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40,613 Responses to “Pre-sales Questions”

    • Manual translation means that you translate the content yourself, or send it to a person (translator) who will translate it for you. Machine translation means that software translates your content. WPML doesn’t do machine translation. It allows you to translate yourself or send the content to translators.

    • What is ‘IDEAL’? We offer PayPal and 2checkout as payment methods. PayPal lets you pay via a credit card or a wire transfer. For wire transfers, you first need to create a PayPal account.

      • Ideal is https://en.wikipedia.org/wiki/IDEAL

        We do not use creditcards in our company and neither Paypal (never heard of it or used it). Ideal is faster then creditcard and is like an online direct payment. How can we buy your product without Paypal or Creditcard? Both are not common practice for us nor desirable payment methods.

        Kr
        Marc

  1. Hello,

    (I think you missed my post: February 5, 2016 at 8:47 pm)

    My question remains:

    I have paid for a new version last friday. And now i want to get it working.

    I already had the plugin working last year so its installed in wordpress already. But there is no option in wordpress that says: upgrade to version 3.3.6 or something.

    It says: product expired. Please fill in product key (that is text in my wordpress)

    But how ?

    What can i do to make it work again?

    • Hi dannP,
      we don’t work during weekends, that’s why I answered your question today.

      Please see my reply. You will generate the key in your WPML account (Account -> Sites). Please open a thread in our technical support forum for more help.

  2. Hi,
    i have a question if i purchase 29$ version and later on if i want to update my version mean i want to update to 70$ is i have to again purchase new plugin of 70$ or my 30$ plugin update to 70$ plugin ?

    • If you upgrade to the Multilingual CMS when your current subscription hasn’t expired yet you will pay the difference only: $79 – $29.

    • Hi Jacki, yes, you can. You need to buy one WPML subscription and you can use it for all the sites you build (for you or/and your customers).

  3. Is it possible with this plugin to translate all draft posts to another language? I don’t want to multi language site. I only want to translate posts.

    • You can translate posts (and drafts) to any other language with WPML but please note that WPML doesn’t translate your content automatically. If you plan to translate your posts only, the WPML Blog subscription ($29) is enough.

      • i’m confused. What do you mean that it’s not translate automatically. i wan to translate all drafts with one click. is it possible?

        • No, this is not possible with WPML. You enter your translations or you can send your posts to profession services integrated with WPML but you pay extra for these, depending on the number of words to translate.

          Here’s the list of professional translation agencies we cooperate with:
          https://wpml.org/translation-service/

  4. Hi!

    I have tried to reset my password. The email adresse seem to be correct. But I do not receive an email with further instructions. I have also checked my spam folder several times.
    Please send me a new password.

    Best regards,
    Niko

  5. Hi
    my current system is Worpress 4.4.2 and WPML 3.1.9.3

    Everything runs fine so far till now. Today I have added a menu item. But when I have tried to update the translated menu, I have been forwarded to the 404 page in the frontend.

    Is this a conflict with between the new WordPress and the older WPML ?
    If this problem can be solved with an upgrade to lifetime licence, I will do so. But is this guaranteed? At the moment I do not have any other reasons to spend that money.

    best regards
    Jürgen

    • Hi Jürgen,
      the current version of the WPML plugin is: 3.3.6 and what can I say for sure it works well with WordPress 4.4.2.

      Only our supporters can ask for access to your site to investigate your specific issue. You can consider buying WPML, contact our supporters and if you are not satisfied you can ask for a refund.
      https://wpml.org/purchase/refunds-policy/

      You can also consider upgrading to Lifetime (we offer a dicount for our old customers) so you will alway be up-to-date with new WordPress releases.

  6. We are considering purchasing WPML. We plan to do some translations internally via WPML and some translations through a translation vendor (via XLIFF files). Does WPML support a mixed environment like this?

  7. Hello, I’ve bought a plugin about more than one year ego. But I didn’t use it as my site’s plans are changed. Today I see the notification on my mail that I need to update my subscription. But now I cant to open my account. Please help me open it, I need these plugin.

  8. Bonjour, je vous écris car je voudrais traduire mon site en anglais. Il y a quelques mots qui ne veulent pas dire la même chose comme ”strings” la traduction en français dit ”chaines” alors qu’en musique classique en français est: cordes. Ma question est: peut-on traduire des mots particuliers nous même? Le plugin possède t-il un dictionnaire ou les nouvelles traductions se glissent?
    Merci beaucoup

    • Bonjour,
      WPML ne traduit pas automatiquement votre contenu. Vous pouvez insérer vos traductions, ou vous pouvez envoyer vos pages / poste pour des services de traduction professionnels. WPML est intergated avec plusieurs services projsional
      https://wpml.org/translation-service/
      mais ceux-ci sont payés supplémentaire (chaque service a ses propres prix).
      Je suis désolé pour mon mauvais français.

  9. Hi,

    I have a few questions. Currently I run a WC webshop in Dutch. Is it possible to:

    – keep all products and categories as they are, but only change the add to cart, join waitlist (woothemes plugin), cart, checkout, general conditions, etc?
    – change email text (so if an English user buys something, the order confirmation email is send in English
    – translate payment options + the description

    Thanks in advance.

  10. Hi,

    I’m creating a WP site for a customer. The site (work in progress) is currently hosted on a test server, different from the final server. I would like to buy WPML and test it with site on test server. Will WPML still work when I move the site to new host/server? Can I use WPML for multiple sites (customers)

    br, ross

    • Hi Ross, yes, you can use WPML for all your sites (or/and the sites for you customers). You just need to buy one subscription. You can also change the servers, no problem.

    • Yes, WPML allows that. You can have two different menus for your languages. You can have a kind of a “mix” as well. All options are supported.

  11. Can you issue an invoice for the purchase, containing our address and VAT number? Invoice is required by our institution.
    Thank you for reply.

  12. Hello WPML,

    my client bioagros.gr wants to translate his site in german and english. How does your plugin work? What must i do after purchse? Is the translation accurate? What plan must i buy? Thanks a lot.

    • Hello,
      WPML doesn’t translate your contents automatically. You insert your translation yourself or you can use some of the professional services that are integrated with WPML, paid extra (depends on the service)
      https://wpml.org/documentation/content-translation/

      So turning a site into a multilingual one requires two steps:
      1. installing and setting up the WPML (done by a WordPress developer)
      2. translating the contents (done by somebody who know the language)

    • WPML will keep the translations connected. This allows you to create a language switcher (WPML includes different language switchers), to send content to translation (knowing what needs translation) and to separate content by language.

  13. Hi,

    Will WPML translate Disqus comments and also will it work with bbpress or another WordPress forum plugin?

    Thanks,

    Nick

    • We’ve never tested the WPML plugin with the Disqus comments. I don’t think WPML can do anything with Disqus comments because they are stored in the Disqus server.

      About bbpress – I’m sorry, but now WPML is not fully compatible with this bbPress.

      You can buy WPML and test it yourself for 30 days, we have a refunds policy:
      https://wpml.org/purchase/refunds-policy/
      in case you don’t like it 🙂

  14. Hi,

    I have a question concerning how Woocommerce Shop page would appear with activated WPML.

    I understand that WPML allows me to create a single product page in different languages, and this is done by separating them into interconnected pages (i.e. if my site comes in English and French, for the same product I would have to create a page in English and another in French). Do I understand it correctly that:

    1) This would result in 2 different Shop pages (in English and French)

    2) There would be only 1 version of the product thumbnail appearing in the Shop/Catalog page respective to the selected language on the front end (i.e. only the product in English appears in the Shop/Catalog when the site is in English mode, and vice versa).

    Looking forward for your reply.

    Best regards,

    John

  15. Hi

    Do you have EU VAT number and can you provide invoice with that number when I purchase WPML from you ? I am EU based company.

    Thanks

    • Our company is not registered in Europe so we don’t have a EU VAT if this is your question. But of course you can buy WPML with your EU VAT number and it will appear on your invoice.

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