our-support You can remove any personal information from the database before sharing a copy of your site with us. We explain how to do it here. For this, I'm enabling a private message to the next reply. If this is still not possible from your side, I want to remind you, as I mentioned before, that you can help us by debugging this issue with the Query Monitor plugin. This may give us a better idea of the initiator of those queries. You can read how to use this plugin here. https://wpml.org/tutorials/2019/10/analyze-performance-issues-with-query-monitor/ In any case, please know that your case has the attention of our support manager and product manager. I'll keep you updated here on any news regarding this issue. |